Tenant questions that show who plans to stay another year
Ask tenants how living in your building feels, from repairs and noise to the rent and the lease ahead. Each question below comes with when to ask it and what the answer tells you.
What tenant satisfaction survey questions tell you
Tenant satisfaction survey questions ask the people who live in your buildings how the home works for them day to day: repairs, safety, noise, shared facilities and whether the rent feels fair. A tenant who leaves costs you an empty month and a new search, and the reasons usually build up long before the notice arrives.
Ask once or twice a year, and a few months before leases come up for renewal, by email or with a link and a QR code in shared spaces. Pick five or six questions: the feeling, the grid, the renewal question, what would make them leave and the open question about what to fix first.
Each written answer gets a category, a theme and a sentiment, and each response an urgency, so a safety concern reaches the right person the day it arrives. Select No on the renewal question in Results to see what those tenants rated lowest.
- Questions
- 13
- Best asked
- Twice a year and before renewals
- Industry
- Real estate
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 living there questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How tenants feel about living here
Start with the feeling, then rate the home and the building, so the scores point at what to fix.
- 01Emoji
How do you feel about living here?
How the tenant feels about living here, on a row of faces. Put it first, so even a tenant who stops after one question leaves a reading you can compare year over year.
- 02Matrix
Rate living here on each
Rates repairs, communication, the building and value for money in one grid. The heat map and row averages show which part pulls the experience down.
- 08Stars
How safe do you feel in the building?
A star rating for how safe tenants feel in the building. Read the answers below 4 first, and check the security row in the building grid for the same tenants.
- 13Matrix
Rate your building
A second grid for the building itself: security, parking, common areas and noise. Use it with the first grid when the shared parts of the building are your main concern.
Whether they plan to stay
Ask these a few months before renewals, while you still have time to act on what would make a tenant leave.
- 03Yes / No
Do you plan to renew your lease?
A plain yes or no on renewal. Ask it a few months before leases end, and select No in Results to read everything those tenants said.
- 04Big scale
How likely are you to stay another year?
How likely the tenant is to stay another year, from 1 to 10. It finds the unsure tenants that a yes or no on renewal can hide.
- 05Multiple choice
What would make you leave?
Names the one thing that would make a tenant leave. When Rent increase or Slow repairs leads, you know whether to look at pricing or the maintenance team first. Keep Nothing in the list.
- 11Slider
How fair is the rent for what you get?
How fair the rent feels for what tenants get, on a slider from 0 to 100. Results shows the median, and a falling figure ahead of a rent review is a warning worth reading.
What to fix and improve
These turn a score into a list: what to fix first, whether noise is a problem and which shared spaces earn their cost.
- 06Text
What should the landlord fix first?
Gives tenants one open question about what to fix first. Each answer gets a theme, so you can filter Results to heating, noise or security and see how many tenants raised it.
- 09Yes / No
Is noise ever a problem?
A plain yes or no on noise. Add logic so a Yes leads to the open question, and compare the share that said yes across floors or buildings.
- 07Multiple choice
Which shared facilities do you use?
Shows which shared facilities tenants use. A gym or rooftop deck that few tenants pick is worth a second look before you spend on it again.
What matters to your tenants
Priorities and commute times show what tenants value, which helps when you price, market or upgrade the building.
- 12Ranking
Rank what matters most where you live
Tenants put space, location, price, quiet and condition in order. Results shows the average place per item, which tells you what to protect when you plan upgrades.
- 10Ruler
How many minutes is your commute from home?
Commute time in minutes, on a ruler up to two hours. Results shows the median and the middle half, which helps you describe the location honestly in your listings.
Tips for asking about living there
Small choices that get honest, useful answers.
- 01
Ask before renewals
Send the survey three or four months before leases end. Answers that arrive after a tenant gives notice come too late to change anything.
- 02
Keep the core questions the same
Ask the feeling, the grid and the renewal question every round, so each card's comparison with the period before means something.
- 03
Tell tenants what changed
Share what you fixed after the last survey. A tenant who sees a repair follow their answer has a reason to answer again.
- 04
Use QR codes in shared spaces
Put the survey's QR code in the lobby, the laundry room or by the mailboxes, alongside the email to tenants on your contact list.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about living there
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Once or twice a year, plus a short survey a few months before leases end. Usertick sends to a contact list now or on a date up to 30 days ahead and doesn't repeat sends, so schedule each round yourself.
Yes, for a website, link or QR code survey with anonymous responses, where Usertick stores no user ID, traits or visitor ID. A survey sent through Usertick email is tied to the contact it was sent to.
Ask the renewal question and how likely the tenant is to stay another year, then what would make them leave. Selecting an answer filters the whole page, so you can read what tenants who plan to leave rated low.
Yes. Send one survey per building, so each has its own Results, or add the building's name as a tag on the link, which is kept with each answer for Google Sheets and the API.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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