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Developer sandbox survey template

Find what your sandbox misses, before developers find it in production

Four questions for developers who just went live: how easy the sandbox was, how realistic its test data is, whether anything behaved differently in production and what. Usertick reads every written answer and groups the differences into themes.

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What this sandbox survey tells you

A developer sandbox survey asks the people who built on your test environment whether it prepared them for going live. This template takes under a minute: an effort score for working in the sandbox, a rating for the test data, a yes or no on surprises in production and one open question about what behaved differently.

It is written for an email to the developers on an account when it moves from the sandbox to production. Import the developers who went live that week and send or schedule the survey from Usertick, or put its link in your go-live email or developer docs. A popup on your go-live page reaches them in your web app.

Results shows the effort score with the share who found it easy, the test data rating with the share who rated it 4 or higher, and the share who saw a difference in production. Usertick reads each written answer, gives it a theme and a type such as a bug, and marks the urgent ones.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
About a minute
Written for
An email to developers when their account moves to production
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Customer effort

How easy was it to work in the sandbox?

Why ask it
Developers judge an API by how quickly they get a working call in the sandbox. The effort score measures that work while it is fresh.
What you learn
The average on the 1 to 7 scale and the share who found it easy, with a hard-to-easy bar, compared with the period before.
Make it yours
Keep it first, so a developer can tap a score inside the email and open the rest of the survey.
Question 2 of 4 · Stars

How realistic is the test data?

Why ask it
Test data that looks nothing like real data hides the edge cases developers meet on day one in production, such as long names, empty fields or other currencies.
What you learn
The average rating, a bar per star and the share who rated it 4 or higher. Select the low ratings to read what behaved differently for those developers.
Make it yours
Name the data your sandbox comes with, such as sample customers or orders, in the label, so developers rate what they used.
Question 3 of 4 · Yes / No

Did anything behave differently in production?

Why ask it
A difference between the sandbox and production is a bug in your test environment. One tap shows how often it happens.
What you learn
The share that said yes, against the period before. Select Yes to read what those developers found.
Make it yours
Add a skip so that No ends the survey, since the next question only makes sense after a Yes.
Question 4 of 4 · Text · Optional

If so, what behaved differently?

Why ask it
The exact difference, such as a rate limit, the order of webhooks or a field that only exists in production, is what your team needs to make the sandbox match.
What you learn
Usertick reads each answer, gives it a theme and a type such as a bug or a question, and marks the urgent ones. Results lists the answers filterable by theme, with up to 8 themes and their trends.
Make it yours
Read urgent answers the same day, since a difference in production can mean a customer's live integration is failing.

What the answers show

Results turns each question into numbers you can follow week by week.

How easy was it to work in the sandbox?

The average on its own scale and the share who found it easy, against the period before and by device.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Sandbox experience in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it in the first week live

    Ask within a few days of going live, while the differences are fresh and before the developer works around them.

  2. 02

    Ask the developers who built it

    Send it to the developers on the account, who know the sandbox from the inside. The person who signed the contract usually doesn't.

  3. 03

    Add the skip after question 3

    Add skip logic so that No on question 3 ends the survey, and developers without surprises answer three questions.

  4. 04

    Send differences to the sandbox team

    On every plan, a workflow creates a Jira or Linear issue for each response or for each theme, so the team that runs the sandbox sees every difference.

Customer effort scoreSaaS surveysEmail surveysSandbox and test data questions

More customer effort templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
Customer effortSSO setupMeasure how hard single sign-on is to set up and where admins get blocked. Send it to admins a day after SSO is turned on.
Customer effortData importFind out how smoothly customers brought their data in and what went wrong along the way. Show it after the first import completes.
Customer effortSecurity review processFind out how easy it was for a buyer's security team to get what they needed from you. Send it when the review is signed off.
Customer effortIntegration setupMeasure how easy it is to connect an integration, find the step where people get stuck and learn which tools they want next. Show it right after someone connects an integration.

Questions from the library

Browse the question library
  1. Do you test changes before they reach your live account?Yes / No · Sandbox and test data
  2. Where do you test?Multiple choice · Sandbox and test data
  3. How easy is it to create test data?Customer effort · Sandbox and test data
  4. What are you moving away from?Multiple choice · Switching from another tool
  5. How easy was it to bring your old data across?Customer effort · Switching from another tool
  6. How many weeks did the move take from start to finish?Ruler · Switching from another tool

Frequently asked questions

When an account moves from the sandbox to production, within the first week live. Send it by email from Usertick to the developers, or link it from your go-live email.

Not on its own. Usertick sends to a contact list now or on a schedule, so build a list of developers who went live each week. On every plan, a HubSpot workflow on HubSpot Professional or Enterprise can send it to each contact it enrolls.

Four, as here, keeps it under a minute. With the skip added, developers without production surprises answer three.

Read what behaved differently, group it by theme and fix the most common difference in the sandbox first. Then watch whether the share of Yes drops for the next developers.

Yes, if the portal runs on your own domain with the Usertick script. The survey can open as a popup on the go-live page or sit inside a docs page at its end.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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