Review questions that bring more reviews to your product pages
Ask shoppers what stops them reviewing, when they want to be asked and whose reviews they trust. Each question below comes with when to ask it and what the answer tells you.
What product review survey questions tell you
Product review survey questions ask shoppers whether they review what they buy, what stops them, when they want to be asked and which reviews they trust. Reviews sell to the next shopper, and these answers show how to get more of them and which kinds carry weight.
Ask after the shopper has used the product, by email or link, a week or two after delivery for most items. Three to five questions is enough. The rating, the one line review, the photo and the consent question together make a short review form of their own.
Each written answer gets a category, a theme, a type such as praise or complaint, and a sentiment, and each response an urgency, so a one line review that is really a complaint reaches support first. Publish only the reviews of shoppers who agreed, with their first name.
- Questions
- 13
- Best asked
- A week or two after delivery
- Industry
- E-commerce
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 writing a review questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The review itself
A rating, a line, a photo and permission to publish make a short review form on their own.
- 07Stars
How would you rate this product?
A star rating for the product itself. Results shows the average, a bar per rating and the share who gave four or more, a quick read before the reviews go live.
- 09Text
In one line, what would your review say?
The review in one line, in the shopper's words. Each answer arrives with a sentiment and a theme, so praise and complaints are easy to separate. Publish it only with the shopper's permission.
- 12File upload
Add a photo of the product in use for your review
A photo of the product in use, attached to the review. File upload is on every plan, 1 per survey on Free, and location data is removed from the photo before it appears in the gallery in Results.
- 13Consent
May we publish your review with your first name?
Asks for permission to publish the review with the shopper's first name. Put it last, and publish only the reviews of shoppers who agreed.
Why shoppers do or don't review
Ask what stops shoppers and what would help, before you change your review request.
- 01Yes / No
Have you left a review for this order?
A yes or no on whether the shopper reviewed this order. Use logic to show the questions about what stops them only after a No.
- 02Multiple choice
What stops you writing a review?
The main reason the shopper doesn't review, from time to privacy. The donut shows the share for each, and a large share who forget points at a better timed request.
- 03Multiple choice
What would make you write one?
Shoppers pick everything that would get them to write, from a reminder to seeing the brand reply. Bars show each share, a guide to which change will bring more reviews.
- 04Dropdown
How soon after delivery should we ask for a review?
When shoppers want to be asked, from the same day to never. Results shows the share for each, and the most common answer is the delay to use for your review request email.
- 06Customer effort
How easy was it to leave your review?
A customer effort score for leaving the review. A low average points at a long form, a login step or a broken photo upload.
- 10Text
What should a review form ask you?
An open question for what a review form should ask. These answers help you add fields shoppers care about, such as fit or how long the product lasted.
How shoppers use reviews
Ask which reviews shoppers trust and how many they read, to decide what to show first on the page.
- 05Multiple choice
Whose reviews do you trust most?
Whose reviews the shopper trusts most, from verified buyers to the lowest ratings. The donut shows the share for each, a guide to which reviews to show first and which labels to add.
- 08Big scale
How much do reviews change what you buy?
How much reviews change what the shopper buys, on a scale of 1 to 10. A column per step in Results shows how much weight your shoppers put on them.
- 11Number
How many reviews do you read before buying?
How many reviews the shopper reads before buying. Results shows the median and the middle half, a guide to how many reviews to show on the page.
Tips for asking about writing a review
Small choices that get honest, useful answers.
- 01
Ask once the product is in use
Send the survey a week or two after delivery, or later for products that take time to judge.
- 02
Ask for permission to publish
End with the consent question, and publish only the reviews of shoppers who agreed.
- 03
Read complaints before publishing
Each response gets an urgency, so give low ratings and complaints an owner in the inbox before the review goes on the page.
- 04
Use the timing answer
Set your review request to the delay most shoppers chose in the question about how soon to ask.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about writing a review
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Once they have used the product, a week or two after delivery for most items. Ask shoppers when they want to be asked, and use the most common answer.
Three to five: the rating, the one line review, a photo and the consent question.
Yes, on every plan. The file upload question (1 per survey on Free) attaches the photo to the answer, with its location data removed.
Yes. Stars, Yes / No, Multiple choice and Dropdown questions can be answered inside the email itself.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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