Buyer questions that show where the purchase slowed down
Ask buyers how the purchase went, from the offer to the day they got the keys. Each question below comes with when to ask it and what the answer tells you.
What home buyer survey questions tell you
Home buyer survey questions ask people who just bought a home how the purchase went: how hard it was from offer to keys, which step caused the delay, who helped them and what nobody warned them about. A purchase passes through an agent, a lender, a lawyer and a surveyor or inspector, and only the buyer sees the whole chain from start to finish.
Ask a week or two after closing, when the buyer has the keys and the stress has eased, by email or with a link. Pick five or six questions: the effort score, the grid of steps, the delay question and one open question. The search questions also work earlier, in a survey to buyers who are still looking.
Each written answer gets a category, a theme and a sentiment, and each response an urgency. Select a cause of delay in Results, such as The lender, to filter the whole page to those buyers and see how their effort and stress scores compare.
- Questions
- 14
- Best asked
- A week or two after closing
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 buying a home questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the purchase went
One effort score, one feeling and one stress reading, plus whether the price held, give you the buyer's verdict in four answers.
- 01Customer effort
How easy was the buying process from offer to keys?
A customer effort score for the purchase from offer to keys. Results shows the average and the share who found it easy; compare it quarter by quarter as rates and the market change.
- 14Emoji
How do you feel now that you have the keys?
How the buyer feels now that they have the keys, on a row of faces. Ask it last, so the survey ends on the moment buyers remember best.
- 07Big scale
How stressful was the purchase for you?
How stressful the purchase was, from 1 to 10. Read it with the effort score: a purchase can be easy on paper and still stressful for a first-time buyer.
- 06Yes / No
Did the final price match the offer you agreed?
A plain yes or no on whether the final price matched the agreed offer. Select No in Results to read what changed, often after the survey, the inspection or the appraisal.
Where it slowed down
Rate each step, count the weeks and name the delay, so you know which partner to talk to first.
- 02Matrix
Rate each step of buying
Rates the offer, the property survey, the legal work and the lender in one grid. The heat map shows which step buyers found weakest, which tells you which partner to review first.
- 03Ruler
How many weeks passed between your offer and closing?
Weeks from accepted offer to closing, on a ruler up to 30. Results shows the median and the middle half, a fairer picture than the one slow purchase everyone remembers.
- 04Multiple choice
What caused the biggest delay?
Names the biggest cause of delay, from the lender to the chain. Keep There were no delays in the list, and select each cause in Results to compare how long those purchases took.
- 08Multiple choice
Who helped you through the purchase?
Shows everyone who helped the buyer, from an agent to family. A high share of buyers who handled it themselves suggests room for a service you could offer.
The search before the offer
These describe the buyer's search and how they paid, which helps you plan the help you give the next buyer.
- 09Multiple choice
How long were you searching before you found this home?
How long the search took before this home. Results shows the share for each range, which helps you set honest expectations with new buyers.
- 10Slider
What price range were you searching in?
The price the buyer was searching around, on a slider. Results shows the median and the middle half, which describes your buyers better than list prices alone.
- 13Number
How many offers did you make before one was accepted?
How many offers the buyer made before one was accepted. Results shows the median and the middle half, and a rising figure tells you the market is getting harder for buyers.
- 12Dropdown
How are you paying for the home?
How the buyer is paying, from a mortgage to cash. Select an answer in Results to compare how long purchases took and what delayed them for each kind of buyer.
What buyers learned
Two open questions that turn hindsight into a checklist for the next buyer.
- 05Text
What did nobody tell you about buying a home?
An open question about what nobody warned the buyer about. Each answer gets a theme, so surprises that repeat, such as closing costs, become a line in your buyer guide.
- 11Text
What would you check first in the next home you buy?
An open question about what the buyer would check first next time. Answers often name what a viewing or an inspection missed, which is useful for your buyer checklist.
Tips for asking about buying a home
Small choices that get honest, useful answers.
- 01
Ask after closing
Send the survey a week or two after the keys change hands. Before closing, buyers still have too much at stake to answer freely.
- 02
Name each step your way
Change the grid's rows to match the steps your buyers go through, such as the inspection or the appraisal, so every buyer reads them the same way.
- 03
Turn surprises into your guide
Read the answers about what nobody said, and add the ones that repeat to the guide you give the next buyer.
- 04
Share delays with partners
When the lender or the legal work keeps coming up as the main delay, bring those answers to your partners with the weeks they added.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about buying a home
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A week or two after closing. Usertick sends to a contact list now or on a date up to 30 days ahead, so schedule it on the day the purchase closes.
Five or six. Start with the effort score, add the grid and the delay question, and end with one open question.
Yes. The questions on how long they searched, their price range and how they are paying also work in a survey to buyers who are still looking, sent by email or link.
Every buyer whose purchase closed, including those whose purchase took longer than planned. Their answers to the delay question are often the most useful.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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