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Data export survey template

Learn where your data goes, once customers download it

Four questions for the moment an export finishes: the formats, how often, what the data is for and what is missing. Usertick reads every written answer and groups the missing pieces into themes.

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What this data export survey tells you

A data export survey asks customers what they take out of your product and why, right after they download a file. This template takes about a minute: the formats they use, how often they export, what the export is for and one open question about what is missing from it.

It is written for your web app, as a popup on the page where exports are downloaded. Every plan can target that page, and from Starter, or on 1 survey on Free, the survey can open on an element click on the export button or on a custom event from your code. The same survey also runs as a link in your newsletter or as an email to customers who export often.

Results shows the share of each format, frequency and use against the period before, and selecting an answer such as Another tool narrows the page to those customers. Usertick reads each written answer and files it under a theme from your list, with a type and a sentiment.

On your websiteAs a linkIn an emailAs a conversation
Questions
4
Time to answer
About a minute
Written for
Your app's export page, right after a file is downloaded
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Multiple choice · Optional

Which formats do you export to?

Why ask it
The formats customers pick tell you which ones to keep improving and which you could drop. An API answer marks a customer who already builds on your data.
What you learn
Bars with the share and count of each format, since customers can pick several, and the typed Other answers listed. Select Through the API to see what those customers use the data for.
Make it yours
Keep I don't export as an option if you also share the link in your newsletter, so customers who never export can still answer.
Question 2 of 4 · Dropdown · Optional

How often do you export?

Why ask it
A daily export is a sign that customers do work outside your product that it could do for them. Frequency shows how much of that work there is.
What you learn
A donut with the share and count of each frequency, over time as stacked shares. Select Daily to read what those customers say is missing.
Make it yours
Read the daily and weekly answers next to the use question, since frequent exports for a report often point to a scheduled report you could build.
Question 3 of 4 · Multiple choice

What do you use the export for?

Why ask it
The use behind the export says what to build next: a report for others suggests sharing, another tool suggests an integration, and a spreadsheet suggests better reports inside the product.
What you learn
A donut with the share and count of each use, with typed Other answers listed, and the shares over time. Select A report for others to see which formats those customers pick and how often they export.
Make it yours
Allow several answers if your customers export for more than one reason.
Question 4 of 4 · Text · Optional

What's missing from the export?

Why ask it
A missing column or filter is a small fix that saves a customer work every week, and only the person exporting knows which one it is.
What you learn
Usertick reads each answer and gives it a theme and a type such as an idea or a complaint. Results lists the answers filterable by theme, with up to 8 themes and their trends.
Make it yours
Keep it optional, and read the ideas together each month so requests for the same column add up.

What the answers show

Results turns each question into numbers you can follow week by week.

Which formats do you export to?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

How often do you export?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Export needs in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Open it on the export button

    From Starter, or on 1 survey on Free, an element click trigger on the export button opens the survey right after the download starts. Without the trigger, target the page where exports are made.

  2. 02

    Ask frequent exporters again

    Set the survey to show again after a number of days, so a customer who exports every week can answer again after you change the export.

  3. 03

    Combine format and use

    Stack answer filters in Results, such as PDF and A report for others, to see how many exports of one format serve one use.

  4. 04

    Collect requests in one place

    On every plan, a workflow adds each response to a Google Sheet, so the product team can sort the missing pieces and count how often each one comes up.

Product feedbackSaaS surveysWebsite surveysSandbox and test data questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.
ProductBeta feedbackGet structured feedback from early users on a feature before it launches to everyone. Send it after testers have used the beta for about a week.
ProductFeature adoption checkFind out whether users have found a new feature, what keeps the rest away and what would make it part of their routine. Show it in the app two weeks after the release.

Questions from the library

Browse the question library
  1. Do you test changes before they reach your live account?Yes / No · Sandbox and test data
  2. Where do you test?Multiple choice · Sandbox and test data
  3. How easy is it to create test data?Customer effort · Sandbox and test data
  4. Have you exported your data from us?Yes / No · Data export and portability
  5. Which formats do you need?Multiple choice · Data export and portability
  6. How easy was it to get your data out?Customer effort · Data export and portability

Frequently asked questions

Right after a customer downloads an export, when the file and its gaps are in front of them. For customers who export through the API, send the link by email instead.

Yes, from Starter or on 1 survey on Free, with an element click trigger on the button or a custom event fired from your code. Every plan can target the page where exports happen.

Four is enough. This template asks four, and only the use question is required, so a customer in a hurry can answer that one and close it.

Look for the most common use, such as reports for others or another tool, and build that path inside the product. The missing pieces in the last question are the quick fixes.

The survey opens as a popup over the page with a close button, so the customer can dismiss it and keep working.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

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  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed