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Tutorial feedback survey template

Make every tutorial the right level, and plan the next lesson with learners

Four questions at the end of a tutorial: whether learners finished, how difficult it was, what they made with it and what to teach next. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this tutorial feedback survey tells you

A tutorial feedback survey asks learners about a lesson at the point they finish it. This template takes about a minute and a quarter: whether they finished, whether the difficulty was right, what they made with what they learned and what the next lesson should cover.

It is written for a popup at the end of the tutorial page, opened when a learner scrolls down to the last step or, from Pro, with the Finished reading smart trigger. It works for written tutorials, video lessons and how-to guides on your site, and the same template also runs as a link at the end of a lesson email.

Every written answer is read as it arrives and filed under a category from your list, such as content quality or topics and coverage, with a type and a sentiment, so a broken step stands apart from a request for the next lesson. Results shows the share who finished and the share for each difficulty answer, and selecting Too hard filters the page to those learners.

On your websiteAs a linkIn an emailAs a conversation
Questions
4
Time to answer
About a minute
Written for
A popup at the end of the tutorial page, after the last step
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

On your website

Show it as a popup, a side button or inside the page, and choose the pages and the moment it opens: on page load, after a delay, on scroll or as someone is about to leave, on every plan. Event and behavior triggers work on 1 survey on Free and on every survey from Starter.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Yes / No

Did you finish the tutorial?

Why ask it
Finishing is the clearest sign a tutorial works. A yes or no tells you how many learners reached the end before you read their other answers.
What you learn
The share that said yes, compared with the period before. Select No to see how hard those learners found it and what they asked for next.
Make it yours
Add a skip, If No, goes to question 4, so learners who stopped aren't asked what they made.
Question 2 of 4 · Multiple choice

How difficult was it?

Why ask it
Difficulty is the setting a tutorial gets wrong most easily: too easy bores the learners you want to keep, and too hard loses the ones who needed it most.
What you learn
A donut with the share for too easy, about right and too hard, with stacked shares over time as you revise the tutorial.
Make it yours
Read Too hard beside the first question: learners who found it too hard and didn't finish point to the step to rewrite.
Question 3 of 4 · Text · Optional

What did you make with it?

Why ask it
What learners made shows whether the tutorial carries over to real projects, and it gives you examples to feature.
What you learn
Usertick reads each answer as it arrives, gives it a theme and a sentiment, and marks it as praise, a question or a bug, so the finished projects and the stuck learners are easy to find.
Make it yours
Ask before you feature a learner's project, and add a File upload question (1 per survey on Free) if you want a picture of it.
Question 4 of 4 · Text · Optional

What should the next lesson cover?

Why ask it
Learners at the end of a lesson know what they want to learn next. The open question gives you a queue of lessons in their words.
What you learn
Every answer with its theme and sentiment, filterable by theme, with up to 8 themes and their trends, so you see which areas the requests fall under and how that changes.
Make it yours
Keep both open questions optional, so a learner in a hurry still answers the first two.

What the answers show

Results turns each question into numbers you can follow week by week.

How difficult was it?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Tutorial feedback in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Open it at the last step

    Set a scroll depth trigger near the end of the page, or from Pro use Finished reading, so learners meet the survey after the final step.

  2. 02

    Read the results by tutorial

    The Pages card in the Audience tab shows each tutorial page's share of answers, and selecting a page filters Results to that lesson.

  3. 03

    Show it on every tutorial

    Set the show frequency to every visit, so a learner who rated one tutorial is asked again at the end of the next.

  4. 04

    Fix broken steps fast

    On every plan, a workflow posts answers marked as bugs to Slack, so an outdated screenshot or a broken step gets fixed the same week.

CSAT surveysReader surveysWebsite surveysArticles and reading questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

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CSATPodcast feedbackLearn how listeners rated an episode, how far they got and which guests or topics to book next. Link it in the show notes.
CSATVideo episodeLearn how viewers rated an episode, how much they watched and whether the length worked. Show it when the video ends.
CSATLive streamLearn how viewers rated a live stream and the host, and when they'd like the next one. Show it when the stream ends.
CSATLive coverageDuring breaking news, learn whether your live updates came at the right pace and felt trustworthy. Show it at the bottom of a live blog.

Questions from the library

Browse the question library
  1. Was this article useful?Yes / No · Articles and reading
  2. How would you rate this article?Stars · Articles and reading
  3. What brought you here?Multiple choice · Articles and reading
  4. How would you rate this episode?Stars · Video and podcasts
  5. How much of it did you watch or listen to?Slider · Video and podcasts
  6. How many minutes is the ideal episode?Ruler · Video and podcasts

Frequently asked questions

At the end of the tutorial, after the last step, while learners still remember the hard parts. A scroll depth trigger works on every plan, and Finished reading, from Pro, waits until the content has been on screen long enough to read.

Two to four. This template asks four, and the two open questions are optional, so it takes about a minute.

Select Too hard in Results and read what those learners made and asked for next. Split the hardest step in two or add a short lesson before it, then compare the next weeks with the period before.

Yes. From Starter, or on 1 survey on Free, the video watched trigger opens the survey after a set share of a video in your page's own player has played, counting only the time actually played.

Learners who reach the end of a tutorial page. Use page rules to include your tutorial pages only, and from Starter target signed-in learners with traits such as their plan.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed