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Learning platform survey template

Find what students struggle with, in your learning platform

Three questions for the middle of the term: how easy the platform is to use, how well five everyday tasks work and what frustrates students most. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this learning platform survey tells you

A learning platform survey asks students how well the LMS works for the tasks they do every week. This template takes about a minute: an effort score for using the platform, a rating for five tasks from finding course materials to using it on a phone, and an open question on what frustrates them most.

It is written for an email to students midway through the term, when they have used every part of the platform at least once. When the platform runs on a domain you control, the Usertick script can show the same survey as a popup inside it; otherwise share the link in a course announcement, or open it as a conversation that asks one question at a time.

Every written answer is read as it arrives and filed under a category from your education list, such as platform and access or assessments and grades, with a type and an urgency, so a broken upload stands out. Results shows the average effort on the 1 to 7 scale and the share who found it easy, and a heat map of the five tasks, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
An email to students midway through the term
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Customer effort

How easy is the learning platform to use?

Why ask it
A learning platform is a tool students use to get work done, so effort is the right measure. A score from very difficult to very easy shows friction a satisfaction score would hide.
What you learn
The average on the 1 to 7 scale and the share who found it easy, with a hard-to-easy bar, against the period before.
Make it yours
Keep it first. In the email it can be answered inside the message, and the rest of the survey opens with that score kept.
Question 2 of 3 · Matrix · Optional

How well does each of these work?

Why ask it
Five rows cover the tasks students repeat every week, so the weak one shows instead of a general complaint about the platform.
What you learn
A heat map with one row per task and its average. Select a low rating on Using it on a phone to read what those students find most frustrating.
Make it yours
Swap in the tasks your platform handles, such as joining live classes or taking quizzes, and keep the five columns.
Question 3 of 3 · Text · Optional

What frustrates you most about the platform?

Why ask it
Asking what frustrates students most gets the specific bug, slow page or missing feature behind a low rating.
What you learn
Usertick reads each answer, marks it as a bug, an idea or a complaint, gives it a theme, a sentiment and an urgency, and groups the themes with their trends.
Make it yours
Send the bugs to your platform team or vendor with the theme counts, so fixes are ranked by how many students hit them.

What the answers show

Results turns each question into numbers you can follow week by week.

How easy is the learning platform to use?

The average on its own scale and the share who found it easy, against the period before and by device.

How well does each of these work?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Online learning platform in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask at midterm

    By the middle of the term students have submitted work and seen grades, so every row has something to judge.

  2. 02

    Send bugs to the team that fixes them

    On every plan, a workflow opens a Jira or Linear issue for each answer marked as a bug. From Starter, it can also post them to Slack or Microsoft Teams.

  3. 03

    Check the phone row

    When Using it on a phone rates lowest, try the main tasks on a phone yourself before you change anything else.

  4. 04

    Ask again after an update

    Run it again after a major platform update, and Results compares the new period with the one before.

Product feedbackCourse evaluation surveysEmail surveysExtra learning support questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.
ProductBeta feedbackGet structured feedback from early users on a feature before it launches to everyone. Send it after testers have used the beta for about a week.
ProductWebsite feedback buttonAn always-on button that lets visitors report a problem, suggest an idea or leave a compliment. Keep it on every page as a side tab.

Questions from the library

Browse the question library
  1. Does your child get extra support at school?Yes / No · Extra learning support
  2. How well does the support plan work for your child?Stars · Extra learning support
  3. Which kinds of support does your child receive?Multiple choice · Extra learning support
  4. How is your time split between work and study?Multiple choice · Apprenticeships
  5. How would you rate your workplace mentor?Stars · Apprenticeships
  6. Are you learning real skills on the job?Yes / No · Apprenticeships

Frequently asked questions

Midway through the term, when students have used the platform for materials, submissions and grades. Run it again after a major update.

Yes, when the Usertick script can be added to a platform on your own domain; the script works in web apps and single-page apps, as a popup or a side button. On a hosted platform where you can't add a script, post the link in a course announcement instead.

Students who use the platform every week. Send instructors their own copy too, since they use the same tasks from the other side, such as grading and posting materials.

Yes. On every plan, a workflow posts answers marked as bugs to Slack or Microsoft Teams; from Starter, it can also create Jira or Linear issues.

Select the low scores in Results to filter the page to those students, then read which task they rated lowest and what frustrates them.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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