Usertick
Start free
Video feedback survey template

Learn how each episode plays, the moment the video ends

Four questions for viewers who just finished an episode: a rating, how much they watched, whether the length worked and what the next one should cover. Use it as it is or change any question, and Usertick reads every written answer for you.

Get started freeAll templates

What this video feedback survey tells you

A video feedback survey asks viewers about an episode while the last scene is still on screen. This template takes about a minute: a five-star rating, how much of it they watched, whether the length was too long, too short or about right, and an open question on what to cover next.

It is written for a popup on the episode's page that opens when the video has played to the end. From Starter, or on 1 survey on Free, the video watched trigger counts the time actually played in your page's own video player, so skipping ahead doesn't count. The trigger can't see inside a YouTube or Vimeo player, so for those, place the survey inside the page under the player or fire a custom event from your player's code.

Every written answer is read as it arrives and filed under a category from your list, such as content quality or reading and playback, with a type and a sentiment. Results shows the star average, how much of the episode viewers watched and the share for each length answer, each compared with the period before.

On your websiteAs a linkIn an emailAs a conversation
Questions
4
Time to answer
About a minute
Written for
A popup on the episode page when the video ends
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Stars

How would you rate this episode?

Why ask it
View counts say how many people started. A rating from viewers who reached the end says whether the episode was worth the time.
What you learn
The star average, a bar per rating and the share who rated 4 or higher, compared with the period before, so you can set one episode against the run of the series.
Make it yours
Give each episode its own page, and the Pages card in the Audience tab shows each episode's rating beside the overall score.
Question 2 of 4 · Multiple choice

How much of it did you watch?

Why ask it
How much viewers watched explains a rating. A low score from people who left halfway points to the pacing, and from people who watched it all to the content.
What you learn
A donut with the share and count for each answer. Select Less than half to read what those viewers rated and asked for.
Make it yours
When the survey opens at the end, most answers say All of it or Most of it. Place it under the player to hear from viewers who stopped early.
Question 3 of 4 · Multiple choice

The length of the episode was

Why ask it
Length is the easiest thing to change in the edit, and viewers can say whether an episode ran long without having to explain why.
What you learn
A donut with the share for too long, about right and too short, and stacked shares over time, so a change in your edit shows in the weeks after.
Make it yours
Read it beside how much they watched: viewers who stopped early and chose Too long are pointing at where to cut.
Question 4 of 4 · Text · Optional

What should the next episode cover?

Why ask it
Viewers who reach the end are the audience for the next episode, and they know what they want from it.
What you learn
Usertick reads each answer as it arrives, gives it a category, a theme and a sentiment, and marks requests as ideas, with up to 8 themes and their trends in Results.
Make it yours
Keep it optional, so a viewer who wants to move on to the next video still sends the first three answers.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate this episode?

The average rating and the share who gave 4 or 5 stars, against the period before.

How much of it did you watch?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

The length of the episode was

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Video episode in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Open it when the video ends

    From Starter, or on 1 survey on Free, keep the video watched trigger at its default of 90 percent, so the survey opens for viewers who saw the episode through.

  2. 02

    Place it under embedded players

    For a YouTube or Vimeo player, embed the survey inside the page under the video, since the trigger can't see inside those players.

  3. 03

    Compare episodes by page

    Keep each episode on its own page and read the Pages card in the Audience tab, where each page shows its share of answers and its rating.

  4. 04

    Hear from viewers who left early

    A survey that opens at the end hears mostly from viewers who finished. Run a copy inside the page under the player for a few weeks to hear from the ones who stopped.

CSAT surveysReader surveysWebsite surveysVideo and podcasts questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATPodcast feedbackLearn how listeners rated an episode, how far they got and which guests or topics to book next. Link it in the show notes.
CSATLive streamLearn how viewers rated a live stream and the host, and when they'd like the next one. Show it when the stream ends.
CSATLive coverageDuring breaking news, learn whether your live updates came at the right pace and felt trustworthy. Show it at the bottom of a live blog.
CSATRecipe feedbackLearn whether readers cooked a recipe, how it turned out and whether the timings held up. Show it at the bottom of each recipe.

Questions from the library

Browse the question library
  1. How much of it did you watch or listen to?Slider · Video and podcasts
  2. How many minutes is the ideal episode?Ruler · Video and podcasts
  3. Where did you listen or watch?Multiple choice · Video and podcasts
  4. How were the ads in this episode?Multiple choice · Ads in podcasts
  5. Do you skip past the ads?Yes / No · Ads in podcasts
  6. How well did the ads fit the show?Big scale · Ads in podcasts

Frequently asked questions

When the video ends, while the episode is fresh. From Starter, or on 1 survey on Free, the video watched trigger opens the survey once a set share of the video has played, and on any plan the survey can sit inside the page under the player.

The video watched trigger sees only your page's own video player, so it can't tell when a YouTube or Vimeo video ends. Place the survey inside the page under the player, fire a custom event from your player's code, or put the link of a link survey made from the same template in the video description.

Three or four. This template asks four, takes about a minute, and the open question is optional.

Select Too long in Results and read how much those viewers watched and how they rated it. If they still rated it well, tighten the edit; if they left early, look at the opening minutes.

On every plan, a workflow sends an event with each answer to Mixpanel or Segment for the viewers you identify. From Starter, it can also add each answer to a Google Sheet.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

Get started freeTalk to sales
  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed