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Mobile usage survey template

Plan your mobile work, around what users already do on a phone

Three questions before you plan mobile work: how much of each user's time is on a phone, what they do there and what still needs a computer. Usertick reads every written answer and groups the gaps into themes.

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What this mobile usage survey tells you

A mobile usage survey asks your users how much of their work in your product happens on a phone and what for. This template takes under a minute: a slider from all on a computer to all on a phone, the tasks they already do on the go, and one open question about what they can still only do on a computer.

It is written for an email to active users a few weeks before you plan mobile work. The slider shows as a button in the email, so each user opens the survey on its hosted page, on whatever device they read email on. The same survey runs as a link in your newsletter or help center, or as a popup in your web app with device targeting.

Results shows the median share of phone use with the middle half of answers drawn over the 0 to 100 scale, the share of each phone task, and each written answer with its theme. Usertick reads every answer and files the missing tasks under themes from your list, so the gap named most often is easy to find.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
An email to active users, before you plan mobile work
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, and a button in the email opens the survey on its own page. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Slider · Optional

How much of your use is on a phone?

Why ask it
A share of use gives a number you can plan around, and the slider lets users answer with a rough figure instead of picking a fixed band.
What you learn
The median and the middle half of answers drawn over the 0 to 100 scale, compared with the period before. Add an answer filter for the high end to read what heavy phone users still can't do there.
Make it yours
Compare the median with the device split in your analytics, since what users report and where they log in can differ.
Question 2 of 3 · Multiple choice · Optional

What do you do on your phone?

Why ask it
Tasks on a phone are short and urgent: checking a number, approving a request, replying to someone. Knowing which ones matter tells you what a small screen has to do well first.
What you learn
Bars with the share and count of each task, since users can pick several, with the typed Other answers listed. Select Approve things to see how much of those users' time is on a phone.
Make it yours
Replace the options with the tasks your product supports, and keep Nothing so users who never use a phone can say so.
Question 3 of 3 · Text · Optional

What can you only do on a computer today?

Why ask it
The tasks users can only do on a computer are your mobile gaps, named by the people who hit them. One open question collects them without a long list of options.
What you learn
Usertick gives each answer a theme and a sentiment and marks ideas and complaints. Results lists the answers filterable by theme, with up to 8 themes and their trends.
Make it yours
Read it with the first question: a gap named by users who already do most of their work on a phone is the one to fix first.

What the answers show

Results turns each question into numbers you can follow week by week.

What do you do on your phone?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Mobile or desktop in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask before you plan

    Send it a few weeks before you set the next quarter's plan, so the answers can still change it.

  2. 02

    Send it to active users

    Import a list of users who logged in during the last month. People who stopped using the product can't tell you how they use it today.

  3. 03

    Compare answers by device

    Filter Results by device to compare the answers given on a phone with those given on a computer, and look for the tasks each group names.

  4. 04

    Share the gaps with the team

    On every plan, a workflow adds each response to a Google Sheet, so the product team can sort the gaps and pick the first ones to fix.

Market research surveysSaaS surveysEmail surveysTeam collaboration questions

More research templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ResearchProduct-market fitTrack product-market fit with the Sean Ellis question: the share of users who would be very disappointed without you. Send it to people who used the product at least twice in the last two weeks.
ResearchRoadmap prioritiesLet users divide 100 points across what you could build next, so you see real trade-offs instead of a wish list. Send it to active users before you plan the next quarter.
ResearchWin/loss analysisLearn why prospects chose you or someone else, and what decided it. Send it within two weeks of a closed deal, won or lost.
ResearchUsage habitsLearn how often people use your product, where they spend their time and the job they rely on it for. Send it to active users once or twice a year.

Questions from the library

Browse the question library
  1. How many teammates do you work with inside the product?Number · Team collaboration
  2. Did inviting your team go smoothly?Yes / No · Team collaboration
  3. How easy is it to share work with someone outside your team?Customer effort · Team collaboration
  4. How many seats does your plan include?Number · Seats and permissions
  5. How many of your seats are actually in use?Multiple choice · Seats and permissions
  6. How easy is it to add or remove a person?Customer effort · Seats and permissions

Frequently asked questions

A few weeks before you plan mobile work, and again after a mobile release to see whether the share of phone use moved. Send it to active users by email or share the link in your newsletter.

Yes. The hosted survey page and website surveys work in any phone browser, and a mobile app can open the survey's link.

Three is enough to plan with. This template asks three, all optional, and takes under a minute.

Yes. The same script runs in web apps, so the survey can open as a popup for signed-in users, with device targeting on every plan to ask phone visitors or computer visitors.

List the tasks people already do on a phone and the ones they can only do on a computer, then start with the gap named most often by users who spend the most time on a phone.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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