Map questions that show where location helps and where it worries
Ask users about the location setting they chose, how accurate the map is and how easy it is to find a place. Each question below comes with when to ask it and what the answer tells you.
What location and map survey questions tell you
Location and map survey questions ask users how your app uses where they are: which setting they gave, how accurate the map is, how easy it is to find a place and how comfortable they feel sharing their location. A wrong pin or an unexplained request costs trust quickly, and these answers show which one to fix.
Ask a few weeks after users start using the map, and after any change to how the app asks for location. Usertick doesn't run inside phone apps, so send the survey's link by email or open it from the app's settings. Pick four to six questions, and never ask users to answer while they drive.
Each written answer gets a type, a theme and a sentiment, so reports of the same wrong place group together. Select an answer in Results, such as users who allow location only while using the app, and every card filters to them.
- Questions
- 14
- Best asked
- A few weeks after users start using the map
- Industry
- Mobile apps
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 location and maps questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Location permission and trust
Start with whether users need location, which setting they chose and how comfortable they are, before you ask for more.
- 01Yes / No
Does the app need your location to be useful to you?
A yes or no on whether location makes the app useful. A large share of No tells you to ask for location later, when a feature needs it.
- 02Multiple choice
Which location setting have you given the app?
Which location setting the user gave, from always to never. Results shows each share, and a large share who don't remember says the request was easy to miss.
- 08Big scale
How comfortable are you sharing your location with this app?
How comfortable users are sharing location with the app, from 1 to 10. Results shows the average and a column per step, and selecting the low steps shows what worries those users.
- 03Multiple choice
What should location be used for?
Lets users tick what location should be used for. Results shows a bar with the share for each, which tells you which features justify the request.
How accurate the map is
These questions rate accuracy and collect the places where the map went wrong.
- 04Stars
How accurate is the location the app shows?
Rates how accurate the shown location is, on five stars. Read low ratings with the open question about where the map went wrong.
- 06Text
Where did the map put you that was wrong?
Where the map placed the user wrongly, in their own words. Ask for a street or area, never a home address, and AI reading files each answer under a theme.
- 13Screenshot
Capture the map screen that looked wrong
A capture of the map that looked wrong. From your phone app, use File upload so users can attach a screenshot they took. On your web app, the Screenshot question captures the page. Both are on every plan, and Free allows 1 of them per survey.
Finding places and getting there
Ask how users find a place and how they want results shown, so search and directions match their habits.
- 05Customer effort
How easy is it to find a place on the map?
A customer effort score for finding a place on the map, on a 7 point scale. Results shows the average and the share who found it easy.
- 12Matrix
Rate the map features
Rates accuracy, speed, search and directions in one grid. The heat map and row averages show which map feature to fix first.
- 07Dropdown
Which map do you prefer?
Which map app the user prefers. Results shows each share, which tells you which apps to hand directions to first.
- 14This or that
For places you would rather see
A list or a map. Results shows the split, which settles which view opens first when users look for places.
How users move with the app
Ask how users travel with the app and which places they return to, the context behind every map answer.
- 11Yes / No
Do you use the app while driving or walking?
Whether users use the app while driving or walking. A large share of Yes tells you to keep key screens readable at a glance and simple to use on the move.
- 10Ruler
How far are you willing to travel for this?
How far users will travel, on a ruler from 0 to 50. Add the unit and the trip to the label, such as miles to a store, so every answer means the same thing.
- 09Text
Which place do you look up again and again?
The place users look up again and again, in their own words. The answers make a case for saved places or a shortcut.
Tips for asking about location and maps
Small choices that get honest, useful answers.
- 01
Ask for the area only
When users describe where the map went wrong, ask for a street or area and never a home address.
- 02
Explain the request
Use the answers on what location should be used for to rewrite the reason your app gives when it asks.
- 03
Keep driving out of it
Send the survey by email or open it from the app's settings, so nobody answers on the road.
- 04
Name the unit
Add miles or minutes to the travel question when you add it, so every answer on the ruler means the same distance.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about location and maps
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A few weeks after users start using the map, and after you change how the app asks for location. Send the survey by email now or on a scheduled date up to 30 days ahead.
Four to six. Start with whether the app needs location and which setting users chose, add accuracy and the effort score, and end with where the map went wrong.
On your website or web app, yes: targeting by pages, devices and countries works on every plan. A link or email survey reaches whoever you send it to.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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