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Hotel gym and pool survey template

See how your gym and pool rate, from the guests who used them

Three questions for guests who used your fitness and pool areas: how satisfied they were, how equipment, cleanliness, hours, towels and water rated, and what they wish you had. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this hotel gym and pool survey tells you

A hotel gym and pool survey asks the guests who used your fitness areas what worked and what was missing. This template takes about a minute: a satisfaction score, a grid for equipment, cleanliness, opening hours and towels and water, and one open question about what they wish you had.

It is written for an email after check-out, sent by Usertick to the guests who used the gym or the pool, so you hear only from people who saw them. The same survey runs as a QR code on the gym door, at the pool entrance or by the towel station, and as a link in the guest messages your own system sends.

Every written answer is read as it arrives and filed under a category from your list, such as room and facilities or staff and service, with a type and an urgency, so a safety problem such as a broken machine is flagged. Results shows the score with the share who rated 4 or higher and a heat map for the four parts, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
After check-out, by email to guests who used the gym or pool
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Stars

How satisfied were you with the gym and pool?

Why ask it
Guests who work out on a trip care about the gym, and a weak one can send their next booking elsewhere. One score tracks the facilities on their own, apart from the room.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, against the period before. Select the low ratings to read what those guests wish you had.
Make it yours
If different teams run the gym and the pool, split the question in two, so each team gets its own score.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
A gym can let guests down in four ways: missing equipment, a dirty floor, hours that miss early risers, or no towels when they need one. The grid tells you which.
What you learn
A heat map with a row for each part and its average, so towels and water scoring low points to a supply fix that costs little.
Make it yours
Add a row for the pool water or the changing rooms if guests mention them, and turn on the Not applicable column for guests who used only one area.
Question 3 of 3 · Text · Optional

What do you wish we had?

Why ask it
Guests who travel often compare your gym with others they have used. Their wishes, such as a squat rack, a yoga mat or a later closing time, make a ready list for your next upgrade.
What you learn
Usertick reads each answer, files it under a theme from your list and marks it as an idea, a complaint or praise. Results lists the answers by theme, with up to 8 themes and their trends, so the most requested items show first.
Make it yours
Count the repeated wishes before you buy equipment, and put a note on the gym door when something guests asked for arrives.

What the answers show

Results turns each question into numbers you can follow week by week.

How satisfied were you with the gym and pool?

The average rating and the share who gave 4 or 5 stars, against the period before.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Gym and pool in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask only the guests who used them

    Keep a list of guests who signed in at the gym or took pool towels, import them as contacts, and send the survey after check-out.

  2. 02

    Put a code at the door

    Print the QR code on the gym door or by the towel station, so guests can answer right after a workout.

  3. 03

    Fix the cheap things first

    Towels, water and cleaning cost far less than new machines. When those rows score low, fix them and watch the score against the period before.

  4. 04

    Share results with facilities

    On every plan, a workflow adds every answer to a Google Sheet the facilities team already uses, or posts low scores to Microsoft Teams.

CSAT surveysHotel guest surveysEmail surveysCheck out and the bill questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATHotel stayLearn how guests rated their stay, from check-in to breakfast, and whether they'd recommend you. Email it the day after check-out.
CSATRestaurant visitFind out how guests rated the food, the service and the atmosphere, and whether they'd recommend you. Share it with a QR code on the receipt or by email after a booking.
CSATRoom serviceLearn how guests rated a room service order, from delivery time to the food itself. Send it through the in-room tablet or by text an hour after delivery.
CSATBreakfastLearn how guests rated breakfast, from choice and freshness to service and hours. Send it in the morning, by text or through the in-room screen.

Questions from the library

Browse the question library
  1. Was your bill correct?Yes / No · Check out and the bill
  2. Which charge surprised you?Multiple choice · Check out and the bill
  3. How did you check out?Dropdown · Check out and the bill
  4. Was your order complete when it arrived?Yes / No · Takeout and delivery
  5. Where did you place your order?Multiple choice · Takeout and delivery
  6. What was wrong with the order?Multiple choice · Takeout and delivery

Frequently asked questions

Guests who used the gym or the pool. Sending it to every guest mixes in people who never went, so import only those who did, or put the QR code where they work out.

After check-out, once the stay is complete, or right after a workout through the QR code at the door. Usertick has no trigger from a key card or a sign-in sheet, so send each list yourself.

Three, in about a minute. Only the satisfaction score is required.

Yes. Change the labels to fit your members and share the link or QR code at the front desk. For members on your contact list, Usertick can send it by email.

Keep the questions to the facilities. Usertick's terms don't allow health records or medical details in surveys.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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