A review request survey asks customers to rate their experience and then invites them to leave a public review. This template takes under a minute: a five-star rating, one thing you could do better for anyone who rates 3 or lower, and a closing screen with a button to your review page. Every customer reaches that screen whatever their rating, so the invitation never depends on the score.
It is written for a popup on your website after a success moment, such as a finished project or a third order. From Starter, or on 1 survey on Free, open it from a custom event your site fires at that moment; on every plan, target the page that confirms it. It also goes out as an email that Usertick sends to a contact list, with the star rating inside the email.
Usertick reads each written answer, files it under a category from your list, such as support and service or ease of use, and gives it a type and an urgency. Results shows the average rating with the share who rated 4 or higher, and how many people selected the review button. Select the ratings of 3 or lower to read only the improvement answers, and compare the button count with the period before after you change where it points.
