Mobile app questions that show what users won't put in a review
Ask users how the app feels day to day, from speed and crashes to sign-in, notifications and the screens they use most. Each question below comes with when to ask it and what the answer tells you.
What mobile app survey questions tell you
Mobile app survey questions ask your users how the app feels in daily use: the overall rating, crashes and speed, sign-in, notifications, permissions and the screens they rely on. Store reviews show how a few people felt on one day, while a survey you send reaches the quieter users with the follow-up questions a review never answers.
Usertick doesn't run inside a phone app, so open the survey's link from a menu item in your app, email it to your users, or show it on your web app or mobile site. Pick four to six questions, start with the rating and end with the open question.
Each written answer gets a category, a theme, a type such as bug or idea, and a sentiment, with an urgency for the response. A crash report reaches the inbox with an owner and a status, and a workflow can open a Jira or Linear issue for it.
- Questions
- 15
- Best asked
- A few weeks after install or a release
- Industry
- Mobile apps
- Where to find them
- From library in the Usertick survey editor, on every plan
The 15 mobile app questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The overall score for the app
Start with one score and keep the device beside it, so you can tell whether a drop belongs to one platform or to the whole app.
- 01Stars
How would you rate the app?
A five star rating for the whole app. Ask it first, so a user who stops after one tap still leaves a score. Results shows the average and the share who rated 4 or higher.
- 02NPS
How likely are you to recommend the app?
The recommend question on a 0 to 10 scale. Results shows the score with detractors, passives and promoters, and selecting a device answer shows the score for one platform.
- 12Yes / No
Would you leave us a review in the store?
Asks whether a user would review the app in the store. The users who say Yes are the audience for a later request with a link to your store listing.
- 14Dropdown
Which device do you use the app on?
Splits answers by platform. Select one in Results and the whole page filters to those users, which shows whether ratings, crashes or battery complaints belong to one platform.
Speed, crashes and battery
These questions catch the problems users feel before they write a bad review, so share the answers with your engineers after each release.
- 04Stars
How fast does the app feel?
How quick the app feels, on five stars. A low score on a build that tests fast points to waits users notice, such as loading screens and slow transitions.
- 03Yes / No
Has the app crashed on you recently?
A yes or no on recent crashes. Select Yes in Results to read what those users said about speed and battery, and pass their answers to the team that owns crashes.
- 15Yes / No
Have you noticed the app draining your battery?
A yes or no on battery drain. Read it beside the crash question: when both rise after the same release, look at that build first and share the answers with the engineers.
- 11Yes / No
Did the latest update make things better?
Ask it within a week or two of a release. Select No in Results to read the rest of those answers and see whether the update broke something or changed a habit.
Sign-in, permissions and notifications
Ask about the moments when the app asks something of the user, where small friction can turn into an uninstall.
- 10Customer effort
How easy was it to sign in?
A customer effort score for signing in, on a 7 point scale. Results shows the average and the share who found it easy, and a low score points to trouble with passwords, codes or sign-in links.
- 09Yes / No
Were you comfortable with the permissions we asked for?
A yes or no on the permissions the app requested. Read the No answers beside the device question to see where a request needs a clearer reason or a later moment.
- 05Multiple choice
How do our notifications feel?
How the volume of notifications lands, including users who switched them off. A growing share at the high end means your messages are losing the people they should reach.
The screens users live in
Open questions about the screens people use, avoid and miss read best after the scores have shown you where to look.
- 06Text
Which screen do you use the most?
An open answer naming the screen users rely on. Read these before a redesign, so the screens people use every day keep working the way they expect.
- 07Text
Which screen is hardest to use?
Names the screen that causes the most trouble, in the user's own words. AI reading files each answer under a theme, so repeated mentions of one screen stand out with the theme filter.
- 08Yes / No
Do you ever need the app to work offline?
Asks whether users ever need the app without a connection. A large share of Yes tells you offline support deserves a closer look, and the offline questions in the library go deeper.
- 13Text
What would you add to the app?
The open wish list. Put it near the end, and let AI reading sort the answers by theme and type, so ideas stay apart from complaints that came in through the same box.
Tips for asking about mobile app
Small choices that get honest, useful answers.
- 01
Open the survey from the app
Add a Send feedback item to the app's menu that opens the survey's link. Users answer on the hosted page and go back to what they were doing.
- 02
Tag the link with the version
Add the app version and platform as tags on the survey link. They are kept with each answer, so Google Sheets, workflows and the API can tell one release from the next.
- 03
Ask after real use
Wait until a user has opened the app on several days before you ask. A first-day survey measures onboarding, which has its own questions.
- 04
Keep it short on a phone
Users answer on a small screen, often between other tasks. Pick four to six questions and use logic to skip the follow-ups that don't apply.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about mobile app
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Usertick doesn't run inside phone apps. Open the survey's link from a menu item or message in your app, send it by email to a contact list, or show it as a popup on your web app or mobile site.
Four to six for a general check-in. Start with the rating or the recommend question, add two or three on speed, crashes or sign-in, and end with what users would add.
Add the app version as a tag on the survey link and change it with each release. The tag is kept with each answer for workflows, Google Sheets and the API.
The five star rating. It takes one tap, Results shows the average and the share who rated 4 or higher, and selecting a rating filters every other answer to the users who gave it.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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