Closing questions that turn an answer into a next step
Ask for permission to follow up, quote or interview, and give every customer something useful to do when they finish. Each question below comes with when to ask it and what the answer tells you.
What consent and follow-up questions tell you
Consent and follow-up survey questions close a survey: they ask whether you may contact the customer, quote them, invite them to an interview or share their answers, and they offer a next step such as a guide or a review. Asking first keeps your follow-up welcome, and a clear record of who agreed saves guesswork later.
Put them at the end of any survey, after the questions it is for, and pick one or two consent questions and at most one call to action. Ask for a signature only when there are real terms to agree to, and show the terms right above it.
The consent answers stay with each response in the inbox, so whoever owns the response can see what the customer agreed to before reaching out. On every plan, workflows can send contacts to HubSpot, Klaviyo or Google Sheets.
- Questions
- 16
- Best asked
- At the end of a survey
- Industry
- Any business
- Where to find them
- From library in the Usertick survey editor, on every plan
The 16 consent and next steps questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Permission to follow up
Ask whether and how you may reach the customer, and collect contact details only from those who agree.
- 01Consent
Can we contact you about your feedback?
Asks whether your team may contact the customer about what they wrote. Put it after the open questions, and reach out only to customers who agree.
- 02Consent
Can we follow up by email?
Permission to follow up by email. Use it on website and link surveys where you don't have the customer's address yet, and pair it with the contact question.
- 03Consent
Would you join a short user interview?
Invites the customer to a short user interview. Add logic so a Yes leads to the contact question, and give each Yes an owner in the inbox.
- 06Consent
Would you like to hear about new features?
An opt-in for news about new features. Keep it apart from service messages, and add only the customers who agree to your product updates list.
- 15Contact
How can we reach you about your request?
A name and email for the request the customer just made. Results shows them in a table, so whoever owns the response can reply without searching.
Using what customers said
Ask before you quote, publish or share answers, and record a signature where terms apply.
- 04Consent
Can we quote your feedback?
Permission to quote the customer's feedback. Ask it after an open question, and quote only the words of customers who agree.
- 14Consent
Can we use your answers in an anonymous case study?
Permission to use the customer's answers in a case study without their name. Ask it after the open questions, and state clearly what will be published.
- 05Consent
Can we share your answers with our research partner?
Permission to share answers with a research partner. Name the partner in the question text, and share only the answers of customers who agree.
- 13Signature
Sign to confirm you agree to the terms above
A signature to confirm agreement with the terms shown above it. Use it for studies, pilots or agreements where you need a signed record. Signature is on every plan, 1 per survey on Free.
A next step for every customer
End with one button that fits the survey, such as setup help after onboarding questions or a review request after a good score.
- 07Call to action
Want to see what is new?
A button to your latest changes or release notes. Use it at the end of a product survey, so a customer who just gave feedback sees what changed recently.
- 08Call to action
Need a hand getting set up?
Offers setup help. Show it after onboarding questions to users who found setup hard, and link it to your guide or a booking page.
- 09Call to action
Would you leave us a review?
Asks for a public review. Add logic so only customers with a high score see it, and link the button to the review page you want them on.
- 10Call to action
Want early access to new features?
Invites the customer to early access. Show it to customers who asked for new features in the survey, and link it to the sign up page for your early access program.
- 11Call to action
Curious what the paid plans include?
A button to your plans page. Show it at the end of a survey for customers on a free plan, using targeting by user traits from Starter.
- 12Call to action
Want to read the full guide?
Links to a full guide. Put it after questions about a topic the guide covers, so a customer who struggled gets the answer straight away.
- 16Call to action
Thanks. Want to see what we do with feedback like yours?
A thank you with a link to what you do with feedback, such as a changelog or a public roadmap. Put it last, so every customer ends on a next step.
Tips for asking about consent and next steps
Small choices that get honest, useful answers.
- 01
Ask permission before you act
Ask before you contact, quote or share, and act only on the answers of customers who agreed.
- 02
One call to action per survey
Pick the button that fits the survey best. Several buttons at the end compete with each other and with the thank you.
- 03
Say exactly what you will do
Name the channel, the partner or the place you will publish in the question, so customers know what they agree to.
- 04
Show buttons to the right people
Use logic so the review request goes to happy customers and the setup help goes to customers who struggled.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about consent and next steps
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
At the end, after the questions the survey is for. Customers who have just answered know what they are agreeing to share.
One or two, for the follow-up you will really do. Ask to contact the customer, and add a quote or interview request only when you plan to use it.
Yes, on every plan. Show the terms right above the signature question (1 per survey on Free), and Results shows the signatures in a gallery.
Yes. Add logic so the review button appears only after a high score, and skip it for everyone else.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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