Subcontractor questions that keep every partner on the same page
Ask the specialists you bring in how clear their part was, what they had to chase and how invoicing worked. Each question below comes with when to ask it and what the answer tells you.
What subcontractor feedback questions tell you
Subcontractor feedback survey questions ask the studios and specialists who work under you on a client project how it went: how clear their part was, what they received at the start, whether client changes reached them in time and what they had to chase. A subcontractor sits between you and the client, so problems in the chain can reach them first and you last.
Ask when their part of the project is delivered and invoiced. Pick four to six questions: the clarity rating, the grid, the change check and the two open questions. A link in your thank you email works well, with a tag for the project on the link.
Each written answer gets a theme and a sentiment, so the same handoff problem shows up across projects and partners. Give each response an owner in the inbox, usually the producer who ran the project.
- Questions
- 13
- Best asked
- When their part is delivered and invoiced
- Industry
- Agencies
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 subcontractors questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How clear their part was
Start with how clear the work was, what they received and how long the chain was, so the next partner brief covers what this one missed.
- 01Stars
How clear was your part of the wider project?
A star rating for how clear the subcontractor's part of the project was. Ask it at the end of their part, and read low scores with what they had to chase.
- 06Multiple choice
What was handed to you at the start?
Lets the partner tick everything they received at the start, from a written scope to a named contact. Answers of Very little point straight at your briefing checklist.
- 04Multiple choice
How many parties were involved in this project?
How many parties were involved, from two to five or more. Long chains can explain slow changes, so read this with the question on changes passed in time.
- 13Multiple choice
How much contact do you have with the end client?
Places contact with the end client on a line from far too much to far too little. Answers at either end tell you whether to open up access or shield the partner more.
Working under you
These questions follow the chain from client to partner, showing where changes or materials got stuck on the way.
- 03Matrix
Rate working under us on each
Rates the scope given, access to the client, deadlines and reviews and sign off in one grid. The heat map shows which part of working under you needs fixing.
- 07Yes / No
Were changes from the client passed to you in time?
A yes or no on whether client changes reached them in time. A No means the chain broke somewhere between the client, you and the partner.
- 09Ruler
How many days late was the material you needed?
How many days late the material they needed arrived, on a ruler. Results shows the median, which you can set against any delay in their own delivery.
- 12Text
What did you need from us that you had to chase?
Asks what the partner had to chase. These answers show the gaps in your handoffs most directly, so share them with the producer who ran the project.
- 05Text
What would you change about how we ran this project?
The open question on how you ran the project. Each answer comes with a theme, so you can compare how projects run over time.
The next project
Ask whether the partner would come back, how invoicing went, when they are free and what they specialize in, so staffing the next project is quicker.
- 08Big scale
How likely are you to take on work from us again?
How likely the partner is to take work from you again, on a scale of 1 to 10. Watch the average for the specialists you rely on most.
- 11Customer effort
How easy is our invoicing process for you?
A customer effort score for your invoicing. A low share who found it easy points to purchase orders, payment terms or approvals to simplify.
- 02Date
When are you free for the next project?
Lets the partner pick the date they are free next on a calendar. Results shows the dates across partners, which helps when you staff the next project.
- 10Dropdown
What is your specialty on this project?
The partner's specialty on the project, from design to research. Select one in Results to compare how each kind of partner experienced the work.
Tips for asking about subcontractors
Small choices that get honest, useful answers.
- 01
Ask when their part ends
Send the survey once the partner's work is delivered and invoiced, while the project is still fresh.
- 02
Brief partners like clients
Use the answers on what was handed over to build a short checklist for every partner brief.
- 03
Pass client changes on fast
When partners say changes reached them late, name one person on your side who passes on every client change the same day.
- 04
Keep a partner list
Use the specialty and next free date answers to keep a list of partners ready for the next project.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about subcontractors
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
When their part of the project is delivered and invoiced. Asked earlier, they may hold back while work or payment is still open.
Four to six. Start with how clear their part was and the grid, add whether changes reached them in time and end with what they had to chase.
Use the same core questions and add the specialty question, so you can select each kind of partner in Results and compare their answers.
Yes. Add a tag for the project to the survey link, and the tag stays with each answer in workflows, Google Sheets and the API.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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