One property at a time
Ask which property in the first question, then select one on Results, and every chart shows only that building's answers. Every plan.
Real estate
Know how every showing, move-in and repair went
Ask buyers after a showing, tenants after a move-in or a repair, and guests after a stay, by email or with a QR code. Usertick reads every comment, flags the urgent ones and gets each to the agent or property manager who handles it.
The feedback that never reaches the office
A buyer who walked away after a showing, a tenant who waited two weeks for a repair and a guest who found the listing misleading rarely call to say so. Real estate surveys ask them while the details are fresh, from a single question after a repair to a tenant satisfaction survey twice a year.
With Usertick, the survey goes out by email to a list of buyers or tenants, sits behind a QR code at the open house or in a rental's welcome book, or opens on your listings site. Every channel works on every plan.
Each written answer is read as it arrives, in any language, and sorted by topic and urgency, so a leak or a broken lock reaches someone first. Ask which property in the first question, and Results shows one building's answers with a click.
- Plans
- Email, link and QR code surveys, Results and AI reading on every plan, the free plan included
- Channels
- Email to buyer and tenant lists, QR codes on doors, lobbies and welcome books, your own website
- Languages
- Several languages per survey from Starter, with every comment read in the language it was written in
- Tools
- Slack, Microsoft Teams, Google Sheets and HubSpot on every plan, Salesforce and HighLevel through Zapier
Ask at the moments that decide a move
From the first showing to the last night of a stay.
After a showing
Ask the buyer or renter how the showing went, how interested they are now and what would stop an offer, within a few hours.
At the open house
Put a QR code by the door, and visitors share their first impression and how the asking price feels on their phone before they leave.
Three days after move-in
Email new tenants how easy moving in was, with the scale inside the message, and catch anything still outstanding in the first week.
A week after a repair
Ask how fast someone responded, how long the fix took, how the contractor did and whether the problem stayed fixed.
In the welcome book
Leave a QR code in a vacation rental, and guests rate check-in, cleanliness and the listing during their stay. Give each property its own tagged link, and the tag travels with every answer.
See what each property needs
Results and the AI reading do the counting for you.
What changed this month
Once a month brings 30 responses, the AI reading writes what changed and what to do next, such as repair complaints rising since the month before. Every plan.
Answers filed the way a property business works
Choose Other when you sign up and type real estate, and Usertick drafts a starting set of categories for it, such as repairs, rent and showings, for you to check before you use it. Until you confirm them, answers are filed under the general set. Vacation rentals can choose Travel / hospitality instead. Rename categories and themes on any plan, and add your own within your plan's limit, from 5 categories on Free to 30 on Business.
Get each problem to the person who can fix it
Urgent answers first, then owners, alerts and reports.
Urgent problems first
When an answer reads as urgent, such as a leak or a broken lock, a workflow posts it to the maintenance channel in Slack or Teams at once. Every plan.
Each building to its manager
Route answers by the property they name, so each manager's Slack or Teams channel gets only their buildings. Every plan.
An owner until it is resolved
Assign each answer to the person handling it, keep notes for the team and move it from Open to Resolved. Every plan.
An alert when repair ratings slip
Set a line for the average repair rating over the last 30 days, and Usertick posts to Slack or Teams once it drops below. Every plan.
A monthly report for the team
Send a survey's results or a dashboard as a PDF to your team every month, by email or to a Slack or Teams channel. Pro and above.
Works with the tools your office uses
Send answers to your team chat, a shared sheet and your CRM, so agents and property managers see them where they already work.
See all integrationsHow property teams start with Usertick
Four steps from sign-up to answers with the right person.
- 1
Sign up as real estate
Choose Other at sign-up and type real estate, then check the categories Usertick drafts for it.
- 2
Start from a template
Pick Property showing, Move-in check, Maintenance request or Tenant satisfaction, or describe what you want to learn to Create with AI.
- 3
Reach buyers and tenants
Import names and emails into a list for each building and send the survey, or print its QR code for doors, lobbies and welcome books.
