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Vacation rental survey template

Hear what guests noticed about your rental, the day after they check out

Four questions for guests after a stay: how easy check-in was, how the place rated on cleanliness, accuracy, comfort and location, how the host did and what future guests should know. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this vacation rental survey tells you

A vacation rental guest survey asks guests about the stay while the trip is still fresh, so you hear about problems directly and in detail. This template takes about a minute: an effort score for check-in, a grid for cleanliness, accuracy of the listing, comfort and location, a rating for the host and an open question about what future guests should know.

It is written for an email the day after check-out, with the check-in score inside the email. The same template also runs as a QR code in the welcome book or on the fridge, as a link in the message you send guests through your booking channel, or as a popup on your direct booking website.

Every written answer is read as it arrives and filed under a category from your list, such as moving in and out or maintenance and repairs, with a type and an urgency, so a broken heater reported by one guest is fixed before the next arrives. Results shows the share who found check-in easy, a heat map of the grid and the host rating, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
About a minute
Written for
An email the day after check-out
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Customer effort

How easy was check-in?

Why ask it
Check-in is the first thing guests do and the part most likely to go wrong: a lockbox code that fails, unclear directions, a late arrival in the dark. An effort scale measures that friction directly.
What you learn
The average on the 1 to 7 scale and the share who found it easy, with a hard-to-easy bar, against the period before, so a new smart lock or rewritten instructions show their effect.
Make it yours
Keep it first. In the email the scale sits inside the message, so one tap starts the survey.
Question 2 of 4 · Matrix · Optional

How would you rate the following?

Why ask it
Cleanliness and an accurate listing are the first things guests check when they walk in, and a weak row tells you exactly where to act. Comfort and location fill in the rest of the stay.
What you learn
A heat map per row with row averages. A low average for Accuracy of the listing means the photos or the description promise more than the place delivers.
Make it yours
Add rows for what your rental offers, such as the kitchen, Wi-Fi or parking, and keep the grid short, since it shows one row at a time on a phone.
Question 3 of 4 · Stars

How would you rate your host?

Why ask it
The host's replies, tips and help when something breaks shape the stay as much as the place does. Rating the host on its own separates service from the property.
What you learn
The average, a bar per rating and the share who rated 4 or higher. When co-hosts or a management company share the work, one copy of the survey per host lets you compare them.
Make it yours
Name the host in the email intro, so guests know who they are rating.
Question 4 of 4 · Text · Optional

Is there anything future guests should know?

Why ask it
Guests write things for the next guest that they would never put in a complaint: the shower takes a minute to warm up, the street is loud on Saturdays. Those notes improve your listing and your welcome book.
What you learn
Each answer with its sentiment and theme, filterable by theme. Usertick reads each one as it arrives and flags the urgent ones, such as a broken lock or a gas smell, for the cleaner or the host.
Make it yours
Turn the most useful tips into lines in your welcome book or your listing description.

What the answers show

Results turns each question into numbers you can follow week by week.

How easy was check-in?

The average on its own scale and the share who found it easy, against the period before and by device.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Vacation rental stay in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it the day after check-out

    The trip is still fresh and the guest is home again. Usertick doesn't read check-out dates from your booking channel, so schedule the email when the booking comes in, up to 30 days ahead.

  2. 02

    Ask returning guests again

    Skip people who already received this survey is on by default, so a guest who comes back next summer would be skipped. Turn it off when you want every stay asked.

  3. 03

    Act before the next arrival

    On every plan, a workflow can post urgent answers to Slack or Microsoft Teams, so the cleaner or the handyman sees a broken heater before the next guests arrive.

  4. 04

    Keep one survey per property

    Results doesn't split answers by property, so run one copy per rental and compare them on a dashboard.

CSAT surveysReal estate surveysEmail surveysShort lets questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATProperty showingGet quick feedback after a showing: how it went, how interested the buyer or renter is and what's holding them back. Send it within a few hours of the showing.
CSATOpen houseCollect first impressions from open house visitors: what stood out, how the price feels and how interested they are. Share it with a QR code at the door.
CSATClosing dayFind out whether closing went as planned and how likely buyers are to recommend you. Send it a week after closing.
CSATMortgage brokerLearn whether your broker compared lenders, explained fees clearly and left clients confident in their choice. Send it after the mortgage is approved.

Questions from the library

Browse the question library
  1. How would you rate the short let you stayed in?Stars · Short lets
  2. Rate the place on eachMatrix · Short lets
  3. Was getting in as simple as the host described?Yes / No · Short lets
  4. How would you rate the showing?Stars · Showings and offers
  5. Did the property match the listing?Yes / No · Showings and offers
  6. What matters more to you?This or that · Showings and offers

Frequently asked questions

The day after check-out. Usertick doesn't send it automatically from your booking calendar, so schedule each email when the booking comes in, or send the day's check-outs the survey from Usertick each morning.

Yes, by putting the survey's link in the message you send through the platform, or with a QR code in the welcome book. Usertick can email only the guests whose email you have as a contact.

Read the written answers from those guests, which often name the photo or the line that set the wrong expectation. Update the listing first, then watch the row average over the next stays.

Few. Guests are back at work or on the next trip, and this template asks four questions that take about a minute.

Yes. Usertick gives each response an urgency, and the inbox lets you assign the urgent ones to the host or the cleaner with a status and notes.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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