Guest questions that show what the listing didn't tell them
Ask guests how the stay went, from getting in and the bed to the cleaning fee. Each question below comes with when to ask it and what the answer tells you.
What short-term rental survey questions tell you
Short-term rental survey questions ask guests how a stay went before they write a public review: how clean the place was, how simple it was to get in, what was missing and whether the nightly price and the cleaning fee felt fair. A guest who mentions weak Wi-Fi in a private survey gives you the chance to fix it before the next guest posts it.
Send the survey the day after checkout, by email or with a link in your own message, and put the QR code in the welcome guide for guests who want to answer during the stay. Pick four to six questions: the rating, the grid, getting in, what was missing and the open question.
Each written answer gets a category, a theme and a sentiment, and each response an urgency, so a broken lock or a cleaning problem reaches your cleaner or co-host the same day. On every plan, a workflow can post those answers to Slack or Microsoft Teams.
- Questions
- 14
- Best asked
- The day after checkout
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 short lets questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the stay went
Rate the stay and the basics, then getting in and reaching the host, the parts that shape a guest's review.
- 01Stars
How would you rate the short let you stayed in?
A star rating for the stay. Ask it first, and read every rating below 4 before the next guest arrives.
- 02Matrix
Rate the place on each
Rates cleanliness, the kitchen, the bed and Wi-Fi in one grid. The heat map shows which part of the place lets guests down, so the fix is clear.
- 03Yes / No
Was getting in as simple as the host described?
A plain yes or no on whether getting in matched the host's instructions. Select No in Results to read those guests' comments, and rewrite the check-in steps.
- 11Customer effort
How easy was it to reach the host during your stay?
A customer effort score for reaching the host during the stay. A low score often explains a low rating for a stay where nothing else went wrong.
What to fix before the next guest
Ask what was missing and what the listing left out, so the next guest finds it fixed.
- 07Multiple choice
What was missing that you needed?
Lets guests pick everything that was missing, from a washing machine to parking. Keep Nothing in the list, and add the items that repeat before the next booking.
- 05Text
What would have made the stay better?
An open question about what would have made the stay better. Each answer gets a theme and a type such as idea or complaint, so small fixes are easy to spot.
- 13Text
What did the listing not tell you?
An open question about what the listing left out. The answers point at photos and details to add, such as stairs, street noise or parking rules.
Price and value
These show whether the nightly price and the cleaning fee feel fair for the length of the stay.
- 06Big scale
How good was the value for the nightly price?
Value for the nightly price, from 1 to 10. Read it with the cleaning fee question, since a fair nightly price can still feel poor once fees are added.
- 09Number
How much did you pay a night?
The nightly price the guest paid. Results shows the median and the middle half, useful next to the value score when you set prices for the season.
- 12Multiple choice
How did the cleaning fee feel?
How the cleaning fee felt, from far too high to far too low. A large share of Far too high is a reason to fold some of the fee into the nightly price.
- 08Ruler
How many nights was this booking?
How many nights the booking lasted, on a ruler up to 60. Results shows the median and the middle half, which helps you decide on a minimum stay or a weekly price.
Who your guests are
Trip purpose, booking channel and priorities tell you who books and what to lead with in the listing.
- 04Multiple choice
What was the trip for?
What the trip was for, from work to visiting family or an event. Select Work in Results to see whether business guests rate the desk and Wi-Fi lower.
- 10Dropdown
Where did you book this place?
Where the guest booked, from a booking site to an employer. Results shows the share of each, which helps you weigh direct bookings against booking site fees.
- 14Ranking
Rank what matters most in a short let
Guests put cleanliness, location, price, space and getting in easily in order. Results shows the average place per item, which tells you what to lead with in the listing.
Tips for asking about short lets
Small choices that get honest, useful answers.
- 01
Ask before the public review
Send the survey the day after checkout, so guests can tell you what went wrong before they write a review.
- 02
Fix it before the next guest
Give each complaint an owner and a status in the inbox, and close it once the cleaner or co-host has dealt with it.
- 03
Put the QR code in the welcome guide
Guests can answer during the stay, which catches a problem while you can still fix it for them.
- 04
Keep it to five questions
Ask the rating, the grid, getting in, what was missing and the open question. Guests who just traveled home won't answer more.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about short lets
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The day after checkout. Usertick sends to a contact list now or on a date up to 30 days ahead, and there is no automatic send when a booking site marks a stay as complete, so send to each day's departures in the evening.
Put the survey's link in your own message to the guest, or print the QR code in the welcome guide so guests answer during the stay through the hosted page.
The rating, the grid, whether getting in was simple and what was missing. End with the open question about what would have made the stay better.
Yes. Send one survey per property, so each has its own Results, or add the property's name as a tag on the link, which is kept with each answer for Google Sheets and the API.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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