Tuition questions that show where costs catch students out
Ask students how clear the cost of studying was and how they pay for it, from tuition to scholarships. Each question below comes with when to ask it and what the answer tells you.
What tuition and financial aid survey questions tell you
Tuition and financial aid survey questions ask students whether they knew the full cost before enrolling, how they pay, which costs caught them out and how manageable it all feels. Money worries can push a student to leave, and the answers show where clearer pricing, a payment plan or scholarship help could keep them.
Ask a month into the first term, when the first bills have arrived, and again before fees for next year are due. Pick five to seven questions. Send the survey by email when you want to reach worried students, or share it by link or QR code with anonymous responses when students need to answer openly about money.
Each written answer is read as it arrives and given a theme, a sentiment and an urgency, so a student who writes about not affording next term can hear from financial aid staff quickly. Give each response an owner in the inbox, where scholarship documents arrive with the response.
- Questions
- 14
- Best asked
- A month into the first term
- Industry
- Education
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 fees and scholarships questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How clear the costs are
Whether students knew the cost, how clear the website is and which costs surprised them, with the grid on money matters.
- 01Yes / No
Did you know the full cost before you enrolled?
Whether the student knew the full cost before enrolling. Results shows the share that said yes; select No to see which costs caught those students out.
- 02Stars
How clear is the fee information on our website?
A star rating for the fee information on your website. Results shows the average and the share who rated 4 or higher; ask it again after you rewrite the fees page.
- 06Multiple choice
Which costs caught you out?
Picks every cost that surprised the student, from books to field trips. Results shows bars with each share; the top items belong on the fees page.
- 12Matrix
Rate the school on money matters
Rates clear pricing, payment options, help when money is tight and scholarship information in one grid. The heat map shows which area to work on first.
Paying for study
How students pay, where the money comes from and how manageable it feels, with the fee they see as fair.
- 03Multiple choice
How do you pay your tuition?
How the student pays tuition, from one payment to a scholarship. Results shows a donut with each share, which helps when you decide which payment options to offer.
- 10Dropdown
Where does most of your funding come from?
Where most of the student's funding comes from. Select an answer in Results, such as A loan, to filter the whole page and compare how worried those students are.
- 08Big scale
How manageable do your study costs feel?
How manageable study costs feel, from 1 to 10. Results shows the average and a column per step; select the low end to read what those students worry about.
- 09Slider
What yearly fee would feel fair for this program?
The yearly fee the student would see as fair for the program, on a slider. Results shows the median and the middle half; read it next to how students pay.
Applying for a scholarship
Who applied, how easy it was and what a scholarship would change, with documents for those applying.
- 04Yes / No
Did you apply for a scholarship?
Whether the student applied for a scholarship. Add logic so only those who answer Yes see the question on how easy the application was.
- 05Customer effort
How easy was the scholarship application?
How easy the scholarship application was, on a 7-point scale, shown to applicants only. Results shows the average and the share who found it easy.
- 11File upload
Upload the documents for your funding application
Lets the student attach documents for a funding application. Files appear in a gallery in Results and with the response in the inbox. File upload is on every plan, 1 per survey on Free; ask only for what the application needs.
- 13Text
What would a scholarship change for you?
Asks what a scholarship would change for the student. The answers show the difference funding makes, which helps when you make the case for more scholarship places.
Worries and planning
How worried students are about next year and what would help them plan, the answers to act on first.
- 14Multiple choice
How worried are you about paying for next year?
Three options on worry about paying for next year. In an email survey, give each Very worried answer an owner in the inbox, so financial aid staff can get in touch before fees are due.
- 07Text
What would help you plan for the cost of studying?
Asks what would help students plan for the cost of studying. Each answer gets a type such as idea or question, so requests for a cost calculator or a payment plan stand out.
Tips for asking about fees and scholarships
Small choices that get honest, useful answers.
- 01
Ask after the first bills
Wait a month into the first term, when students have paid fees and bought books, so the surprises have happened.
- 02
Choose named or anonymous
Send by email when you want to follow up with worried students. Share by link or QR code with anonymous responses when openness matters more.
- 03
Fix the fees page first
Put the costs that caught students out on the fees page before the next intake, and ask the clarity question again.
- 04
Reach worried students early
Give every Very worried answer an owner, and contact the student before fees for the next term are due.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about fees and scholarships
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A month into the first term, once the first bills have arrived, and again before fees for next year are due.
Yes, when the survey runs on your website or by link or QR code: an anonymous response stores no user ID, traits or visitor ID. Anonymous responses don't apply to surveys sent through Usertick email, which lets you follow up with worried students.
Yes, on every plan, with the file upload question (1 per survey on Free). The files arrive with the response in the inbox; ask only for the documents the application needs.
Five to seven. Start with whether the cost was clear, add how students pay and how manageable it feels, and end with what would help them plan.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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