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Renovation feedback survey template

See how clients rate the whole renovation, once the dust has settled

Three questions for clients a week after the work is done: a rating grid for timing, budget, quality, tidiness and communication, a recommendation score and what the next client should know. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this renovation feedback survey tells you

A renovation feedback survey asks clients to look back on a project once they are living with the result. This template takes about a minute: a grid that rates finishing on time, staying on budget, quality of work, tidiness and communication, a recommendation score and an open question about what your next client should know.

It is written for an email a week after completion. Because the survey opens with a grid, the email shows a button that opens the survey page. The same template also runs as a link in your final invoice email, as a QR code on the job folder you hand over, or as a popup on your website.

Every written answer is read as it arrives and filed under a category from your list, such as maintenance and repairs or communication, with a type and an urgency. Results shows a heat map of the five ratings with row averages and the recommendation score against the period before, so you can see whether jobs are running late or over budget more often this season.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
An email a week after the renovation is finished
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, and a button in the email opens the survey on its own page. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Matrix · Optional

How would you rate the project on the following?

Why ask it
Clients judge a renovation on several things at once, and one score would hide which one went wrong. Five rows cover the promises a contractor makes: the date, the budget, the work, the mess and the updates.
What you learn
A heat map per row with row averages, compared with the period before, so a slipping row such as Staying on budget stands out across all your jobs.
Make it yours
Move the recommendation score to the top when you want clients to answer inside the email, since a grid shows a button in the email and a score can be tapped in the message.
Question 2 of 3 · NPS

How likely are you to recommend us to a friend?

Why ask it
Renovation work spreads by word of mouth between neighbors and friends. The recommendation score shows how many clients would send you the next job.
What you learn
The score, promoters minus detractors, with a bar of detractors, passives and promoters and a score line over time.
Make it yours
Read each detractor's grid answers first, which often show the row that cost you the recommendation.
Question 3 of 3 · Text · Optional

What should our next client know?

Why ask it
Advice for the next client brings out what this client wishes they had known, such as how long the kitchen would be unusable or which choices to make early. It also shows what they valued most about working with you.
What you learn
Each answer with its sentiment and theme, filterable by theme, with up to 8 themes and their trends. Usertick marks each one as praise, a complaint or an idea and flags the urgent ones, such as a leak after the job.
Make it yours
Use the most common advice in your first meeting with new clients, so the next project starts with clearer expectations.

What the answers show

Results turns each question into numbers you can follow week by week.

How likely are you to recommend us to a friend?

Your NPS from promoters and detractors, compared with the period before and split by device.

How would you rate the project on the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Renovation project in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Wait a week after completion

    A week of living with the work shows the client what holds up, from a sticking drawer to a perfect tile line. Usertick doesn't send it automatically when a project closes, so schedule the email when you set the handover date, up to 30 days ahead.

  2. 02

    Ask before you quote anyone

    Answers to the last question can read like testimonials. Ask the client before you use one on your website, or add a Consent question after it.

  3. 03

    Compare project types

    Kitchens, bathrooms and full remodels run differently. Add a question for the project type, then select each answer in Results to compare the grid.

  4. 04

    Handle callbacks fast

    Assign every answer that names a problem with the work to the project lead in the inbox, and set the status when the callback is done.

CSAT surveysReal estate surveysEmail surveysAgents and portals questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
CSATProperty showingGet quick feedback after a showing: how it went, how interested the buyer or renter is and what's holding them back. Send it within a few hours of the showing.
CSATOpen houseCollect first impressions from open house visitors: what stood out, how the price feels and how interested they are. Share it with a QR code at the door.
CSATClosing dayFind out whether closing went as planned and how likely buyers are to recommend you. Send it a week after closing.
CSATMortgage brokerLearn whether your broker compared lenders, explained fees clearly and left clients confident in their choice. Send it after the mortgage is approved.

Questions from the library

Browse the question library
  1. How likely are you to recommend your agent?NPS · Agents and portals
  2. Rate your agent on eachMatrix · Agents and portals
  3. What did the agent do best?Multiple choice · Agents and portals
  4. How would you rate the quality of the finish in your new home?Stars · New build homes
  5. Rate the new build on eachMatrix · New build homes
  6. How many snags did you list after moving in?Number · New build homes

Frequently asked questions

About a week after completion, once the client has lived with the result. A second short survey before the warranty runs out can check how the work held up.

The first question is a grid, and grids open on the survey page. Move the recommendation score to the top if you want clients to answer inside the email with one tap.

Read the written answers from those clients and check whether the extra cost came from change orders or from the estimate. Clear written change orders, signed before the work, keep the final bill from being a surprise.

The person who hired you and dealt with the project, usually the homeowner. When two people shared the decisions, send it to both, since each may have watched a different part of the job.

Yes. On every plan, a workflow can post new answers to Slack or Microsoft Teams, so the crew sees what clients said about their work, and a dashboard can show the grid and the score.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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