ATM questions that show who still depends on cash
Ask customers how they get cash, how far they travel for it and how your machines and counters work. Each question below comes with when to ask it and what the answer tells you.
What ATM survey questions tell you
ATM survey questions ask customers how often they use cash, how far the nearest machine is, whether it worked last time and what it costs them to take out their own money. The answers show who still relies on cash, which machines need attention and what a closure would mean for the people nearby.
Ask right after a withdrawal or deposit with a QR code on the machine or at the counter, and by email to customers who use cash often. Pick four to six questions, and give each machine or branch its own link so every answer carries a tag for that place.
Written answers get a category, a theme, a type and a sentiment, and each response an urgency, so a report of a broken machine reaches operations quickly. Give each response an owner in the inbox, and post machine reports to Slack or Microsoft Teams with the tag from the link.
- Questions
- 14
- Best asked
- Right after a cash withdrawal or deposit
- Industry
- Finance
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 cash and atms questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How customers use cash
Ask how often and for what customers use cash and how they feel carrying it, so you know who would be hit by fewer machines.
- 01Multiple choice
How often do you use cash?
How often the customer uses cash, from every day to never. Select Every day in Results to read the answers of the customers who rely on cash most.
- 04Multiple choice
What do you still pay for in cash?
What the customer still pays for in cash, from small shops to friends. The bars show which everyday needs still depend on cash.
- 05Number
How much cash do you take out at a time?
How much cash the customer takes out at a time, typed as a number. Results shows the median and the middle half, a guide for what your machines should hold.
- 14Emoji
How do you feel about carrying cash?
How the customer feels about carrying cash, on a row of faces. It can be answered inside an email Usertick sends, and shows whether safety worries keep people from cash.
Getting cash out
Learn where customers get cash, how far they travel, whether the machine worked and whether they paid for it.
- 09Dropdown
Where do you usually get cash?
Where the customer usually gets cash, from a bank machine to the post office. The shares in Results show how much your own machines matter.
- 02Ruler
How many minutes does it take to reach your nearest cash machine?
Minutes to the nearest ATM, on a ruler up to an hour. Results shows the median and the middle half, a picture of how far customers travel for cash.
- 07Big scale
How easy is it to get cash where you live?
How easy it is to get cash where the customer lives, on a 1 to 10 scale. Send each area its own survey to compare scores between areas.
- 03Yes / No
Was the last cash machine you used working?
Whether the last machine worked. Put it on a QR code at the machine, and give each machine its own tagged link so a No points at the right place.
- 08Yes / No
Have you been charged to withdraw your own money?
Whether the customer has paid to withdraw their own money. Select Yes in Results to read where those customers usually get cash.
The machines and what comes next
Rate the machines, ask what would happen if they disappeared and let customers say what would make cash easier.
- 10Matrix
Rate the cash machines you use
Finding a machine, reliability, screen clarity and how safe the spot feels, in one grid. The heat map shows which part needs attention first.
- 06Text
What would you do if cash machines disappeared from your area?
Asks what the customer would do if machines disappeared nearby. Ask it before a closure decision; the themes show who would be hit hardest.
- 12Text
What would make handling cash easier?
The open question on what would make cash easier. Answers arrive with a sentiment and a theme, so requests such as more machines or longer hours group together.
Paying cash in
Rate the counter and the ease of depositing, since business owners and cash-paid workers rely on both.
- 11Stars
How would you rate paying cash in at the counter?
Stars for paying cash in at the counter. Results shows the average and the share who rated 4 or higher; ask it with a QR code at the counter.
- 13Customer effort
How easy is it to deposit cash?
How easy it is to deposit cash. Results shows the average and the share who found it easy; low scores point at deposit machines, counter hours or distance.
Tips for asking about cash and atms
Small choices that get honest, useful answers.
- 01
Put a QR code where cash happens
Place a QR code on machines and at counters, one tagged link per location, so each answer says where it came from.
- 02
Ask before closing a machine
Survey customers near a machine or branch before you decide to close it, and read the answers on what they would do instead.
- 03
Fix broken machines fast
On every plan, send reports of broken machines to the team that services them with a workflow, so a No reaches them the same day.
- 04
Read daily cash users on their own
Choose the customers who use cash every day in Results. Their needs differ from those of occasional users.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about cash and atms
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Print the survey's QR code on the machine or next to it. It opens the hosted survey on the customer's phone, and a tag on each machine's link is kept with every answer for workflows, Google Sheets and the API.
Yes, for a website, link or QR code survey with anonymous responses turned on: no user ID, traits or visitor ID are stored.
Three to five on a QR code: whether the machine worked, how easy it is to get cash and the open question. Use a longer email survey for cash habits.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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