Program questions that show what changed for the people you serve
Ask participants whether the program helped, how they were treated and what else they need. Each question below comes with when to ask it and what the answer tells you.
What program evaluation survey questions tell you
Program evaluation survey questions ask the people your program serves whether it helped, how they were treated and what got in the way. Staff see the sessions. Participants see the bus ride, the waiting room and the week after, and their answers show whether the program does what your funding proposal says it does.
Ask a few weeks into the program and again near the end, so you can compare. Keep it to four or five questions in plain words, share it by QR code at a session or by link, and use the Chat layout so the survey asks one question at a time on a phone. Ask the adults taking part, or the parents of children in the program.
Each written answer is read as it arrives, in any language, and given a theme, a sentiment and an urgency, so an answer about feeling unsafe or turned away reaches a staff member first. For honest answers, use a link or QR code survey with anonymous responses on.
- Questions
- 13
- Best asked
- A few weeks in and again near the end
- Industry
- Nonprofits
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 programs and beneficiaries questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Whether the program helped
Start with how the participant feels, then whether the program met the need and what changed, the answers a report to funders rests on.
- 01Emoji
How do you feel about the program?
How the participant feels about the program, on a row of faces. Faces work across reading levels and languages, so put this first. Results shows each face with its share.
- 03Yes / No
Did the program help with what you needed?
A plain yes or no on whether the program met the need the person came with. Select No in Results to filter the page to those participants and read what else they said would help.
- 04Big scale
How much has your situation improved?
How much the person's situation has improved, from 1 to 10. Ask it a few weeks in and again near the end, and compare the averages, which shows change better than one reading at the end.
- 05Text
What difference has this made for you?
An open question on what the program changed, in the participant's own words. Each answer arrives with its sentiment and theme. With permission, these answers can become the stories in your next report.
- 10Yes / No
Would you recommend it to someone in your situation?
Asks whether the participant would recommend the program to someone in the same situation. A yes or no is easier to answer in a second language than a 0 to 10 score.
How people were treated
These questions cover the experience around the service, from joining to the way staff spoke to people, which decides whether people stay.
- 02Matrix
Rate the program on each
Rates usefulness, staff, accessibility and respect in one grid. The heat map shows which part pulls the program down, with an average per row to track between groups.
- 07Yes / No
Were you treated with respect?
Asks whether the person was treated with respect. Read every No and give it an owner in the inbox, since one bad encounter can keep someone from coming back.
- 09Customer effort
How easy was it to join the program?
A customer effort score for joining the program. A low score points at forms, waiting lists or referral steps. Results shows the average and the share who found it easy.
What would help next
Ask what is missing and how people found you, then split the answers by time in the program before you change times, places or referral partners.
- 08Multiple choice
What else would help you?
Lets participants pick every kind of extra help they need, from transportation to someone to talk to. Results shows bars per option, a list to take to partner organizations.
- 12Text
What should we change about the program?
An open question for changes to the program. Filter the answers by theme in Results, and bring the most common themes to the next staff meeting with the participants' own words.
- 06Multiple choice
How did you hear about the program?
Names how the person found the program. Results shows the share of each, so you can see which referral partners and flyers bring people in and where to spend outreach time.
- 11Dropdown
How long have you been part of it?
How long the person has been part of the program. Use it to split the other answers, since someone in their first week and someone in their second year need different things.
- 13Contact
How can our team reach you?
Collects a name and email from participants who want a staff member to follow up. Leave it out of anonymous surveys, so people can choose to stay unnamed.
Tips for asking about programs and beneficiaries
Small choices that get honest, useful answers.
- 01
Use plain words and few questions
Keep the survey to four or five short questions, and offer it in the languages people speak at your sessions.
- 02
Ask at two points
Ask the improvement question a few weeks in and again near the end, so you can show the change between the two.
- 03
Let people stay unnamed
Share the survey by link or QR code with anonymous responses on, and say so at the top. People answer more openly about staff when their name isn't attached.
- 04
Report back to participants
Tell participants what you changed after the survey, on a poster or at the next session, so the next survey gets answered too.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about programs and beneficiaries
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A few weeks in, once people know the program, and again near the end. A one-off session can use a QR code on the last slide or at the sign-out sheet.
Print a QR code for the room or put the survey link in a message you send yourself. The hosted page works on any phone, and the Chat layout asks one question at a time.
Yes, on a website, link or QR code survey with anonymous responses on: no user ID, traits or visitor ID is stored. Surveys sent through Usertick email aren't anonymous, so share this one by link.
Start with how the person feels about the program, whether it helped with what they needed and whether they were treated with respect, then add one open question on what to change.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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