Usertick
Client workshops survey questions

Workshop questions that show what the room took home

Ask the client team how useful the day was, whether everyone got a say and what to change next time. Each question below comes with when to ask it and what the answer tells you.

What workshop feedback questions tell you

Workshop feedback questions ask the client team who attended how the day went: how useful it was, whether they left with a decision, whether everyone got a say, how the length felt and what to drop next time. A workshop costs a full day of senior time on both sides, and the energy in the room can hide a day that didn't decide anything.

Ask at the end of the day or the morning after, while the day is fresh. Show a QR code on the last slide, or send the link in your thank you email, and keep it to four or five questions: the usefulness rating, the decision check, the grid and the open question on what to drop.

Each written answer gets a theme and a sentiment, so feedback on facilitation or exercises adds up across workshops. Give each response an owner in the inbox, usually the facilitator, and use the answers to plan the follow up session.

Multiple choiceTextStarsMatrixYes / No
Questions
13
Best asked
At the end of the day or the morning after
Industry
Agencies
Where to find them
From library in the Usertick survey editor, on every plan

The 13 client workshops questions, with when to ask each

Grouped by what they tell you. Use them as they are or change the wording.

How useful the day was

Start with usefulness and whether the client left with a decision, then what they got out of it and whether everyone got a say.

  1. 01Stars

    How useful was today's workshop?

    A star rating for how useful the workshop was. Put it first, and compare the average across workshops you run for different clients.

  2. 03Yes / No

    Did you leave with a decision you can act on?

    A yes or no on whether the client left with a decision they can act on. A No after a good usefulness score means the day was pleasant and didn't move the project.

  3. 06Multiple choice

    What did you get out of the day?

    Lets attendees tick everything they got out of the day, from a clearer problem to a plan. The bars show whether the workshop met its goal.

  4. 07Big scale

    How well did everyone in the room get a say?

    How well everyone in the room got a say, on a scale of 1 to 10. A low average points to a facilitation problem, such as one voice taking over.

The format of the day

These questions improve the workshop itself: the agenda, the facilitation, the length and the preparation.

  1. 02Matrix

    Rate each part of the workshop day

    Rates the agenda, facilitation, exercises and room in one grid. The heat map tells the facilitator which part of the day to rework.

  2. 04Multiple choice

    How was the length of the workshop?

    Places the length on a line from far too long to far too short. Read it with the hours the workshop ran to plan the next agenda.

  3. 09Ruler

    How many hours did the workshop run?

    How many hours the workshop ran, on a ruler. Results shows the median, which helps you size future workshops.

  4. 05Text

    What should we drop from the next workshop?

    The open question on what to drop. Each answer comes with a theme, so exercises that fall flat across workshops stand out.

  5. 11Customer effort

    How easy was it to prepare for the workshop?

    A customer effort score for preparing for the workshop. A low share who found it easy calls for a shorter pre-read or clearer instructions.

The next session

Ask who was missing, where to meet and when to follow up, so the next session is booked before the client's calendar fills.

  1. 08Text

    Who should have been in the room?

    Asks who should have been in the room. Invite those people to the follow up session, or share the outcome with them directly.

  2. 10Dropdown

    Where should the next workshop be?

    Where the next workshop should be, from the client's office to online. Results shows the share of each, so you can book the room early.

  3. 12Number

    How many people from your side attended?

    How many people from the client side attended. Read it with the score on getting a say, since larger groups need more structure to give everyone a turn.

  4. 13Date

    When should we run the follow up session?

    The date the client wants a follow up session, picked on a calendar. Results shows the picked dates, so you can book the one most people chose.

Tips for asking about client workshops

Small choices that get honest, useful answers.

  1. 01

    Ask before people leave

    Show a QR code on the last slide, so attendees answer while they pack up. The rest can answer by link the next morning.

  2. 02

    Ask every attendee

    Collect answers from everyone in the room, since the quieter attendees are the ones you hear least from on the day.

  3. 03

    Check for a decision

    A workshop that leaves no decision needs a follow up session. Plan it as soon as the No answers arrive.

  4. 04

    Keep the same questions

    Use the same set after every workshop, so you can compare formats, rooms and facilitators over time.

Add these questions to a survey

From the library to the first answers.

  1. 1

    Open the library

    In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.

  2. 2

    Or paste your own list

    Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.

  3. 3

    Choose where it runs

    Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Read the answers

    Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.

Templates and more questions about client workshops

Full surveys that ask about the same things, and neighboring topics in the library.

CSATProject wrap-upGet the client's view of a finished project, from communication to budget, and what to change next time. Send it a week after final delivery.
CSATDesign reviewGet structured feedback on a design round so the next one lands closer. Send it after each review meeting.
ResearchProduct idea testTest an idea for a product or feature before you build it: how people handle the problem today, how valuable the idea is to them and what it has to include. Show it to active users who have the problem, and replace the example idea with your own.
CSATDiscovery workshopLearn how the discovery workshop went and whether its outcomes are clear to everyone. Send it the day after the workshop.

Frequently asked questions

At the end of the day or the next morning. A QR code on the last slide works in the room, and a link in the thank you email reaches anyone who left early.

Four or five. Start with the usefulness rating and whether the client left with a decision, then add the grid and what to drop.

Yes. The link and the QR code open the hosted survey page in the phone's browser, so attendees can answer before they leave the room.

Yes. Paste the link into the call's chat at the end of the session, or send it by email right after.

Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.

Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.

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