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Release notes survey template

Write release notes customers read, in the format and place they prefer

Three questions at the bottom of your changelog: how often people read it, a short list or the full story, by email or inside the product, and which recent update they missed. Usertick reads every written answer and groups the missed updates into themes.

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What this release notes survey tells you

A release notes survey asks the people who use your product whether your changelog reaches them and how they want to hear about changes. This template takes under a minute: how often they read release notes, two quick either-or choices on format and place, and one open question about the recent update they missed or didn't understand.

It is written for the end of your changelog page, where the survey sits inside the page under the latest entry and shows as soon as the page loads. The changelog needs the Usertick script on your own domain. The same survey also runs as a link at the bottom of your release email, or as a popup in your web app after a big release.

Results shows the share for each reading habit and a split bar for each either-or pair, against the period before. Usertick reads each written answer and files it under a theme from your list with a type and a sentiment, so the updates people missed are listed in one place.

As a linkOn your websiteIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
Your changelog page, inside the page under the latest entry
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Multiple choice

How often do you read our release notes?

Why ask it
Customers who don't read release notes miss the features you built for them. The answer I didn't know they existed is a finding on its own, since it tells you the notes are hard to find.
What you learn
A donut with the share and count of each answer, over time as stacked shares. Select Rarely to see which format and place those readers would prefer.
Make it yours
On the changelog page everyone answering has already found it, so also share the link in your app or by email to hear from the people who haven't.
Question 2 of 3 · This or that

Which would you prefer?

Why ask it
Two either-or pairs settle the two choices every release note makes: how long to write and where to put it.
What you learn
A split bar per pair, A short list against The full story and By email against Inside the product, each with its share. Select each answer in the first question to compare frequent and rare readers.
Make it yours
Swap in a pair your team argues about, such as a monthly digest against a note per release, and keep it to two pairs so the question stays quick.
Question 3 of 3 · Text · Optional

Which recent update did you miss or not understand?

Why ask it
A missed or confusing update is a feature customers paid for and don't use. Asking about a recent one keeps the answer specific.
What you learn
Usertick reads each answer and gives it a theme, a type such as a question or a complaint, and a sentiment. Results lists the answers filterable by theme, with up to 8 themes and their trends.
Make it yours
Read the answers the week after each release, and explain the updates people didn't understand in the next note.

What the answers show

Results turns each question into numbers you can follow week by week.

How often do you read our release notes?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Release notes in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Put it under the latest entry

    Embed the survey inside the changelog page, so readers reach it after the newest update without a popup in the way.

  2. 02

    Ask the people who never visit

    Share the link in your release email, or show the survey as a popup in your app after a release, so customers who don't read the changelog can answer too.

  3. 03

    Ask again after a new format

    Set the survey to show again after a number of days, so readers can answer again once the new style has run for a few releases.

  4. 04

    Send confusing updates to the writers

    On every plan, a workflow posts each written answer to the Slack or Microsoft Teams channel where release notes are written, so the next note can clear it up.

Product feedbackSaaS surveysLink and QR code surveysRelease notes questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.
ProductBeta feedbackGet structured feedback from early users on a feature before it launches to everyone. Send it after testers have used the beta for about a week.
ProductFeature adoption checkFind out whether users have found a new feature, what keeps the rest away and what would make it part of their routine. Show it in the app two weeks after the release.

Questions from the library

Browse the question library
  1. Do you read our release notes?Yes / No · Release notes
  2. Where do you read about what changed?Dropdown · Release notes
  3. How much detail do you want in a release note?Multiple choice · Release notes
  4. How many notification emails do you get from us in a week?Multiple choice · Notifications and email
  5. Which notifications do you actually read?Multiple choice · Notifications and email
  6. Would you rather get updatesThis or that · Notifications and email

Frequently asked questions

At the end of your changelog page, inside the page under the latest entry. Share the same survey's link in your release email to reach people who don't visit the page.

Three, as here. Two are taps and the last is optional, so a reader can answer in under a minute.

Yes, when the survey sits inside the page, and the script must run on your own domain. A changelog on a hosted tool where you can't add the script can carry the survey's link instead.

Link the changelog from inside your product and from your emails, then ask again after a few releases to see whether that share drops.

Yes. The same script runs in web apps, so the survey can open as a popup on your app's pages after a release, with page and device targeting on every plan.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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