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Coworking member survey template

Learn what keeps members at your space, before their membership comes up

Three questions for your members: how satisfied they are overall, how they rate desks, noise, meeting rooms, coffee and events, and what would keep them another year. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this coworking member survey tells you

A coworking member survey asks the people who work in your space every day what makes it worth the membership. This template takes about a minute: an overall rating, a grid for desks and chairs, noise, meeting rooms, coffee and the kitchen, and community events, and an open question about what would keep them another year.

It is written for an email to every member every six months, with the overall rating inside the email. The same template also runs as a QR code on the kitchen wall or the meeting room doors, as a link in your member newsletter or community chat, or as a popup in your booking app when it runs on your own domain.

Every written answer is read as it arrives and filed under a category from your list, such as building and common areas, with a type and a sentiment. Results shows the overall rating against the period before and a heat map of the grid, so the amenity pulling the score down is easy to spot.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
An email to every member, every six months
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

Overall, how satisfied are you with working here?

Why ask it
One overall rating gives you the number to track across rounds, before the details. It also shows whether a new layout or a price change moved how members feel.
What you learn
The average, a bar per rating and the share who rated 4 or higher, compared with the period before.
Make it yours
Keep it first, so members can answer inside the email with one tap.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
Members stay or leave over everyday details: a wobbly chair, a phone call at the next desk, a meeting room that is always booked. Each row is something your community team can change.
What you learn
A heat map per row with row averages, so the weakest amenity stands out. Select a low overall rating to see which rows those members rated poorly.
Make it yours
Add rows for what you offer, such as phone booths, parking or the printer, and a Not applicable column, left out of the averages, for members who never book meeting rooms.
Question 3 of 3 · Text · Optional

What would keep you here another year?

Why ask it
The answer names what a member values enough to renew, or the one change that would keep them. It also brings out requests the grid can't, such as longer hours or a quiet zone.
What you learn
Each answer with its sentiment and theme, filterable by theme, with up to 8 themes and their trends, so a request that keeps coming up is easy to find.
Make it yours
Reply to the members who name a specific request, so they know it was heard.

What the answers show

Results turns each question into numbers you can follow week by week.

Overall, how satisfied are you with working here?

The average rating and the share who gave 4 or 5 stars, against the period before.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Coworking space in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask twice a year

    Every six months catches seasonal changes, such as summer heat or a busy January, without asking too often. Sends don't repeat on their own, so schedule each round from Usertick, up to 30 days ahead.

  2. 02

    Compare membership types

    Hot desk members and private office teams want different things. Add a question for the membership type, then select each answer in Results to compare them.

  3. 03

    Run one copy per location

    Results doesn't split answers by site, so give each location its own copy of the survey and compare them on a dashboard.

  4. 04

    Post what you changed

    Pin a note on the kitchen board about the changes made after the last round, such as new chairs or quiet hours, so members see that answering is worth it.

Churn surveysReal estate surveysEmail surveysLiving there questions

More retention templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

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RetentionTenant satisfactionCheck how tenants feel about living in your property, from maintenance to communication, and whether they plan to renew. Send it twice a year.
RetentionLease renewalWhen the renewal offer goes out, learn how fair the new rent feels and what would make tenants stay. Send it with the renewal offer.
RetentionExit intentAsk visitors why they're leaving, and find what stops them from signing up or buying. Show it on exit intent, on your key pages only and to first-time visitors.
RetentionWeekly customer pulseA light weekly check on how customers feel about your product and how confident they are using it. Show it in the app once a week to active users.

Frequently asked questions

Every six months gives you a trend without wearing members out. A short survey after a new member's first month can catch onboarding problems in between.

Every member who uses the space, including the people on a team membership. Import them as contacts from a CSV file exported from your membership software.

Yes, by link or QR code with anonymous responses turned on, since then no user ID, traits or visitor ID are stored with the answers. A survey sent through Usertick email ties each answer to the member's contact.

Read the written answers of the members who rated it low, which often say when and where the noise happens. Phone booths, quiet hours or a separate quiet zone are fixes worth testing.

Yes, when the app runs on your own domain and you add the Usertick script, the survey can open there as a popup. When the app belongs to a booking software company, share the survey's link in it instead.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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