Accessibility questions that show where your app gets in the way
Ask users which settings they rely on and how well the app works with larger text, a screen reader and one hand. Each question below comes with when to ask it and what the answer tells you.
What app accessibility survey questions tell you
App accessibility survey questions ask users how your app works with the settings they depend on: larger text, a screen reader, reduced motion, high contrast and voice control. Automated checks find missing labels, and these answers tell you where a real user with real settings still gets stuck.
Ask after a redesign or a change to fonts, colors or navigation. Usertick doesn't run inside phone apps, so send the survey's link by email or open it from the app's settings or help screen, where users who need these settings look first. Pick four to six questions and start with the settings question.
Each written answer gets a theme, a type and a sentiment, so a barrier described in different words still groups together. Selecting an answer in Results filters the whole page, so screen reader users' answers read on their own, and the inbox gives each barrier an owner.
- Questions
- 13
- Best asked
- After a redesign or a change to fonts or colors
- Industry
- Mobile apps
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 app accessibility questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The settings users rely on
Start with the settings, then select each one in Results to read that group's answers on their own.
- 01Multiple choice
Which accessibility settings do you use?
Lets users tick each accessibility setting they use. Results shows a bar with the share for each, and selecting one filters the page so that group's answers read on their own.
- 13Multiple choice
Which of these settings do you use on your phone?
Asks about the settings users have switched on across their phone, with the same options as the first question. Pick one of the two for a survey, since asking both repeats the same answer.
- 10Dropdown
Which text size do you use?
Which text size setting the user has. Results shows each share, and a large share on the largest size means every screen has to hold up at that size.
How the app works with those settings
These questions rate the app with the user's own settings switched on, the way they use it every day.
- 02Stars
How well does the app work with those settings?
Rates the app with the user's own settings on, on five stars. Read it with a setting selected, so a low score from screen reader users isn't hidden by a high one overall.
- 09Customer effort
How easy is it to navigate with a screen reader?
A customer effort score for moving through the app with a screen reader. Add logic so only users who ticked the screen reader see it, and the average comes from people who use one.
- 12Mood dial
How does the app feel to use with your settings?
How the app feels with the user's settings on, on a mood dial. Results shows each face with its share, a lighter question for users who find long rating scales tiring.
Reading and seeing the screen
Ask about text size, contrast and color together, so you can tell a font problem from a color problem.
- 03Yes / No
Is the text large enough to read comfortably?
A plain yes or no on text size. Select No in Results and read the text size question beside it, to see whether those users already use the largest setting.
- 07Yes / No
Do colors alone ever carry meaning you miss?
Asks whether color alone ever carries meaning the user misses. Reply to every Yes, since a status shown only in red and green can block a user completely.
- 08Matrix
Rate each for readability
Rates text size, contrast, button size and spacing in one grid. The heat map and row averages show which part of reading the screen needs work first.
Reach, comfort and one-handed use
Ask where the app is hard to reach or tiring to use, and let the open question name the rest.
- 04Multiple choice
Which is hardest to use one handed?
Names the part hardest to reach with one hand. Results shows each share, which tells you whether to move the top menu or redesign the corner buttons first.
- 11Yes / No
Would a left-handed layout option help you?
A yes or no on a left-handed layout. A clear share of Yes, read beside the one-handed question, supports moving key buttons within reach of either thumb.
- 06Big scale
How comfortable is the app to use for a long session?
Comfort over a long session, from 1 to 10. Low scores point to eye strain, small targets or motion, and the open question tells you which one.
- 05Text
Where does the app get in your way?
The open question for anything the app makes harder. AI reading gives each answer a theme and a sentiment, so the same barrier reported in different words groups together.
Tips for asking about app accessibility
Small choices that get honest, useful answers.
- 01
Start with the settings question
Ask which settings users rely on first, then select each one in Results to read that group's answers on their own.
- 02
Ask only the users it applies to
Add logic to skip the screen reader question for users who don't use one, so the survey stays short for everyone.
- 03
Keep the wording plain
Reword any label that uses a term your users may not know, such as reduced motion, to describe what the setting does.
- 04
Reply to every barrier
Give each answer that names a blocked task an owner and a status in the inbox, and tell the user when the fix ships.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about app accessibility
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Ask all your users and let the settings question sort them. Users who rely on a screen reader or larger text answer the detailed questions, and everyone else skips them through logic.
In the app's settings or help screen as a link, and by email to your user list. Usertick doesn't run inside phone apps, so the link opens the survey on the hosted page.
Four to six. Start with the settings users rely on, add the rating and one or two questions about reading and reach, and end with the open question.
After a redesign or a change to fonts, colors or navigation, and once a year in between. Send by email to a contact list now or on a scheduled date.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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