Showing feedback that tells you who is ready to make an offer
Ask buyers how the showing went, what put them off and where they are in their search. Each question below comes with when to ask it and what the answer tells you.
What showing feedback questions tell you
Showing feedback questions ask buyers what they thought of a property while the visit is still fresh: whether it matched the listing, what put them off and how close they are to an offer. Sellers ask their agent for this feedback after every showing, and a short survey gets you the buyer's own words in place of a polite promise to think about it.
Send the survey the same evening or the next morning, by email or with a link in your own follow-up, and print the QR code on the property sheet at an open house. Pick four to six questions: the rating, whether the home matched the listing, what put the buyer off, where they are in their search and the open question.
Each written answer gets a category, a theme and a sentiment as it arrives, and each response an urgency, so a buyer who asks for a second showing reaches the agent before the day ends. Select Ready to offer in Results to read only the buyers closest to a decision.
- Questions
- 15
- Best asked
- The evening after the showing
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 15 showings and offers questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the showing went
Start with the score and whether the property matched its listing, then the details that explain the score.
- 01Stars
How would you rate the showing?
A star rating for the showing as a whole. Ask it first, so every buyer leaves a score, and compare the share who rated 4 or higher across properties and agents.
- 02Yes / No
Did the property match the listing?
Shows whether the photos and description set the right expectation. A run of No answers on one property usually means the listing needs new photos or a fairer description before the next showing.
- 08Big scale
How well did the agent understand what you want?
How well the agent understood the brief, on a scale of 1 to 10. A low score next to a home that didn't match the listing is a sign to talk again before booking more showings.
- 09Ruler
How many minutes did the showing last?
How long the showing lasted, in minutes. A short visit next to a low rating often means the buyer knew at the door, which points at the location, the street or the first room.
What put buyers off
Read these together before you talk to the seller about price, condition or presentation.
- 05Multiple choice
What turned you off, if anything?
Lets buyers pick every reason the home didn't work, from the price to the neighbors. Keep Nothing as an option, and bring the share of each reason to the seller when price or condition keeps coming up.
- 12Emoji
How did the property make you feel?
How the home felt, on a row of faces. It picks up a first impression a star rating can miss, such as a home that looked right in the photos and felt wrong on the day.
- 06Text
What would make this property right for you?
An open question that turns a polite no into a brief. A buyer who names a second bathroom or a smaller yard tells you what to show next, and each answer arrives with a theme.
Where the buyer is in their search
These sort serious buyers from early browsers and show what each one is looking for, so the agent knows who to call first.
- 04Multiple choice
Where are you in your search?
Sorts buyers from just looking to an offer in progress. Select Ready to offer in Results to filter the whole page to those buyers, and pass their names to the agent first.
- 07Number
How many properties have you viewed?
How many homes the buyer has already seen. Results shows the median and the middle half, and a buyer who has seen dozens usually knows the market well enough to decide quickly.
- 14Slider
What is your budget?
The buyer's budget on a slider. Results shows the median and the middle half across buyers, and a budget well below the asking price explains a polite no better than any comment.
- 03This or that
What matters more to you?
Two trade-offs buyers make: location or size, and move-in ready or room to improve. Results shows a split bar per pair, which helps you choose the next homes to show this buyer.
The next step
Ask these only of buyers who want to see the home again, so booking a second visit takes one survey instead of a round of phone calls.
- 10Yes / No
Would you like a second showing?
A plain signal of serious interest. Add logic so a Yes leads to the date and contact questions, and give each Yes an owner in the inbox so the agent calls back the same day.
- 13Date
When would you like to view the property?
Lets a buyer pick a day for the next visit on a calendar. Show it only to buyers who asked for a second showing, and pass the dates to the agent's calendar.
- 11Contact
How can the agent reach you?
Collects the buyer's name and email for the agent, shown in a table in Results. Ask it after the second showing question, so only buyers who want a follow-up fill it in.
- 15Contact
Where should the agent send the viewing details?
Asks where to send the details of the next viewing. Use it in place of the earlier contact question when the buyer already asked for a second showing, so nobody fills in their details twice.
Tips for asking about showings and offers
Small choices that get honest, useful answers.
- 01
Send it the same day
Ask the evening of the showing or the next morning. A day later, buyers have seen other homes and the details blur together.
- 02
Keep it to five questions
Pick the rating, the listing match, what put them off, where they are in the search and the open question. A buyer who saw six homes this weekend won't answer fifteen questions six times.
- 03
Report patterns to the seller
Bring the share of each reason buyers were put off to the seller every week. A pattern across several buyers is easier to act on than a single comment.
- 04
Use a QR code at open houses
Print the survey's QR code on the property sheet or a sign by the door, so visitors can answer on their phone before they reach the car.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about showings and offers
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The same evening or the next morning. Usertick sends to a contact list now or on a date you schedule, and there is no automatic send when a showing ends, so send at the end of each day or put the link in your own follow-up message.
Four to six. Start with the rating and whether the home matched the listing, add where the buyer is in their search, and end with the open question.
Yes. Print the survey's QR code on a sign or the property sheet, and visitors answer on their phones through the hosted page. A tag on the link, such as the property's reference, is kept with each answer.
On every plan, a workflow can add each response as a row in Google Sheets, which you can share with the seller, or post it to Slack or Microsoft Teams for your team.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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