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Library survey template

Learn how students use the library, and what it is missing

Three questions for once a semester: overall satisfaction, a rating for finding materials, study space, opening hours, staff help and online resources, and what is missing. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this library survey tells you

A library satisfaction survey asks students how well the library serves them, in the building and online. This template takes about a minute: an overall satisfaction rating, a rating for five services from finding materials to online resources, and one open question on what is missing.

It is written for an email to students once a semester, sent to your contact list. The same template runs on the library website, inside a research guide or as a popup when the Usertick script is on that site, as a link in the library newsletter, or as a QR code on study desks and at the front desk.

Every written answer is read as it arrives and filed under a category from your education list, such as student support or platform and access, with a type and an urgency. Results shows the satisfaction rating and the share who rated it 4 or higher, and a heat map of the five services with their averages, each against the period before. With 30 responses in a week, Usertick also writes a weekly reading of what changed and what to do.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
An email to students once a semester
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

Overall, how satisfied are you with the library?

Why ask it
One overall rating gives the library a headline number to follow from semester to semester, and it comes first because it takes one tap.
What you learn
The average out of 5, a bar per rating and the share who rated the library 4 or higher, against the period before.
Make it yours
Keep it first. In the email, students tap a star inside the message and the rest of the survey opens with that rating kept.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
The overall rating says how students feel, and these five rows say which service drives it. Study space, opening hours and online resources can rate very differently.
What you learn
A heat map with one row per service and its average, so the weakest service stands out against the rest and against the period before. Select a low rating on a row to filter the page to those students.
Make it yours
Add rows for the services you offer, such as group study rooms, printing or interlibrary loans, and keep the five columns the same.
Question 3 of 3 · Text · Optional

What's missing?

Why ask it
Asking what is missing invites concrete requests, such as longer hours in finals week, access to a journal, more outlets or a quiet floor.
What you learn
Usertick gives each answer a sentiment and a theme, and groups the answers into up to 8 themes with their trends, so the request students make most often leads the list.
Make it yours
Answer the top request in your next newsletter, even when the answer is that it will take time.

What the answers show

Results turns each question into numbers you can follow week by week.

Overall, how satisfied are you with the library?

The average rating and the share who gave 4 or 5 stars, against the period before.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Library services in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask in the middle of the semester

    Send it once students have used the library for a few weeks. During finals, crowded study space can drive every answer.

  2. 02

    Print the code for the desks

    When you run the survey as a link, print its QR code for study desks and the front desk. The code points to the live survey, so editing a question never needs a new print.

  3. 03

    Close the loop

    Post the top two requests and what the library will do about them on the library website.

  4. 04

    Keep the rows stable

    Change a row only when the service changes, so each semester compares with the last.

CSAT surveysCourse evaluation surveysEmail surveysCourses questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATCourse evaluationCollect end-of-course feedback on the content, the pace and the instructor, plus one change for next time. Send it in the last week of the course, before final grades.
CSATParent feedbackHear from parents about communication, safety and how well the school supports their child. Send it once a term.
CSATWorkshop feedbackFind out how useful a workshop was, what format works best and which topics to run next. Share it at the end of the session.
CSATTutoring sessionLearn whether a tutoring session for a college or adult learner was pitched at the right level and helped the topic click. Send it right after the session.

Frequently asked questions

Once a semester, around the middle, when students have used the library for a few weeks and exams aren't yet filling every seat.

Yes, when the Usertick script is on the library site's own domain. It can open as a popup, sit behind a side button, or show inside a page such as a research guide.

Yes. Make a copy of the survey for faculty and staff and send it to their own list, so their answers don't mix with the students'.

Start with the row with the lowest average. Select a low rating on it in Results to filter the page to those students, then read what they said is missing.

Few enough to answer between classes. This template asks three, and the five-row rating covers the main services on one screen.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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