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Dashboard feedback survey template

Learn what your dashboard is worth, from the people who see it at every login

Three short questions for regular users: how useful the dashboard is when they log in, what they look at first and what they never use. Usertick reads every written answer and groups the parts nobody uses into themes.

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What this dashboard feedback survey tells you

A dashboard feedback survey asks regular users whether the first screen after login helps them start work. This template takes under a minute: a 1 to 10 usefulness score, the parts they look at first, and one open question about what they never use, so you know what to keep at the top and what to remove.

It is written for the dashboard itself, as a popup for users who have seen it often enough to judge. Target the dashboard page and returning visitors with at least 10 visits, so new users who are still learning the screen don't answer. The same survey also runs as a link in your product newsletter or as an email from Usertick to active users.

Usertick reads each written answer, gives it a theme from your list and a sentiment, and marks ideas and complaints. Results shows the average usefulness with a column per step, the share for each part of the dashboard and the answers about what people never use, each against the period before.

On your websiteAs a linkIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
Your app's home dashboard, for users on their tenth visit or later
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Big scale

How useful is the dashboard when you log in?

Why ask it
Users who log in every day know whether the dashboard saves them a click or sits between them and their work. A 1 to 10 scale gives enough room to see a small change after a redesign.
What you learn
The average and a column per step from 1 to 10, compared with the period before. Select the low columns to read what those users never use.
Make it yours
Run it before and after a dashboard change with the same wording, so the two periods compare cleanly.
Question 2 of 3 · Multiple choice · Optional

What do you look at first?

Why ask it
Where the eye goes first is where the most important card belongs. Allowing more than one answer shows the parts, such as key numbers and alerts, that people read together.
What you learn
Bars with the share and count of each part, since users can pick several, and the typed Other answers listed beside them. Select Alerts to see how useful those users find the dashboard.
Make it yours
Replace the options with the names of the cards on your own dashboard, and keep Other for the ones you haven't thought of.
Question 3 of 3 · Text · Optional

What on the dashboard do you never use?

Why ask it
Removing a card nobody reads makes the useful ones easier to find. Users rarely complain about clutter on their own, so the question asks directly.
What you learn
Each answer with its sentiment and theme, filterable by theme, with up to 8 themes and their trends. A card that keeps coming up is a clear candidate for removal or for a setting that hides it.
Make it yours
Keep it optional and read it next to the first question, since a low score with a long list of unused cards points at clutter.

What the answers show

Results turns each question into numbers you can follow week by week.

What do you look at first?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Dashboard usefulness in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask regular users only

    Use the visitor type rule to show it from the tenth visit, so the score comes from people who know the screen. New users belong in an onboarding survey.

  2. 02

    Open it after the page settles

    Add a delay of a few seconds, so the popup opens after the numbers load and the user has had a look at them.

  3. 03

    Compare phones and laptops

    Filter Results by device to see whether people on a phone find the dashboard as useful as people on a laptop. A gap points at the layout on small screens.

  4. 04

    Ask again after each redesign

    Keep the same survey and set it to show again after a number of days, so the same users rate the new dashboard and the periods compare.

Product feedbackSaaS surveysWebsite surveysStatus page and incidents questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.
ProductBeta feedbackGet structured feedback from early users on a feature before it launches to everyone. Send it after testers have used the beta for about a week.
ProductFeature adoption checkFind out whether users have found a new feature, what keeps the rest away and what would make it part of their routine. Show it in the app two weeks after the release.

Questions from the library

Browse the question library
  1. Do you know where to check whether we are down?Yes / No · Status page and incidents
  2. How easy was it to find out what was happening during the last incident?Customer effort · Status page and incidents
  3. How should we tell you about an incident?Multiple choice · Status page and incidents
  4. Do you test changes before they reach your live account?Yes / No · Sandbox and test data
  5. Where do you test?Multiple choice · Sandbox and test data
  6. How easy is it to create test data?Customer effort · Sandbox and test data

Frequently asked questions

After a user has seen it many times. This template is written for the tenth visit or later, when the user knows what they look for and what they skip.

Two or three. This template asks three and takes under a minute, and only the usefulness score is required, so a user can answer and get back to work.

Select the low scores in Results and read what those users look at first and what they never use. Move the cards they read first to the top, remove what nobody uses and ask again with the same survey.

Yes. Every plan can target pages, devices and returning visitors. From Starter, you can also target user traits passed with Usertick.identify(), such as plan or role, or a share of traffic.

Yes. The same script runs in web apps and single page apps, so the popup can open on the dashboard of your product without a full page load.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed