Performance questions that show which crashes users notice
Ask users about speed, crashes, freezes, battery and the moments the app slows down. Each question below comes with when to ask it and what the answer tells you.
What app performance survey questions tell you
App performance survey questions ask users how fast and stable the app feels on their own phone: how often it crashes, how long it takes to open, when it slows down and whether it has lost their work. Crash reporting tells you what failed, and these answers tell you which failures users notice.
Ask a week or two after a release, when users have lived with the build. Usertick doesn't run inside phone apps, so open the survey's link from a Report a problem item in the app, send it by email, or ask on your web app. Pick four or five questions.
Each written answer about a crash is marked as a bug, with a theme, a sentiment and an urgency, so a report of lost work reaches the inbox above a wish for a faster start. On every plan, a workflow can open a Jira or Linear issue with the user's words attached.
- Questions
- 13
- Best asked
- A week or two after a release
- Industry
- Mobile apps
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 performance and stability questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the app performs overall
Start with the speed rating and the mood, then use the grid and the impact score to see which part matters most.
- 01Stars
How fast does the app open and respond?
Rates how fast the app opens and responds, on five stars. Put it first and follow it release by release, since Results compares each card with the period before and a slower build shows up as a drop.
- 10Mood dial
How does the app feel to use right now?
How the app feels right now, on a mood dial. Results shows each face with its share, a quick read of the mood to follow from one release to the next.
- 11Matrix
Rate the app on each
Rates speed, stability, battery and data use in one grid. The heat map and row averages show which of the four pulls the overall rating down.
- 08Big scale
How much do performance issues affect your use of the app?
How much performance problems change the way the user uses the app, from 1 to 10. Results shows the average and a column per step, and selecting the top steps shows what those users said.
Crashes and lost work
These questions measure how often the app fails and what it costs users, with the details engineers need to reproduce it.
- 02Multiple choice
How often does the app crash for you?
How often the app crashes, from never to every session. Results shows each share on a donut, and selecting the most frequent answers filters the page to the users who need a fix first.
- 05Yes / No
Did the app lose any of your work?
A yes or no on lost work, the problem users forgive least. Give every Yes an owner in the inbox and reply, since these users have the strongest reason to leave.
- 06Text
What were you doing when it last crashed?
The last thing the user did before a crash, in their own words. Engineers can use these answers as steps to reproduce, and AI reading marks each one as a bug, so they are easy to filter.
- 13Screenshot
Capture the screen where the app froze
A capture of the frozen screen. On your web app or mobile site, the Screenshot question captures that page. When users open the survey from your phone app, use File upload so they can attach a screenshot they took. Both are on every plan, and Free allows 1 of them per survey.
Where and when it slows down
Ask how long the app takes to open and when it drags, so the team knows which part of the app to profile first.
- 07Ruler
How many seconds does the app take to open?
Seconds to open, on a ruler from 0 to 20. Results shows the median and the middle half, a fair number to set beside your own launch time measurements.
- 12Multiple choice
When is the app slowest?
Names the moment the app is slowest, from start-up to a poor connection. The share for each tells you whether to look at start-up work, list loading or uploads first.
- 03Multiple choice
Which symptoms have you noticed?
Lets users tick every symptom they noticed. Results shows a bar for each, so you can tell whether freezes, heat or battery drain is the complaint that grows after an update.
The device and the version
Keep these two in every round, so you can filter every other answer by device and set aside users on an old build.
- 04Dropdown
Which device do you use most?
Which device the user has. Select one in Results to see whether crashes and slow starts cluster on one kind of phone or tablet before you assign the bug.
- 09Yes / No
Are you on the latest version of the app?
Asks whether the user is on the latest version. Select No in Results to set aside complaints that a newer release may already fix.
Tips for asking about performance and stability
Small choices that get honest, useful answers.
- 01
Ask after users live with a build
Wait a week or two after a release before you ask. On release day, many users haven't opened the new build yet.
- 02
Tag every answer with the version
Add the version and platform as tags on the survey link. They are kept with each answer, so Google Sheets and the API can sort reports by build.
- 03
Reply to lost work first
Give every user who lost work an owner in the inbox and a reply. Those answers carry the highest urgency in the batch.
- 04
Send crash reports to engineers
On every plan, a workflow posts new answers to Slack or Microsoft Teams, and from Starter it can also open a Jira or Linear issue, so crash reports skip the copy and paste.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about performance and stability
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A week or two after a release, or after a rise in crash reports. Send the link by email to a contact list, now or on a scheduled date up to 30 days ahead, or open it from a menu item in the app.
Yes, on every plan, and Free allows 1 of these questions per survey. On your web app or mobile site the Screenshot question captures the page, and from a phone app the File upload question lets users attach a screenshot from their photos.
Yes. Ask the crash question first and add logic to skip the follow-ups for users who answered Never, so they finish in a few taps.
The speed rating. It takes one tap, and selecting a low rating in Results filters every other answer to the users who gave it.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
Listen better, act faster, and build what truly matters.
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- 150 responses a month on Free
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