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Moving company survey template

Learn how the move really went, while the boxes are still being unpacked

Four quick questions for customers the day after the move: whether the crew arrived on time, how carefully belongings were handled, how the crew did and how the final price compared with the quote. Use it as it is or change any question, and add an open question when you want the details in the customer's words, which Usertick reads for you.

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What this moving company survey tells you

A moving company feedback survey asks customers about the four things they judge a move on: punctuality, care, the crew and the bill. This template asks four questions in about 30 seconds: whether the crew arrived on time, how carefully belongings were handled, a rating for the crew and whether the final price was lower, the same or higher than the quote.

It is written for an email the day after the move, with the first question inside the email so one tap on Yes or No starts the survey. The same template also runs as a QR code on the invoice or on a card the crew leaves behind, as a link in your own follow-up message, or as a popup on your website.

Results shows the share of crews that arrived on time, the care and crew ratings and the split of final prices against quotes, each compared with the period before. Select Higher to see how those customers rated the crew. When you add an open question, Usertick reads each answer, files it under a category such as moving in and out, and flags the urgent ones, such as damaged furniture.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
Under a minute
Written for
An email the day after the move
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Yes / No

Did the crew arrive on time?

Why ask it
A late crew means a customer waiting with the keys and a building with booked elevator times. A plain yes or no counts how often your crews keep the arrival window.
What you learn
The share that said yes, compared with the period before. Select No to see whether late moves also rated the crew lower.
Make it yours
Add a question for the crew or the truck when you run several, so a late start can be traced to a team.
Question 2 of 4 · Stars

How carefully were your belongings handled?

Why ask it
Damage is the worry behind every move. A rating from very carelessly to very carefully shows how customers felt watching their things go onto the truck, even when nothing broke.
What you learn
The average, a bar per rating and the share who rated 4 or higher, against the period before.
Make it yours
Add an optional text question after it, with skip logic so only ratings of 1 or 2 reach it, to ask what was damaged.
Question 3 of 4 · Stars

How would you rate the moving crew?

Why ask it
Customers judge the crew on more than speed: how they spoke, whether they protected floors and doors, whether furniture ended up where it was asked. Rating the crew apart from care separates manners from handling.
What you learn
The average, a bar per rating and the share who rated 4 or higher. With one copy of the survey per crew, you can compare teams side by side.
Make it yours
Name the crew lead in the email intro, so customers know who they are rating.
Question 4 of 4 · Multiple choice

Compared with the quote, the final price was

Why ask it
A final bill above the quote can turn a good move into a complaint. Three plain answers show how often your quotes hold.
What you learn
A donut with the share and count of Lower, The same and Higher, with stacked shares over time, so a change to how you quote shows up within a month.
Make it yours
When Higher grows, review how your estimators account for stairs, parking and packing, where extra hours on the day tend to come from.

What the answers show

Results turns each question into numbers you can follow week by week.

How carefully were your belongings handled?

The average rating and the share who gave 4 or 5 stars, against the period before.

Compared with the quote, the final price was

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Moving service in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it the day after

    The move is still fresh and the customer has had a night to find anything damaged. Schedule the email when the move is booked, up to 30 days ahead.

  2. 02

    Handle damage first

    Usertick gives each response an urgency. Assign the urgent ones to the person who handles claims in the inbox, and set the status when the claim is settled.

  3. 03

    Compare your crews

    Results doesn't split answers by crew, so add a question that names the crew, or run one copy per crew, then select each answer to compare.

  4. 04

    Track quotes against bills

    Watch the share of Higher month by month next to the crew rating, so a quoting problem doesn't get blamed on the crew.

CSAT surveysReal estate surveysEmail surveysNew build homes questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATProperty showingGet quick feedback after a showing: how it went, how interested the buyer or renter is and what's holding them back. Send it within a few hours of the showing.
CSATOpen houseCollect first impressions from open house visitors: what stood out, how the price feels and how interested they are. Share it with a QR code at the door.
CSATClosing dayFind out whether closing went as planned and how likely buyers are to recommend you. Send it a week after closing.
CSATMortgage brokerLearn whether your broker compared lenders, explained fees clearly and left clients confident in their choice. Send it after the mortgage is approved.

Frequently asked questions

The day after the move. Usertick doesn't send it automatically when a job is marked done in your moving software, so send it from Usertick or schedule it when the move is booked.

Yes. Leave the survey's QR code on the invoice or on a card, and the hosted survey page opens on the customer's phone. Answers given that day may miss damage found while unpacking, so the email the next day is still worth sending.

Call them and walk through the bill line by line, then check whether the extra came from something the quote missed. Select Higher in Results to see every such move together.

Few, since customers are unpacking. This template asks four that take about 30 seconds.

On every plan, a workflow can call a webhook, run a Zapier step or add each answer to a Google Sheet, so your office sees every rating next to the job.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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