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Live blog feedback survey template

Cover breaking news at the pace readers need, with facts they can trust

Three one-tap questions at the bottom of a live blog: whether updates came at the right pace, how clearly confirmed and unconfirmed facts were marked, and how far readers trusted the coverage. Add an open question if you want reasons, and Usertick reads every written answer for you.

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What this live blog feedback survey tells you

A live blog feedback survey asks readers how your coverage of a breaking story worked for them. This template takes under half a minute: the pace of updates, how clearly the blog separated what had been confirmed from what hadn't, and a 1 to 10 rating of trust.

It is written to sit inside the page at the bottom of a live blog, where readers who followed the story reach the first updates. It shows as soon as the page loads, so it is in place for every event you cover live without work on the day. Use page rules to place it on live pages only, such as every path under /live/.

Every question is a tap, so the survey stays quick on a busy news day. Results shows the share for each pace, the share who found the facts clear and the average trust score with a column per step, and you can set the date range to the day of the event. Add an open question and Usertick reads each written answer as it arrives.

On your websiteAs a linkIn an emailAs a conversation
Questions
3
Time to answer
Under a minute
Written for
Inside the page, at the bottom of a live blog
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Multiple choice

How often did updates come?

Why ask it
Pace is the editorial choice readers notice first in a live blog: too many small updates bury the news, and too few send readers elsewhere.
What you learn
A donut with the share for too often, about right and not often enough, compared with the period before, so you can see whether a new update rhythm landed.
Make it yours
Read it per event by setting the Results date range to the day of the story, since a fast story and a slow one call for a different pace.
Question 2 of 3 · Stars

How clear was what had been confirmed and what hadn't?

Why ask it
During breaking news, readers need to tell confirmed facts from early reports. A rating of how clear that line was shows whether your labels and corrections work.
What you learn
The star average, a bar per rating and the share who rated 4 or higher, so you can follow how clearly confirmed facts read from one live blog to the next.
Make it yours
If the score drops, look at how the blog marks unconfirmed reports and corrections, and use the same labels on every live page.
Question 3 of 3 · Big scale

How much did you trust our coverage?

Why ask it
Trust is the reason readers come back to you for the next breaking story. A 1 to 10 scale from not at all to completely gives your standards team a number to follow.
What you learn
The average on the 1 to 10 scale and a column per step, compared with the period before. Select the low steps to see how those readers judged the pace and the clarity.
Make it yours
Watch the trust score after a correction or a contested story, and compare it with the same kind of event before.

What the answers show

Results turns each question into numbers you can follow week by week.

How clear was what had been confirmed and what hadn't?

The average rating and the share who gave 4 or 5 stars, against the period before.

How often did updates come?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Live coverage in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Embed it on every live page

    Place the survey after the live blog's container with a CSS selector, and every live blog carries it without extra work on the day.

  2. 02

    Keep it to taps

    Readers on a breaking story are short of time, so keep the three one-tap questions and add an open question only at the end.

  3. 03

    Read each event on its own

    Set the Results date range to the day of each event, so each story gets its own reading.

  4. 04

    Alert the desk to a drop in trust

    On every plan, a workflow alert can tell the desk in Slack when the average trust score falls below a line over a time window.

CSAT surveysReader surveysWebsite surveysStatus page and incidents questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

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CSATPodcast feedbackLearn how listeners rated an episode, how far they got and which guests or topics to book next. Link it in the show notes.
CSATVideo episodeLearn how viewers rated an episode, how much they watched and whether the length worked. Show it when the video ends.
CSATLive streamLearn how viewers rated a live stream and the host, and when they'd like the next one. Show it when the stream ends.
CSATRecipe feedbackLearn whether readers cooked a recipe, how it turned out and whether the timings held up. Show it at the bottom of each recipe.

Questions from the library

Browse the question library
  1. Do you know where to check whether we are down?Yes / No · Status page and incidents
  2. How easy was it to find out what was happening during the last incident?Customer effort · Status page and incidents
  3. How should we tell you about an incident?Multiple choice · Status page and incidents
  4. How were the ads in this episode?Multiple choice · Ads in podcasts
  5. Do you skip past the ads?Yes / No · Ads in podcasts
  6. How well did the ads fit the show?Big scale · Ads in podcasts

Frequently asked questions

At the bottom of the live blog, inside the page, where readers reach the first updates of the story. It shows as soon as the page loads, so readers can answer whenever they are done.

During breaking news readers have little time, so every question is a single tap and the survey takes under half a minute. Add an open question at the end if you want reasons, and Usertick reads each written answer.

Set the Results date range to each event's day, or duplicate the survey for a major story you want to read on its own. Every card compares the range you pick with the period before.

Select Too often in Results and see how those readers rated clarity and trust. If clarity also scores low, try fewer, fuller updates with a summary pinned at the top.

Yes. A survey inside the page takes the full width of its container, so it fits at the bottom of the live blog on a phone screen.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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  • 150 responses a month on Free
  • Every channel and AI analysis
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