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System Usability Scale template

Score how usable your product feels, with the ten standard statements

The ten System Usability Scale statements on a five-point agree scale, plus one open question on what would make the product easier to use. Keep the statements as they are so the scores compare, and Usertick reads every written answer for you.

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What this System Usability Scale survey tells you

A System Usability Scale survey asks people to rate ten fixed statements about a product, alternating positive and negative, and turns the answers into one usability score from 0 to 100. This template keeps the standard wording on a five-point scale from strongly disagree to strongly agree and adds an open question on what would make the product easier to use. It takes about a minute and a half.

It is written for a link you send at the end of a usability test session, or an email Usertick sends once a quarter to active users on a contact list. It also runs as a popup in your web app for signed-in users, where the statements show one row at a time. Pick one moment and keep it, since a score from a test session and a score from a quarterly email describe different experiences.

Usertick reads each written answer, files it under a category from your list, such as ease of use or speed and reliability, and gives it a type and a sentiment. Results shows a heat map of the ten statements with an average for each. Results doesn't compute the SUS score itself: from the averages, take each odd statement minus 1 and 5 minus each even statement, add the ten numbers and multiply by 2.5.

As a linkIn an emailOn your websiteAs a conversation
Questions
2
Time to answer
About 1 minutes
Written for
A link at the end of a usability test session
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 2 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 2 · Matrix

How much do you agree with each statement about this product?

Why ask it
The ten statements are the standard scale, alternating positive and negative so people read each one before answering. Keeping the exact wording lets you compare your score from one release to the next.
What you learn
A heat map per statement with its average on the five-point scale, against the period before. High agreement on the odd statements and low agreement on the even ones is the pattern you want.
Make it yours
Keep the wording and the order, and swap product for your product's name only if every statement still reads naturally.
Question 2 of 2 · Text · Optional

What would make the product easier to use?

Why ask it
The score tells you how usable the product feels; the open answer tells you what to fix first, such as a confusing menu, a slow page or a step that needs a manual.
What you learn
Usertick reads each answer, gives it a theme from your list, a type and a sentiment, and lists the answers filterable by theme, with up to 8 themes and their trends.
Make it yours
Keep it optional and after the statements, so it doesn't color the ratings.

What the answers show

Results turns each question into numbers you can follow week by week.

How much do you agree with each statement about this product?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick System Usability Scale (SUS) in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Keep the standard wording

    The score compares only when the statements stay the same. Change the product name if you need to, and nothing else.

  2. 02

    Work out the score per release

    Set the Results date range to each release period, so every average compares with the period before, and compute the score from the ten averages each time.

  3. 03

    Score each person in a sheet

    On every plan, a workflow adds each response to Google Sheets, where a formula gives every person a score from 0 to 100 and shows the spread.

  4. 04

    Ask right after the task

    Send the link at the end of each test session, before you discuss it with the person, so they rate what they just did.

Product feedbackLink and QR code surveysSatisfaction questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductWebsite feedback buttonAn always-on button that lets visitors report a problem, suggest an idea or leave a compliment. Keep it on every page as a side tab.
ProductFeature satisfactionRate satisfaction across the main parts of your product and see where users would spend your next improvement. Send it to active users twice a year.
ProductWebsite usabilityFind out whether visitors can do what they came to do and where your site gets in the way. Show it after a minute on the site, or on exit intent.
ProductAccessibility checkLearn which assistive tools your users rely on and where your product gets in their way. Link it from your accessibility statement.

Frequently asked questions

No. Results shows the average for each statement. Take each odd statement's average minus 1 and 5 minus each even statement's average, add the ten numbers and multiply by 2.5, or add each response to Google Sheets with a workflow to score each person.

At the end of a usability test session, and once a quarter to active users, so you can compare scores across releases.

The scale alternates positive and negative statements so people read each one instead of agreeing all the way down. The scoring flips the even statements, so disagreeing with them counts in the product's favor.

Higher is better, on a range from 0 to 100. The most useful comparison is with your own earlier score, so run it the same way after each release.

Yes, in a web app, as a popup for signed-in users. In a popup the ten statements show one row at a time, which keeps the grid readable.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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