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Feature feedback survey template

Hear how a feature did its job, from the people who just used it

Three questions the second time someone uses a feature: how well it did what they needed, which part matters most and what is missing. The example feature is an export, so change the wording to your own feature, and Usertick reads every written answer for you.

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What this feature feedback survey tells you

A feature feedback survey asks users how a specific feature worked, right after they used it. This template takes under a minute: a star rating for how well it did the job, the part of the feature that matters most and one open question about what is missing or in the way. The example feature is an export; replace it and the options with your own.

It is written for a popup in your web app, the second time someone uses the feature, when they have seen it work at least once. From Starter, or on 1 survey on Free, fire a custom event such as Usertick.trigger("export_used") from your code and set calls needed to 2, so the survey opens on the second use. Leave the show frequency on until answered so each user sees it once.

Results shows the average rating with a bar per star and the share who rated it 4 or higher, and the share of each part, against the period before. Usertick reads each written answer and files it under a category such as features and gaps, with a type and an urgency.

On your websiteAs a linkIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
A popup in your app, the second time someone uses the feature
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How well did the export do what you needed?

Why ask it
The rating asks about the job the user came to do, which decides whether they use the feature again. A five-star scale makes it one tap.
What you learn
The average, a bar per rating and the share who rated it 4 or higher, compared with the period before. Select the low ratings to read what got in those users' way.
Make it yours
Change the export to your feature's name in the label, and keep the wording the same across releases so the scores compare.
Question 2 of 3 · Multiple choice

Which part of it matters most to you?

Why ask it
Knowing which part users value most tells you what to protect when you change the feature and what to improve first. It also tells you which part to lead with when you announce a change.
What you learn
A donut with the share and count of each part, with typed Other answers listed. Select Scheduling exports to see how those users rated the feature.
Make it yours
List three to five parts of your own feature, and keep Other for the ones you didn't think of.
Question 3 of 3 · Text · Optional

What's missing or getting in your way?

Why ask it
One open question catches the missing piece or the friction the rating can't explain, in the user's own words.
What you learn
Usertick reads each answer, gives it a theme, a type such as a bug or an idea, and a sentiment, and marks the urgent ones. Results lists the answers filterable by theme, with up to 8 themes and their trends.
Make it yours
Keep it optional, so users who are happy with the feature can finish in two taps.

What the answers show

Results turns each question into numbers you can follow week by week.

How well did the export do what you needed?

The average rating and the share who gave 4 or 5 stars, against the period before.

Which part of it matters most to you?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Feature check-in in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Wait for the second use

    Set calls needed to 2 on the custom event, so users rate a feature they have tried once already and came back to.

  2. 02

    Run one survey per feature

    Make a separate survey for each feature you want to check, each on its own event, so the ratings and requests never mix in Results.

  3. 03

    Compare before and after a change

    Keep the survey running through a release that changes the feature, and compare the rating for the period after with the period before.

  4. 04

    Send ideas to the backlog

    On every plan, a workflow creates a Jira or Linear issue for each response or for each theme, so requests reach the team that owns the feature.

Product feedbackSaaS surveysWebsite surveysTrial and conversion questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.
ProductBeta feedbackGet structured feedback from early users on a feature before it launches to everyone. Send it after testers have used the beta for about a week.
ProductFeature adoption checkFind out whether users have found a new feature, what keeps the rest away and what would make it part of their routine. Show it in the app two weeks after the release.

Frequently asked questions

Right after someone uses it, on the second use, so they have tried it before and still have the result in front of them.

Yes, from Starter, or on 1 survey on Free. Fire a custom event from your code with Usertick.trigger() when the feature is used, or use an element click trigger on its button. Without these triggers, target the page where the feature lives.

Two or three. This template asks three, two of them taps, and takes under a minute.

Select the low ratings in Results and read what those users said is missing or in the way. Fix the most common theme first and watch the next period's rating.

Yes. Change the feature name in the first question and the parts in the second, and keep the open question as it is. Make one copy per feature, so the ratings for each one stay apart.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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  • 150 responses a month on Free
  • Every channel and AI analysis
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