In-kind questions that show what supporters can give besides money
Ask supporters about the goods, time and skills they give, from booking a pickup to what happens to their things. Each question below comes with when to ask it and what the answer tells you.
What in-kind donation survey questions tell you
In-kind donation survey questions ask supporters about everything they give besides money: goods, professional skills, a van, a meeting room. Many supporters hold back because they don't know what you need or how to get it to you. Their answers show what is on offer and what makes the handover easy or hard.
Ask a day or two after a pickup or drop-off, by email or with a link in your collection confirmation, while the handover is fresh. Ask your wider supporter list once a year what they could give or lend. Pick four to six questions for each, and keep the date and contact questions for people who want a pickup.
Each written answer is read as it arrives and given a category, a theme and a sentiment, so skills on offer and complaints about a missed pickup land in separate themes. Give each offer of help an owner in the inbox, and add each one to a Google Sheet your team works from.
- Questions
- 15
- Best asked
- A day or two after the pickup
- Industry
- Nonprofits
- Where to find them
- From library in the Usertick survey editor, on every plan
The 15 giving goods and skills questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
What supporters can give
Start with what is on offer and what holds people back, so your next appeal asks for things people have.
- 01Multiple choice
What could you give besides money?
Lets supporters pick everything they could give besides money, from goods to introductions. Results shows bars per option, a map of what your supporter list has to offer.
- 11Multiple choice
Which of these could you lend us?
Lets supporters pick anything they could lend, from a meeting room to event equipment. Results shows bars per option. Give every offer an owner, so it gets used while it stands.
- 05Text
Which skill could you offer us for a few hours a month?
An open question on a skill the supporter could offer for a few hours a month. Each answer arrives with its theme, so offers of legal, design or finance help are easy to find.
- 03Multiple choice
What stops you from giving goods?
Names the main thing that stops the supporter giving goods. Results shows the share of each. A large share for not knowing what you need calls for a clear, current wish list.
- 14Multiple choice
How should we ask for goods?
How supporters want to be asked for goods, from a wish list to a drop-off point. Results shows the share of each. Respect the choice of anyone who picks Please do not ask.
How the handover went
These questions cover the pickup or drop-off from booking to paperwork, so the team knows which step to fix.
- 06Stars
How would you rate our collection service?
A star rating for your collection service. Results shows the average and the share who rated 4 or higher. Read it with the handover grid to see which part pulls it down.
- 04Customer effort
How easy was it to arrange the handover?
A customer effort score for arranging the handover. A low score points at booking, slow replies or narrow time slots. Results shows the average and the share who found it easy.
- 07Matrix
Rate the handover on each
Rates booking, the pickup time, the people who came and the paperwork in one grid. The heat map shows which part of the handover needs work, with an average per row.
- 08Dropdown
What did you give most recently?
What the supporter gave most recently, from clothes to professional help. Use it to split the handover answers, since collecting a sofa and taking in a box of food are different jobs.
- 10Number
How many boxes or bags did you hand over?
How many boxes or bags the supporter handed over. Results shows the median and the middle half, a guide for van space and volunteer time on collection days.
- 02Ruler
How many times did you give goods this year?
How many times the supporter gave goods this year, on a ruler. Results shows the median and the middle half, which separates regular givers of goods from one-off clear-outs.
Value and the next pickup
Ask how giving goods felt and what supporters expect, then book the next pickup with the people who want one.
- 09Big scale
How much did giving goods feel like giving money?
How much giving goods felt like giving money, from 1 to 10. A low average suggests a thank-you that says what the goods paid for or replaced.
- 13Text
What would you like to see us do with donated goods?
An open question on what supporters want you to do with donated goods. Each answer arrives with its sentiment and theme, and answers about resale or reuse show what to explain in your thank-you.
- 12Date
When could someone collect from you?
Lets the supporter pick a pickup day on a calendar. Results shows the dates picked, so you can plan routes around the busiest days.
- 15Contact
Where can we reach you about the pickup?
Collects a name and email for the pickup, and Results lists them in a table. Use logic to skip it for supporters who didn't pick a pickup day.
Tips for asking about giving goods and skills
Small choices that get honest, useful answers.
- 01
Ask soon after the handover
Send the survey within a day or two of the pickup or drop-off, while the booking and the visit are fresh.
- 02
Keep a current wish list
When supporters say they don't know what you need, publish a short list of current needs and share it with every request for goods.
- 03
Match offers of skills quickly
Give every offer of skills or space an owner within a week, since an offer that goes unanswered is easy to lose.
- 04
Thank supporters with the outcome
Tell supporters what their goods became, such as a furnished apartment or warm coats for a family, so giving goods feels like it counted.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about giving goods and skills
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A day or two after the pickup or drop-off. Put the survey link in your own collection confirmation, or send to a contact list through Usertick, now or scheduled up to 30 days ahead.
Four to six after a handover: the collection rating, the effort score, the handover grid and one open question. Ask what supporters could give or lend in a separate yearly survey.
They can pick a day and leave contact details, and the answer arrives in the inbox, where it gets an owner and a status. Confirm the booking with the supporter yourself.
Your whole supporter list once a year, and the companies you work with. Ask about skills and space as well as goods.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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