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Bar feedback survey template

Hear how the night at the bar went, from a QR code on the bill

Three questions for guests at your bar or lounge: how satisfied they were, how the drinks, speed of service, atmosphere and prices rated, and what they would add to the drinks menu. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this bar feedback survey tells you

A bar customer feedback survey asks guests about the visit while they are still at the table or on the way out. This template takes about a minute: a satisfaction score for the visit, a grid for the drinks, speed of service, atmosphere and prices, and one open question about the drinks menu.

It is written for a QR code printed on the bill or the check presenter, which opens the survey on the guest's phone. The same link can sit on a table tent, a coaster or the drinks menu, and for a hotel lounge it can go on the in-room screen or in the guest messages your own system sends.

Every written answer is read as it arrives and filed under a category from your list, such as staff and service or price and fees, with a type and an urgency. Results shows the visit score with the share who rated 4 or higher and a heat map for drinks, service, atmosphere and prices, each against the period before.

As a linkOn your websiteIn an emailAs a conversation
Questions
3
Time to answer
About a minute
Written for
At the table when the bill arrives, from a QR code on the bill
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How satisfied were you with your visit to the bar?

Why ask it
One score for the visit lets you compare nights, events and menus over time. Asked first, it gives you the number even when a guest stops after one tap.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, against the period before. Select the low ratings to filter the page and read what those guests wrote.
Make it yours
If you run themed nights or live music, add a question that names the night, so you can compare them in Results.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
A bar can get the drinks right and still lose guests to a long wait at the counter or prices that feel steep. Four rows separate what is poured from how fast it arrives, the room and the bill.
What you learn
A heat map with a row for each part and its average, so speed of service dropping on busy nights shows up beside drinks that still score well.
Make it yours
Add a row for bar snacks if you serve them, and keep the grid short, since on a phone it shows one row at a time.
Question 3 of 3 · Text · Optional

What would you add to the drinks menu?

Why ask it
Guests know what they order elsewhere. Asking what they would add gives your bar team ideas for the next menu, from a local beer to an alcohol-free cocktail.
What you learn
Usertick reads each answer, files it under a theme from your list and marks it as an idea, a complaint or praise. Results lists the answers by theme, with up to 8 themes and their trends, so a drink asked for again and again rises to the top.
Make it yours
Read these answers before each menu change, and try the most requested drink as a special first.

What the answers show

Results turns each question into numbers you can follow week by week.

How satisfied were you with your visit to the bar?

The average rating and the share who gave 4 or 5 stars, against the period before.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Bar and lounge in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Print the code on every bill

    Put the QR code on the bill, the check presenter or a coaster, where guests look at the end of the visit. The code points to the live survey, so editing a question needs no reprint.

  2. 02

    Use one survey per bar

    If you run more than one bar or lounge, duplicate the survey for each, so Results shows every place on its own.

  3. 03

    Watch the busy nights

    Read the speed of service row after your busiest nights. When it drops while the drinks stay high, look at staffing before the menu.

  4. 04

    Pass complaints to the manager on duty

    On every plan, a workflow posts low scores and their comments to Slack or Microsoft Teams, so the manager can speak to the guest while they are still there.

CSAT surveysHotel guest surveysLink and QR code surveysThe bar at night questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATHotel stayLearn how guests rated their stay, from check-in to breakfast, and whether they'd recommend you. Email it the day after check-out.
CSATRestaurant visitFind out how guests rated the food, the service and the atmosphere, and whether they'd recommend you. Share it with a QR code on the receipt or by email after a booking.
CSATRoom serviceLearn how guests rated a room service order, from delivery time to the food itself. Send it through the in-room tablet or by text an hour after delivery.
CSATBreakfastLearn how guests rated breakfast, from choice and freshness to service and hours. Send it in the morning, by text or through the in-room screen.

Questions from the library

Browse the question library
  1. Were you served in a reasonable time?Yes / No · The bar at night
  2. What did you come to the bar for?Multiple choice · The bar at night
  3. What would bring you back to the bar?Multiple choice · The bar at night
  4. Could you get everywhere you needed without help?Yes / No · Getting around the building
  5. Which of these did you need while you were here?Multiple choice · Getting around the building
  6. Which entrance did you use?Dropdown · Getting around the building

Frequently asked questions

When the bill arrives or just after, while the visit is fresh. A QR code on the bill reaches every guest who pays.

Use one survey per bar, or add a question that names the event. A tag on the link stays with each answer for workflows, Google Sheets and webhooks, but Results doesn't split answers by tag, and the QR code in the Share step opens the plain link.

Three, in about a minute. Only the satisfaction score is required, so a guest can answer with one tap and go.

Read the written answers before you cut prices. When the drinks score high and prices low, guests may be asking for a cheaper option or an early evening offer more than for lower prices across the menu.

Yes. The link opens in any browser, so add it to the in-room screen or to the messages your own system sends to in-house guests.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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