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App accessibility survey template

Find the screens that get in the way, for users of accessibility settings

Three questions linked from your app's accessibility settings: which settings users rely on, how well the app works with them and which screen gives them trouble. Usertick reads every written answer and groups the screens users name.

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What this app accessibility survey tells you

An app accessibility survey asks the users who depend on larger text, a screen reader or reduced motion how well your app works for them. This template takes under a minute: the settings they use, a 5-star rating for how the app works with them, and an open question that names the screen giving them trouble.

It is written as a link in your app's accessibility settings, where the people it is for will look. The link opens the hosted survey page, so it works from a phone app, from your web app's settings page and from your help center, and it can go by email to users who contacted you about accessibility. Add a tag such as ?utm_source=settings to keep where each answer came from for workflows and Google Sheets.

Usertick reads each written answer, files it under a category such as ease of use with a theme from your list, and marks it as a bug, an idea or a complaint. Results shows bars for each setting, the average rating with the share who rated 4 or higher, and every screen users named, against the period before.

As a linkOn your websiteIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
A link in the app's accessibility settings, open at any time
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Multiple choice · Optional

Which of these settings do you use?

Why ask it
Each setting breaks different things, from text that no longer fits to buttons a screen reader can't name, so knowing which ones users rely on points your testing at the right setting.
What you learn
Bars show the share and count of each setting, with every typed Other answer listed. Select VoiceOver or TalkBack to read the ratings and screens of screen reader users.
Make it yours
Ask about settings and screens only, and leave out questions about health or conditions, which Usertick's terms don't allow.
Question 2 of 3 · Stars

How well does the app work with them?

Why ask it
One rating turns scattered reports into a number your team can track release by release. It is the one required question, so every response has a score.
What you learn
Results shows the average, a bar per rating and the share who rated 4 or higher. Select a setting on question 1 to see how well the app works with it.
Make it yours
Compare the share who rated 4 or higher with the period before after each release that changes layouts or navigation.
Question 3 of 3 · Text · Optional

Which screen gives you trouble?

Why ask it
Users who rely on these settings meet problems your team may never see in testing, and one named screen gives an engineer a place to start.
What you learn
Each answer appears with its sentiment and theme, filterable by theme, and up to 8 themes show with their trends, so a screen named by several users stands out.
Make it yours
Route answers marked as a bug to Jira or Linear with a workflow (every plan), so each named screen becomes a fix with an owner.

What the answers show

Results turns each question into numbers you can follow week by week.

How well does the app work with them?

The average rating and the share who gave 4 or 5 stars, against the period before.

Which of these settings do you use?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick App accessibility in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Link it where users look

    Put the link at the bottom of your app's accessibility settings and on your accessibility help page, so the people who need it find it without searching.

  2. 02

    Test the survey with the settings

    Keep the questions short and the open one optional, and try the survey page with larger text and a screen reader before you share the link.

  3. 03

    Reply to the people who wrote

    Add an optional Contact question for users who want to hear when a fix ships, and give each of those responses an owner in the inbox.

  4. 04

    Fix screens in order

    Fix the screen named most first, then check the rating for its setting in the next period before you move to the next one.

Product feedbackLink and QR code surveysApp accessibility questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductApp feature requestCollect feature ideas from inside the app, along with how often people would use them. Keep it in the app's settings or help menu.
ProductAppearance settingsFind out which appearance people use and which screens still look wrong in it. Show it after a design update.
ProductHome screen widgetLearn whether users have added your widget, what it should show and how often they look at it. Show it a week after the widget ships.
ProductOffline useFind out what users need to do without a connection and how well syncing works when they're back online. Show it after the app reconnects.

Questions from the library

Browse the question library
  1. Which accessibility settings do you use?Multiple choice · App accessibility
  2. How well does the app work with those settings?Stars · App accessibility
  3. Is the text large enough to read comfortably?Yes / No · App accessibility
  4. How much battery does the app use compared with what you expect?Multiple choice · Battery and data use
  5. Have you checked your phone settings to see what this app uses?Yes / No · Battery and data use
  6. When does the app seem to use the most power?Multiple choice · Battery and data use

Frequently asked questions

In the accessibility settings, as a link that opens the hosted survey page. Usertick doesn't run inside a phone app, so the link is how the survey reaches those users.

Yes. Import them as a contact list, and Usertick sends the survey by email with the settings question inside the message.

Select the setting those users rely on and read the screens they named. Fix the most named screen first and compare the rating with the period before.

Keep the survey about settings and screens. Usertick's terms don't allow health records or medical details in surveys, and the settings question already tells your team what to test.

Read them every week and after each release. Once a period has 30 responses, Usertick also writes a weekly reading of what changed and what to do.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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