- 4
Send problems to the team
Add a workflow that posts urgent answers to the maintenance channel and routes each building to its manager.
How property teams get answers worth acting on
Six habits that keep surveys short and the follow-up fast.
- 01
Ask within days
Ask about a showing the same day and a repair within a week, while people still remember the details.
- 02
One moment per survey
Keep showings, move-ins and repairs in surveys of their own, so each score describes one thing.
- 03
Name the property
Ask which property in the first question, or give each one its own link, so every answer leads back to a building.
- 04
Keep it to a few taps
People answer at the door, in the car or in a hallway. A few taps and one written question are enough.
- 05
Fix it, then say so
When an answer leads to a repair or a change in the building, tell the tenants who raised it.
- 06
Ask tenants on a schedule
Ask every tenant twice a year at the same time, so this year's scores compare with last year's.
Templates and questions for real estate
Start from a template written for showings, move-ins, repairs and stays, and change any question.
Templates
Browse all templatesCSATProperty showingGet quick feedback after a showing: how it went, how interested the buyer or renter is and what's holding them back. Send it within a few hours of the showing.
RetentionTenant satisfactionCheck how tenants feel about living in your property, from maintenance to communication, and whether they plan to renew. Send it twice a year.
SupportMaintenance requestMeasure how fast repairs get a response and a fix, and whether the fix held. Send it a week after the request is closed.
CSATVacation rental stayLearn how guests rated check-in, cleanliness and whether the place matched the listing. Send it the day after check-out.
Questions from the library
Browse the question library- Did the property match the listing?Yes / No · Showings and offers
- What turned you off, if anything?Multiple choice · Showings and offers
- Did the agent tell you what buyers said after showings?Yes / No · Selling a home
- How likely are you to recommend your agent?NPS · Agents and portals
- Was everything working on day one?Yes / No · Moving in
- How likely are you to stay another year?Big scale · Living there
- Were you kept updated while you waited?Yes / No · Maintenance and repairs
- What did the listing not tell you?Text · Short lets
Frequently asked questions
Showing and open house feedback, move-in checks, repair follow-ups, tenant satisfaction, lease renewals, closing day, vacation rental stays and coworking memberships, each with a template written for it. Send them by email, share a link or QR code, or show them on your website.
Start from the Tenant satisfaction template, import your tenants into a list and send it by email, with the rating inside the message. Results shows the overall rating, how tenants rate repairs, common areas, communication, safety and value, and their NPS.
Ask which property in the first question, then select an answer on Results to see only that building. You can also run one survey per property and put their scores side by side on a dashboard. Free holds 3 surveys, Starter 10, and Pro has no limit.
Turn on Anonymous responses and share the survey by link or QR code, and Usertick stores no user ID, traits or visitor ID with the answers. Use the link instead of an email send when answers must stay anonymous.
Yes. A survey holds 3 languages on Starter and every available language on Pro, and each tenant sees their browser's language when the survey has it. Every comment is read in the language it was written in, and AI translation fills in a new language for you from Starter.
Usertick has no direct connection to property management or listing software. To ask after a work order closes, add the survey link to the message your software sends. Answers reach Google Sheets, Slack, Teams and HubSpot on every plan, and Salesforce or HighLevel through Zapier.
Usertick sends surveys by email. Paste the survey's link into your own text messages, or print its QR code on a door hanger, a lobby sign or a welcome book.
Every written answer is read for its urgency. On every plan, a workflow posts urgent answers to a Slack or Teams channel or notifies chosen teammates, and can route each property to its own manager.
The Agent feedback template asks whether you may quote an answer on your website, and on every plan a Zapier step can invite a customer to review you on Trustpilot. Usertick doesn't publish reviews or post them to review sites.
Email, link, QR code and website surveys, Results, AI reading and workflows to Slack, Teams, Google Sheets and HubSpot come with every plan. Starter adds your logo on the survey page and more languages per survey, and Pro adds unlimited surveys and scheduled reports.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed