Pharmacy questions that show what slows down the trip to the counter
Ask patients about the wait, stock, refills and the pharmacist's explanation, then what would make pickup easier. Each question below comes with when to ask it and what the answer tells you.
What pharmacy survey questions tell you
Pharmacy survey questions ask patients about the practical side of a prescription: how long they waited, whether everything was in stock, how easy the refill was and whether the pharmacist explained how to take it. A patient who has to come back twice for one prescription rarely complains at the counter, but the second trip is the one they remember.
Ask on the day of pickup or the day after. A QR code on the bag or at the counter reaches walk-in patients, and an email or link reaches refill and delivery customers. Pick four or five questions and keep the open question about the visit: Usertick doesn't sign business associate agreements, so ask patients not to name medicines or conditions.
Each written answer is read as it arrives and given a category, a theme, a sentiment and an urgency. In the inbox, each response gets an owner and a status, so a missing item or an unclear explanation gets a call back from the right person.
- Questions
- 13
- Best asked
- On the day of pickup or the day after
- Industry
- Healthcare
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 pharmacy and prescriptions questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The visit and the wait
Start with one score and the wait, then ask how often patients come, so regular patients' views stand out.
- 01Stars
How would you rate the pharmacy visit?
A star rating for the whole pharmacy visit. Put it first, so a patient in a hurry still leaves a score; Results shows the average and the share who rated 4 or higher.
- 02Ruler
How many minutes did you wait?
Minutes at the counter, on a ruler up to an hour. Results shows the median and the middle half, which you can compare by branch when each branch runs its own survey.
- 12Emoji
How did the visit feel?
How the visit felt, on a row of faces. It picks up the tone at the counter, from privacy to friendliness, which the practical questions miss.
- 10Dropdown
How often do you visit?
How often the patient visits. Select Weekly in Results to filter the page to regular patients, whose view of the wait and the stock carries the most weight.
Getting the full prescription
These questions show whether patients left with everything and how hard it was to get the next refill.
- 03Yes / No
Did you get everything on your prescription?
Asks whether the patient left with everything. Read the No answers with the stock question: a shortage is a supply problem, while a missing item that was in stock points to the dispensing step.
- 11Yes / No
Was your medication in stock?
A yes or no on stock. Results shows the share that said yes, so you can see whether out of stock items are a weekly problem or a rare one.
- 04Customer effort
How easy was it to request a refill?
A customer effort score for refills, on a 7 point scale. Read it with the pickup question to see whether delivery or locker customers find refills harder than counter customers.
- 06Multiple choice
How do you usually pick up prescriptions?
How the patient usually collects, from the counter to someone picking up on their behalf. Results shows each share in a donut, which helps before you invest in delivery or lockers.
Understanding how to take it
Ask whether the pharmacist explained things and how sure patients feel, keeping the wording on the explanation itself.
- 05Yes / No
Did the pharmacist explain how to take it?
Asks whether the pharmacist explained how to take the medicine. A No here is worth a call back, so give those answers an owner in the inbox the same day.
- 09Big scale
How confident are you taking it correctly?
Confidence in taking the medicine correctly, from 1 to 10. Results shows the average and a column per step; low scores next to a No on the explanation show where a talk at the counter would help.
- 08Text
Was anything unclear about your medication?
An open question about anything unclear. Reword it toward the explanation, such as what the pharmacist could explain better, so patients don't type medicine names or conditions.
What would help next time
Ask what patients want changed and where to reach them, before you invest in lockers, delivery or a private area.
- 07Multiple choice
What would help?
Lets patients tick every change they want, with Nothing for those who are happy. Results shows a bar per option, so you can see whether a private area or shorter lines matter more.
- 13Contact
Where should we send a reminder when your prescription is ready?
Collects a name and an email, shown in Results as a table. Usertick doesn't send ready notices, so pass the list to the system your pharmacy uses to tell patients a prescription is waiting.
Tips for asking about pharmacy and prescriptions
Small choices that get honest, useful answers.
- 01
Ask right after pickup
Put a QR code on the bag or at the counter, so patients answer while they still remember the wait.
- 02
Keep medicine names out
Usertick doesn't sign business associate agreements, so ask about the visit, never which medicine or what it is for. Add a line to the open question asking patients to leave out medical details.
- 03
Act on stock problems quickly
Give every No on stock or a missing item an owner in the inbox, and call the patient before the next refill is due.
- 04
Run one survey per branch
Give each branch its own survey or QR code, so each counter gets its own wait time and score.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about pharmacy and prescriptions
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
On the day of pickup or the day after. A QR code at the counter reaches walk-in patients, and an email from a contact list reaches refill and delivery customers.
Three to five. The rating, the wait, whether everything was filled and an open question cover most visits.
Ask about the service around it: the wait, the stock and whether it was explained. Usertick doesn't sign business associate agreements, so leave medicine names and conditions out of the questions and the answers.
No. Usertick sends surveys only. The contact question collects an email that your own system can use for ready notices.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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