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Home inspection survey template

Learn whether your report helped buyers decide, a week after they read it

Three quick questions for home buyers after the inspection: how thorough it was, how clear the report was and whether it changed their decision. Use it as it is or change any question, and add an open question when you want the details in the buyer's words, which Usertick reads for you.

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What this home inspection survey tells you

A home inspection feedback survey asks buyers whether the inspection gave them what they needed to decide. This template asks three questions in about 25 seconds: a rating for how thorough the inspection was, a rating for how clear the report was and whether the report changed the buyer's decision.

It is written for an email a week after the report is delivered, with the first rating inside the email. The same template also runs as a link at the end of your report, as a QR code on the business card you leave, or as a popup on the website where buyers book inspections.

Results shows the two ratings against the period before and the share of buyers who went ahead, renegotiated or walked away. Choose I walked away to see how those buyers rated the report. When you add an open question, Usertick reads each answer and files it under a category from your list, such as maintenance and repairs or communication, with a type and a sentiment.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
Under a minute
Written for
An email a week after the inspection report
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How thorough was the inspection?

Why ask it
Buyers hire an inspector to find what they can't see. A thoroughness rating shows whether they felt the attic, the crawl space and the roof got the attention they paid for.
What you learn
The average, a bar per rating and the share who rated 4 or higher, compared with the period before.
Make it yours
Keep it first, so buyers can answer inside the email with one tap.
Question 2 of 3 · Stars

How clear was the report?

Why ask it
A thorough inspection helps only when the buyer can read the report. A clarity rating shows whether your photos, summaries and repair notes make sense to someone who isn't a contractor.
What you learn
The average, a bar per rating and the share who rated 4 or higher. Select 1 or 2 stars to see which decisions those buyers made.
Make it yours
When you change your report format, compare this rating with the period before to see whether buyers found the new one clearer.
Question 3 of 3 · Multiple choice

Did the report change your decision?

Why ask it
The decision shows what the report was worth to the buyer. Renegotiating or walking away means the report surfaced something that mattered, and going ahead as planned can mean the house was sound.
What you learn
A donut with the share and count of each decision, with stacked shares over time.
Make it yours
Read this answer as context and never as a target, since your job is to report what you find whatever the buyer decides.

What the answers show

Results turns each question into numbers you can follow week by week.

How thorough was the inspection?

The average rating and the share who gave 4 or 5 stars, against the period before.

Did the report change your decision?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Home inspection in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask a week after the report

    By then the buyer has read the report, talked to their agent and made a decision. Sent any earlier, the third question has no answer yet.

  2. 02

    Add an open question

    The template has no written question. Add an optional one at the end, such as What was missing from the report?, so Usertick can read and sort what buyers say about it.

  3. 03

    Stay in touch with agents

    Agents recommend inspectors to their buyers. When a buyer rates you highly, a short note to their agent keeps you in mind for the next one.

  4. 04

    Compare inspectors

    In a firm with several inspectors, run one copy per inspector or add a question that names them, so each sees their own ratings.

CSAT surveysReal estate surveysEmail surveysNew build homes questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATProperty showingGet quick feedback after a showing: how it went, how interested the buyer or renter is and what's holding them back. Send it within a few hours of the showing.
CSATOpen houseCollect first impressions from open house visitors: what stood out, how the price feels and how interested they are. Share it with a QR code at the door.
CSATClosing dayFind out whether closing went as planned and how likely buyers are to recommend you. Send it a week after closing.
CSATMortgage brokerLearn whether your broker compared lenders, explained fees clearly and left clients confident in their choice. Send it after the mortgage is approved.

Questions from the library

Browse the question library
  1. How would you rate the quality of the finish in your new home?Stars · New build homes
  2. Rate the new build on eachMatrix · New build homes
  3. How many snags did you list after moving in?Number · New build homes
  4. How many days until someone responded?Ruler · Maintenance and repairs
  5. How many days until it was fixed?Ruler · Maintenance and repairs
  6. How would you rate the quality of the repair?Stars · Maintenance and repairs

Frequently asked questions

About a week after the report, once the buyer has decided. Usertick doesn't send it automatically from your inspection software, so send it from Usertick or schedule it when you deliver the report, up to 30 days ahead.

The buyer, who paid for the inspection and read the report. A separate copy for agents can ask how easy the report was to use in a negotiation.

No. Walking away often means the report found a real problem, which is what the buyer hired you for. Read that answer next to the two ratings.

Three or four. This template asks three that take under 30 seconds, and one optional written question is a useful addition.

On every plan, a workflow can add each answer to a Google Sheet or run a Zapier step for another tool. From Starter, it can also sync each response to the HubSpot contact.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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