A screenshot, marked up by the visitor
Visitors capture the screen or one part of it, then draw, add arrows or boxes and hide anything private before sending, with no browser prompt. Every plan, 1 per survey on Free.
Website feedback
A feedback button on every page, with the page it came from
Let visitors report a problem, share an idea or ask a question from any page of your site, with a screenshot of what they saw. Usertick sorts each answer by page and type and sends bugs to the team that owns them.
Your visitors see the problems first
A broken link on one product page, a price that shows twice on mobile, a form that clears itself: visitors run into these long before a report or a test does. Most of them leave without saying anything, unless telling you takes a second.
With Usertick, a feedback tab sits on the edge of every page, a short question waits at the end of an article, and your own Feedback link opens the same survey. Every answer arrives with the page, the device and, on every plan, a screenshot the visitor marked up.
The AI reads each answer and files it as a bug, an idea, a complaint, a question or praise, with a theme and an urgency. Results shows which pages collect the most problems, and workflows send bugs to Jira, Linear or Slack with the screenshot attached.
- Plans
- The feedback tab, page questions, AI sorting and the inbox on every plan, the free plan included
- Screenshots
- Marked up by the visitor, with password and card fields blurred, on every plan
- Pages
- Every answer carries its page, so feedback reads page by page
- Follow-up
- Slack, Microsoft Teams, Jira and Linear on every plan
Where visitors find it
One survey, wherever a visitor might want to say something.
A feedback tab on every page
Add a side tab that stays on the edge of every page, and set it to show on every visit, so it is there whenever a visitor needs it. Leave checkout out with a page rule.
At the end of an article or a product page
Place a short question inside the page, such as "Was this article useful?", so readers answer where they finished reading.
Behind your own Feedback link
Open the survey from a link in your footer or your menu. A click on any element can open it on 1 survey on Free and on every survey from Starter, and your code can open it on any plan.
When something goes wrong
Open the question after repeated clicks, a page error or a form left half done, so visitors who hit a problem can describe it right away. On 1 survey on Free and every survey from Starter, and the Frustration trigger from Pro.
See what the visitor saw
A screenshot answers the first question your team would ask.
Private fields stay private
Password and card fields are always blurred in the screenshot, and you can mark other parts of your site to hide as well.
Feedback, page by page
Every answer keeps its page, its device and what it is about.
The page and the device behind each answer
Each answer arrives with the page it came from, the device, the country and the visitor's details when your site passes them, so the team can open the page and see the problem.
Themes that rise after a release
Results counts each theme and compares it with the period before, so a problem that appeared after a change to the site stands out the same week.
Send every report to the person who fixes it
Workflows route each answer by its type, its page or its urgency.
Bugs into Jira or Linear
Open an issue for each bug report with the answers and the screenshot attached, and keep its status in step with the inbox. Every plan.
Reports in Slack or Teams
Post each report to the channel of the team that owns the page, with buttons to assign it in Usertick. Every plan.
An owner for every report
Assign each report, add notes with mentions and move it from Open to Resolved, so nothing is fixed twice or forgotten.
An alert when bug reports climb
Set a line, such as more than 20 bug reports in a day. Usertick checks every hour and posts once reports cross it. Every plan.
How to add website feedback with Usertick
Four steps from the script tag to your first reports.
- 1
Add Usertick to your site
Paste the script tag into your site once. Shopify, WordPress and Webflow each have a short install guide.
- 2
Start from the template
Pick the Website feedback button template: what the visitor wants to share, what happened, an optional screenshot and an optional email.
- 3
Make it a tab on every page
Choose the side button, set it to show on every visit and leave checkout out. Send problems to the screenshot question with a branching rule.
- 4
Publish and route reports
Publish the survey, then add a workflow that sends bugs to Jira or Slack and the rest to the inbox.
How to get website feedback you can act on
Six habits that keep reports useful and visitors willing.
- 01
Keep the tab on every page
A tab that is always there catches the problems you didn't think to ask about. Leave it out of checkout, where nothing should distract.
- 02
Ask what kind of feedback first
A first question with problem, idea, compliment and question sends each visitor to the right follow-up.
- 03
Make the screenshot optional
Offer it for problems and let visitors skip it. A report without a screenshot still beats no report.
- 04
Ask for an email only when you'll reply
An optional email field lets you close the loop with the people who want an answer.
- 05
Open popups only for trouble
Save popups for visitors who seem stuck, and keep everyone else's reading undisturbed.
- 06
Read feedback by page
Group reports by page before you fix anything, so one broken page doesn't hide behind a site-wide average.
Website feedback templates and questions
Start from a template written for a feedback button, an article or a product page, and change any question.
Templates
Browse all templatesProductWebsite feedback buttonAn always-on button that lets visitors report a problem, suggest an idea or leave a compliment. Keep it on every page as a side tab.
ProductWebsite usabilityFind out whether visitors can do what they came to do and where your site gets in the way. Show it after a minute on the site, or on exit intent.
ProductArticle feedbackThe classic question at the end of an article: was it useful, and if not, what was missing. Place it below every article.
ProductProduct page feedbackFind out whether your product pages answer shoppers' questions and what's missing before they buy. Show it after 45 seconds on a product page.
Questions from the library
Browse the question library- How easy was it to find what you came for?Customer effort · Website and UX
- What did you come to this page to do?Text · Website and UX
- Did anything look wrong on your screen?Yes / No · Website and UX
- Capture the part of the page that confused youScreenshot · Website and UX
- How clear was the wording on this page?Stars · Website and UX
- How fast did the page feel?Stars · Website and UX
- How trustworthy did this page feel?Stars · Website and UX
- Show us the part of the product page that was missing informationScreenshot · Product pages
Frequently asked questions
A website feedback tool lets visitors tell you about a page while they are on it: a problem they hit, an idea, a question or a compliment. It usually sits as a tab on the edge of every page and records which page each answer came from.
Yes, on every plan, with 1 per survey on Free. A screenshot question captures the screen or one part of it without a browser prompt. Visitors can draw, add arrows and boxes and hide parts before sending, and password and card fields are always blurred.
It does when you set the repeat rule to show on every visit. The default rule, until answered, hides a survey for a visitor once they have answered, which suits a question but not an always-on tab.
The script loads without blocking your page, and your site keeps working if Usertick can't be reached. The widget runs in its own isolated layer, so its styles and yours never mix.
Yes. Paste the script tag into your theme or your site's settings once, and the feedback tab can show on every page. On Shopify, checkout pages don't run it.
Yes, on every plan. A workflow opens an issue for each bug report with the answers and the screenshot attached, and once you turn on sync, the issue's status moves the report in the inbox.
No. Usertick collects what visitors tell you, with a screenshot when they add one. When Google Analytics, FullStory or UXCam is already on the page, Usertick sends them an event after each answer, so you can find the visit there.
Yes. Every answer carries its page. Filter Results and the inbox by page, and the Pages view on Results shows how many answers each page brought in.
Yes. The feedback tab, page questions, screenshots, AI sorting, the inbox, alerts and workflows to Slack, Jira and Linear come with every plan, the free plan included. Starter adds click and error triggers on every survey, and Pro adds the Frustration trigger.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed