Usertick
Start free
Freelancer feedback survey template

Become the agency good freelancers want to work with

Three questions for when a freelance project closes: how your briefs, feedback, payments and respect for their time rate, whether they would work with you again and what to do better. Usertick reads every written answer.

Get started freeAll templates

What this freelancer feedback survey tells you

A freelancer feedback survey asks the people you hire what you are like to work for. This template asks three questions in about a minute: a grid on the quality of your briefs, the speed of your feedback, paying on time and respect for their time, whether they would work with you again, and what to do better for freelancers.

It is written for an email when a freelance project closes, after the final invoice is paid so the answer covers the whole job. Usertick can send it to your freelancer contacts, with a button that opens the survey, or you can share its link in your own closing email. When you want answers without a name attached, turn on anonymous responses and share the survey by link or QR code, since a survey sent through Usertick email ties each answer to the contact.

Each written answer is read as it arrives and filed under a category from your list, such as invoices and billing or communication, with a type, a sentiment and an urgency. Results draws the grid as a heat map with row averages and shows the share who would work with you again, compared with the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
Email to the freelancer, when a freelance project closes
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, and a button in the email opens the survey on its own page. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Matrix · Optional

How would you rate working with us?

Why ask it
Freelancers judge an agency on four things they feel on every job: the brief, the feedback, the payment and how their time is treated. The grid rates each one.
What you learn
A heat map with one row per item and the average for each row, so Paying on time at Fair stands out even when the briefs score well.
Make it yours
Add rows that matter in your work, such as Access to files or Clear sign-off, and keep the same columns so the averages compare across projects.
Question 2 of 3 · Yes / No

Would you work with us again?

Why ask it
Good freelancers have a choice of clients. A plain yes or no tells you whether this one will say yes the next time you call.
What you learn
The share that said yes, compared with the period before. Choose No to read the grid and the written answers from those freelancers alone.
Make it yours
Read every No before you staff the next project, and ask the project lead what happened.
Question 3 of 3 · Text · Optional

What should we do better for freelancers?

Why ask it
Freelancers see how many agencies work, so their suggestions are often practical and specific.
What you learn
Usertick reads each answer as it arrives, files it under a category and a theme from your list, marks it as an idea, a complaint or praise, and flags the urgent ones, in any language.
Make it yours
Send a short note to your freelancers about the change you made, so they see the answers were read.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate working with us?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Freelancer feedback in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it after the final payment

    Wait until the invoice is paid, so Paying on time reflects the whole job and the freelancer has nothing left to lose by being honest.

  2. 02

    Include the short jobs

    Ask after small jobs as well as long ones. A two-day job with a rushed brief is where the habits of your team show.

  3. 03

    Choose anonymity on purpose

    Send by Usertick email to know who said what and follow up, or turn on anonymous responses and share the link or QR code when candor matters more.

  4. 04

    Share the grid with project leads

    Show the heat map to the people who write briefs and approve work, since Speed of feedback and Quality of the briefs sit with them.

CSAT surveysClient feedback surveysEmail surveysSubcontractors questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATProject wrap-upGet the client's view of a finished project, from communication to budget, and what to change next time. Send it a week after final delivery.
CSATDesign reviewGet structured feedback on a design round so the next one lands closer. Send it after each review meeting.
CSATDiscovery workshopLearn how the discovery workshop went and whether its outcomes are clear to everyone. Send it the day after the workshop.
CSATCopy reviewGet structured feedback on a round of copy: brand voice, clarity and how many rounds are left. Send it with each draft.

Questions from the library

Browse the question library
  1. How clear was your part of the wider project?Stars · Subcontractors
  2. When are you free for the next project?Date · Subcontractors
  3. Rate working under us on eachMatrix · Subcontractors
  4. How would you rate the project now that it is finished?Stars · Wrapping up a project
  5. Rate the finished project on eachMatrix · Wrapping up a project
  6. Did the project reach the goal you set at the start?Yes / No · Wrapping up a project

Frequently asked questions

When a freelance project closes and the final invoice is paid. For long engagements, send it every few months as well.

Yes, by link or QR code. Turn on anonymous responses and share the link, and no user ID, traits or visitor ID are stored with the answers. A survey sent through Usertick email ties each answer to the freelancer's contact.

Check your payment terms and how long invoice approval takes inside your team, then tell your freelancers what changed. On every plan, a workflow can add each answer to a Google Sheet for your finance lead.

The people who write briefs and give feedback, and whoever approves freelance invoices. Give each response an owner in the inbox so a complaint reaches the right person.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

Get started freeTalk to sales
  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed