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Lease renewal survey template

Learn what would keep a tenant, while the renewal offer is still open

Three questions sent with the renewal offer: how fair the new rent feels, what would make it easier to stay and whether the tenant is leaning toward renewing, negotiating or moving out. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this lease renewal survey tells you

A lease renewal survey asks tenants how they feel about the renewal offer before they decide, while there is still room to respond. This template takes about 35 seconds: a fairness score for the new rent, the changes that would make staying easier and what the tenant is leaning toward.

It is written for an email that goes out with the renewal offer. The survey opens with a ten-step scale, so the email shows a button that opens the survey page. The same template also runs as a link inside the renewal letter your own system sends, as a QR code printed on a paper offer, or as a popup in your tenant portal when it runs on your own domain.

Every typed Other answer is read as it arrives and filed under a category from your list, such as rent and fees or maintenance and repairs, with a type and an urgency. Results shows the average fairness score with a column per step, the share of each change tenants ask for and the split between renewing, negotiating, moving out and undecided.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
Under a minute
Written for
An email sent with the renewal offer
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, and a button in the email opens the survey on its own page. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Big scale

How fair does the new rent feel?

Why ask it
How fair an increase feels can matter as much as the number itself. A ten-step scale shows the difference between grudging acceptance and real anger.
What you learn
The average and a column per step, compared with the period before, so you see how this year's increases landed against last year's.
Make it yours
Move the last question to the top when you want tenants to answer inside the email, since a multiple choice question can be tapped in the message.
Question 2 of 3 · Multiple choice · Optional

What would make it easier to stay?

Why ask it
A tenant who would stay for a smaller increase, a finished repair or a longer lease is telling you the price of keeping them. Five common asks, plus Other, turn that into a list you can act on.
What you learn
Bars with the share and count of each ask, with every typed Other answer listed beside the chart. Select A smaller increase to see how those tenants scored fairness.
Make it yours
Offer only what you can give. Remove Allowing pets if the building can't allow them, and add asks you can meet, such as a parking space.
Question 3 of 3 · Multiple choice

What are you leaning toward?

Why ask it
The answer sorts tenants into four groups your team handles differently. Tenants who are negotiating or undecided are the ones a call can still keep.
What you learn
A donut with the share and count of each answer. Select Negotiating to see what those tenants asked for and how fair they found the rent.
Make it yours
Call every tenant who chose Negotiating or Undecided within a few days, while the offer is still open.

What the answers show

Results turns each question into numbers you can follow week by week.

What would make it easier to stay?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

What are you leaning toward?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Lease renewal in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it with the offer

    Put the survey link in the renewal offer, or send the survey from Usertick on the same day, so tenants answer while they are reading the new terms.

  2. 02

    Leave time before the deadline

    Send renewal offers early enough that a conversation can still change the outcome, and schedule the survey email up to 30 days ahead when you set the offer date.

  3. 03

    Call the undecided first

    Assign each Negotiating or Undecided answer to the property manager in the inbox, and set the status after the call.

  4. 04

    Watch fairness over time

    Compare the fairness score from one renewal season to the next. A drop after a larger increase shows how tenants took it before the move-outs do.

Churn surveysReal estate surveysEmail surveysLiving there questions

More retention templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
RetentionTenant satisfactionCheck how tenants feel about living in your property, from maintenance to communication, and whether they plan to renew. Send it twice a year.
RetentionCoworking spaceLearn how members rate your space, from desks and noise to community, and what would keep them another year. Send it every six months.
RetentionExit intentAsk visitors why they're leaving, and find what stops them from signing up or buying. Show it on exit intent, on your key pages only and to first-time visitors.
RetentionWeekly customer pulseA light weekly check on how customers feel about your product and how confident they are using it. Show it in the app once a week to active users.

Questions from the library

Browse the question library
  1. How do you feel about living here?Emoji · Living there
  2. Rate living here on eachMatrix · Living there
  3. Do you plan to renew your lease?Yes / No · Living there
  4. How well does this space fit how your business works?Stars · Commercial leases
  5. Rate the building on eachMatrix · Commercial leases
  6. Was the lease easy to understand before you signed?Yes / No · Commercial leases

Frequently asked questions

With the renewal offer, while the tenant is weighing it. Usertick doesn't send it automatically from your property management software, so send it from Usertick or put its link in the offer your own system sends.

Yes. Tenants who renewed at once can still tell you how fair the rent felt, which helps you price the next round. Their answers sit under Renewing in Results.

Read what those tenants asked for in the second question and how they scored fairness. A pattern across the building points to a change that could keep the next group, even if this one has decided.

Yes, when the survey is sent by Usertick email, since each answer is tied to the tenant's contact. The inbox shows every response with an owner, a status and notes.

Very few. Tenants are reading a contract at the same time, and this template asks three questions that take under a minute.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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