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Thrift store survey template

See your store the way shoppers do, from the register

Four questions for shoppers at the register: how satisfied they were with the visit, how the range, prices, tidiness and volunteers rated, whether they have donated items and how easy dropping them off was. Add an open question at the end, and Usertick reads every written answer for you.

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What this thrift store survey tells you

A thrift store survey asks shoppers about the visit they just had, from the racks to the register. This template takes about 45 seconds: stars for the visit, a grid for the range, prices, tidiness and the volunteers, and two questions for the shoppers who also donate items.

It is written for the register, shared as a QR code on a sign by the till or printed on the receipt, so shoppers answer on their own phone while they wait or once they are home. The same link works on a card at the donation drop-off, and on your website the survey can open as a popup on your online shop.

Results shows the average rating and the share who rated 4 or higher, a heat map for the four parts of the store with row averages, the share of shoppers who have donated and how easy they found dropping items off. Add an optional open question, and Usertick reads each written answer, files it under a category from your list, such as volunteering or giving and donations, and marks its type and urgency.

As a linkOn your websiteIn an emailAs a conversation
Questions
4
Time to answer
About a minute
Written for
At the register, by QR code on a sign by the till
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Stars

Overall, how satisfied were you with your visit?

Why ask it
One overall rating sums up the visit and gives each store a number to watch from week to week. It also gives the store manager and the volunteers one figure to talk about at the monthly meeting.
What you learn
Results shows the average, a bar per star and the share who rated 4 or higher, compared with the period before.
Make it yours
Keep it first, so the survey starts with one tap on the shopper's phone.
Question 2 of 4 · Matrix · Optional

How would you rate the following?

Why ask it
The grid splits the visit into the parts your team can change this week: what is on the racks, the price tags, the state of the floor and the people at the till.
What you learn
A heat map shows each row from Poor to Excellent with its average, so a dip in Tidiness after a busy weekend shows against the period before. Select Poor in the Prices row to see how those shoppers rated the rest of the store.
Make it yours
Add a row for what your store sells most, such as Books or Furniture, and keep the grid to five rows.
Question 3 of 4 · Yes / No

Have you ever donated items to us?

Why ask it
Shoppers and donors are often the same people, and one tap tells you which shoppers also bring items in. Donated items are what the store sells, so the view of donors matters twice.
What you learn
Results shows the share who said yes. Select Yes to see how donors rated the store compared with shoppers who have never donated.
Make it yours
Add a skip so a shopper who answers No finishes here and never sees the drop-off question.
Question 4 of 4 · Customer effort · Optional

If you have, how easy was it to drop them off?

Why ask it
The drop-off is a donor's whole experience of your back room: the opening hours, the parking and the wait at the door.
What you learn
Results shows the average on the 1 to 7 scale and the share who found it easy, with a hard-to-easy bar, against the period before.
Make it yours
The question is optional and starts with If you have, so until you add the skip, shoppers who never donated can leave it blank.

What the answers show

Results turns each question into numbers you can follow week by week.

Overall, how satisfied were you with your visit?

The average rating and the share who gave 4 or 5 stars, against the period before.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Thrift store in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Put the code where people wait

    Place the QR code at the register and at the drop-off door, where shoppers and donors have a minute in hand.

  2. 02

    Run one survey per store

    Results doesn't split answers by link tag, so duplicate the survey for each store, or add a question that names the store.

  3. 03

    Add an open question

    Add an optional text question such as What would bring you back more often?, and Usertick reads each answer for its category, theme and sentiment.

  4. 04

    Share the volunteer row with the team

    Show The volunteers row to your volunteer team each month, along with any written answers that mention them by name.

CSAT surveysNonprofit surveysLink and QR code surveysCharity shops questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATVolunteer shiftFind out how volunteers experienced a shift, from the briefing to feeling appreciated. Send it the day after the shift.
CSATFundraising eventHear how guests rated your fundraiser, what brought them and who would like to get more involved. Send it the morning after the event.
CSATProgram participant feedbackHear from the people you serve about respect, usefulness and access, in plain language. Offer it on paper or on a tablet after a service.
CSATCommunity workshopLearn how useful and accessible your community workshop was and what to run next. Share it at the end of the session.

Questions from the library

Browse the question library
  1. How would you rate your visit to the shop?Stars · Charity shops
  2. What brought you into the shop?Multiple choice · Charity shops
  3. How many items did you buy in the shop?Number · Charity shops
  4. How do you feel about the program?Emoji · Programs and beneficiaries
  5. Rate the program on eachMatrix · Programs and beneficiaries
  6. Did the program help with what you needed?Yes / No · Programs and beneficiaries

Frequently asked questions

On a sign by the register, on the receipt and at the donation drop-off. Each scan opens the survey page on the shopper's own phone.

In the template as it is, yes, as an optional question they can leave blank. Add a skip on Have you ever donated items to us? so that a No ends the survey.

Leave it running. A QR code at the register keeps answers coming in every week, and Results compares each period with the one before. Change the stars and the grid as rarely as you can, so the trend stays comparable.

Select Poor and Fair in the Tidiness row to read those shoppers' other answers, then check in the inbox which days they came in and match them to your volunteer schedule.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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