Resale questions that show what makes second hand sell
Ask shoppers whether they would buy used, how accurate your condition grades are and what they want for a trade in. Each question below comes with when to ask it and what the answer tells you.
What resale survey questions tell you
Resale survey questions ask shoppers whether they would buy an item used, what puts them off, how accurate your condition grades are and what they would want for trading an item in. A resale or trade in program depends on trust in the condition, and these answers show where that trust holds and where it breaks.
Ask the questions about buying used on product pages and in your new order surveys, and the questions about condition after a used item arrives, by email or link. Ask the trade in questions once a shopper has sent an item in. Three to five questions per survey is enough.
Each written answer gets a category, a theme, a type such as idea or question, and a sentiment, so questions about hygiene, warranties or wear are easy to filter. Photos of items for trade in arrive in a gallery in Results with location data removed, ready for whoever grades them.
- Questions
- 13
- Best asked
- After a used item arrives or is sent in
- Industry
- E-commerce
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 second hand and resale questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Whether shoppers would buy used
Ask these before you widen a resale program, to see which products and prices would sell.
- 01Yes / No
Would you buy this item used if it cost less?
A yes or no on buying this item used for less. Ask it on the product page or after a new order. The share of Yes shows which products are worth offering second hand.
- 03Multiple choice
What puts you off buying second hand?
Shoppers pick everything that puts them off, from hygiene to harder returns. Bars show each share, a list of what your listings and policies need to answer.
- 07Slider
How much less should a used item cost than a new one?
How much less a used item should cost, on a slider. The label leaves the unit open, so say percent in the wording. Results shows the median and the middle half.
- 12Ranking
Rank what matters when buying second hand
Shoppers rank what matters when buying second hand. Results shows the average place per item, which tells you whether photos of the real item or a return window matter more than price.
- 10Text
What would you need to know before buying second hand?
An open question for what shoppers need to know first. Each answer arrives with a theme and a type such as question, so the details your used listings lack are easy to count.
- 09Text
Which of our products would you happily buy used?
An open question for products shoppers would happily buy used. Filter by theme to count the categories that come up most before you widen the program.
The used items shoppers buy
Ask shoppers who already bought used whether the condition matched your grade.
- 11Number
How many used items have you bought in the last year?
How many used items the shopper bought in the last year. Results shows the median and the middle half, a quick measure of how familiar your shoppers already are with buying used.
- 02Multiple choice
What condition was the used item in?
The condition the used item arrived in, against your description. The donut shows the share for each, and every answer worse than described or not usable needs an owner in the inbox.
- 06Stars
How accurate was the condition grade?
A star rating for how accurate the condition grade was. Results shows the average and the share who gave four or more. Low ratings point at the grading step, item by item.
Trading in and reselling
Ask what shoppers do with items they no longer want and how a trade in went, to shape the offer.
- 04Dropdown
What do you do with items you no longer want?
What the shopper does with things they no longer want. Results shows the share of each, and the share who sell or give items away is the supply a trade in program could reach.
- 05Multiple choice
What would you want for a trade in?
One reward per shopper for a trade in, from cash to money off the new item. The donut shows the share for each, which helps you set a trade in offer that works.
- 08Customer effort
How easy was it to send an item in for resale?
A customer effort score for sending an item in for resale. A low average points at the label, the packing or the wait for an offer.
- 13File upload
Upload photos of the item you want to trade in
Photos of the item the shopper wants to trade in, attached to the answer. File upload is on every plan, 1 per survey on Free, and location data is removed. Use the photos for a first offer before the item ships.
Tips for asking about second hand and resale
Small choices that get honest, useful answers.
- 01
Ask before you launch
Add the questions about buying used to your current order surveys before you open a resale program, to see which products would sell.
- 02
Check condition on arrival
Send the condition questions a few days after a used item arrives, and follow up the same day on items worse than described.
- 03
Show the real item
Use the answers about what shoppers need to know to add photos of the real item and a clear grade to every used listing.
- 04
Ask for photos before the item ships
Add the photo upload question to trade in surveys, so you can make a first offer before the shopper sends anything.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about second hand and resale
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Ask whether shoppers would buy used on product pages or after a new order, and ask about condition a few days after a used item arrives.
Three to five: whether the shopper would buy used, what puts them off, how much less it should cost and one open question.
Yes, on every plan. Add the file upload question (1 per survey on Free), and the photos arrive with the answer, with location data removed.
Start with whether shoppers would buy used, what puts them off and the ranking of what matters most.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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