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Event accessibility survey template

Find the barriers attendees met, and remove them before the next event

Two questions for after your event: a rating for getting around the venue, seating, captions and audio, quiet spaces and signs, and what would have made the event easier to attend. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this event accessibility survey tells you

An event accessibility survey asks every attendee how easy it was to take part, from moving between rooms to following the talks. This template takes about a minute: one rating grid for five parts of access and one open question about what would have helped. It covers the barriers that are easy to miss from the organizer's side, such as a ramp behind a locked door or captions that stopped after lunch.

It is written for an email to all attendees after the event, sent by Usertick to your attendee list, so people who never asked for support can still tell you what got in their way. The same template also runs as a link in your own wrap-up email, or as a QR code on signs at the help desk and in the quiet room. Answers sent through Usertick email are tied to each attendee's contact, so your access lead can reply to a specific problem.

Every written answer is read as it arrives and filed under a category such as venue and rooms, with a type, a sentiment and an urgency. Results draws a heat map of the five ratings with their averages, and selecting a low rating filters the page to those attendees and what they wrote.

In an emailAs a linkOn your websiteAs a conversation
Questions
2
Time to answer
About a minute
Written for
After the event, by email to every attendee
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, and a button in the email opens the survey on its own page. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 2 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 2 · Matrix · Optional

How would you rate the following?

Why ask it
Access has several parts, and an event can get the ramps right and the captions wrong. A grid of five ratings shows which part to fix first. Every row uses the same scale from Poor to Excellent, so the five parts compare directly.
What you learn
A heat map with a row for each part and its average, compared with the period before. A Not applicable column, if you add one, keeps attendees who didn't use captions or the quiet room out of those averages.
Make it yours
Add rows for what you offered, such as sign language interpretation or a ramp to the stage, and add a Not applicable column.
Question 2 of 2 · Text · Optional

What would have made the event easier for you to attend?

Why ask it
The ratings show where access fell short. The open question tells you what to change, in the words of the attendees who met the barrier. Many answers name one fix, such as a sign, a seat or a microphone, that costs little next time.
What you learn
Each answer with its sentiment and theme, filterable by theme, with up to 8 themes and their trends. Usertick marks each as a complaint, an idea or a question and flags the urgent ones.
Make it yours
Ask about what to arrange, such as step-free routes or reserved seats, and leave out questions about medical conditions, which Usertick's terms don't allow. Read the answers with the row ratings beside them to see which barrier each one describes.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Event accessibility in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it to every attendee

    Attendees who never asked for support may still have met a barrier, such as a stage they couldn't hear or a sign they couldn't read. Send it to the whole list.

  2. 02

    Keep the wording plain

    Use short row names and a clear, high-contrast theme. On phones and in popups the grid shows one row at a time, which keeps each rating easy to read.

  3. 03

    Act on the urgent answers

    On every plan, a workflow posts urgent answers to Slack or Microsoft Teams, so your access lead can reply while the event is still fresh.

  4. 04

    Tell attendees what changed

    Say in the next invitation what you changed because of these answers, such as captions on every stage or a second quiet room.

CSAT surveysEvent surveysEmail surveysGetting there and staying over questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATPost-eventFind out how attendees rated your webinar, workshop or conference, whether the content and length were right and what to change next time. Send it within a day of the event.
CSATSession feedbackRate each talk or workshop while it's fresh and learn what attendees want more of. Show a QR code on the last slide or send it in the event app.
CSATWebinar feedbackFind out how useful a webinar was, why people joined and what to cover next. Send it with the recording, within a day.
CSATKeynote feedbackRate the keynote and the speaker while it's fresh, and see whether the length worked. Show a QR code on the closing slide.

Questions from the library

Browse the question library
  1. Where did you stay during the event?Multiple choice · Getting there and staying over
  2. How easy was it to book the partner hotel?Customer effort · Getting there and staying over
  3. How would you rate the hotel you stayed in?Stars · Getting there and staying over
  4. How likely are you to recommend this event to a colleague?NPS · Events
  5. How would you rate the event overall?Stars · Events
  6. How useful was the content?Stars · Events

Frequently asked questions

Within a few days of the event, to every attendee. For a multi-day event, a short version at the end of day one lets you fix signs and seating before day two.

Ask about what you can arrange, such as step-free routes, captions or quiet spaces, and leave out questions about diagnoses or medical conditions. Usertick's terms don't allow health records or medical details.

Yes, by link or QR code. Turn on anonymous responses and share the survey as a link, and no user ID, traits or visitor ID are stored with the answers; country and a salted hash of the IP address are kept. A survey sent through Usertick email ties each answer to the recipient's contact.

Select a low rating on a row in Results to read what those attendees wrote, then fix the barriers you control before the next event, starting with signs, seating and captions.

For most events, yes. Add a row to the grid for each service you offered before adding new questions, so the survey stays quick to answer.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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