School communication questions that show which messages land
Ask parents and guardians how school messages reach them, from the school app to the newsletter they skip. Each question below comes with when to ask it and what the answer tells you.
What school communication survey questions tell you
School communication survey questions ask parents whether messages from school arrive in time, which updates they read, how clear the wording is and how well the school app works. A message nobody reads means a missed permission slip or a late payment, and the answers show which channels and messages to keep.
Ask once or twice a year, a few weeks after any change to the app or the newsletter, and keep it to five to seven questions. Send the link by email and in the app itself, so you hear from parents on each channel. The screenshot question is on every plan, 1 per survey on Free.
Each written answer is read as it arrives and given a theme and a sentiment, so the messages parents found confusing group together for the office. Give each response an owner in the inbox, and pass app problems to the app's supplier with the screenshots parents send.
- Questions
- 13
- Best asked
- A few weeks after an app or newsletter change
- Industry
- Education
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 school messages questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How many messages and which
The volume, what parents read, whether it arrives in time and the format they prefer, for planning the messaging calendar.
- 02Multiple choice
How many messages does the school send?
Three options on how many messages the school sends. A large share on Too many is a reason to group updates into a digest before parents stop reading.
- 03Multiple choice
Which updates do you actually read?
Picks every kind of update the parent actually reads. Results shows bars with each share; updates few parents read are candidates to merge, move or drop.
- 04Yes / No
Do you find messages in time to act on them?
Whether messages arrive in time to act on. Results shows the share that said yes; a No here points at late notices for trips, forms and payments.
- 13This or that
For news from school you prefer
Two pairs: a weekly digest or alerts as they happen, the app or email. Results shows a split bar per pair, a quick guide for how to send routine news.
Channels and guardians
Where parents look first and whether every guardian is reached, so no family misses an update.
- 06Dropdown
Which channel do you check first?
The channel the parent checks first. Results shows each share and count; urgent notices belong on the channel most parents check first.
- 09Yes / No
Does more than one guardian get the same messages?
Whether more than one guardian gets the same messages. Results shows the share that said yes; every No is a family where one adult may be left out.
How clear the wording is
How clear messages are and which one confused parents, for whoever writes them.
- 05Stars
How clear is the language in school messages?
A star rating for how clear the language is. Results shows the average and the share who rated 4 or higher; ask it again after you rewrite your message templates.
- 07Text
Which message was confusing?
Asks which message was confusing. The answers point at specific messages, so the office can rewrite the kinds that confuse families.
The school app
Ease of use, the parts of the app and what is missing, with a screenshot, for the app's supplier.
- 01Customer effort
How easy is the school app to use?
How easy the school app is to use, on a 7-point scale. Results shows the average and the share who found it easy; read it with the app grid to find which part makes it hard.
- 08Matrix
Rate how the school app handles each
Rates logging in, finding things, notifications and paying in the app. The heat map shows which part lets parents down, and row averages give the supplier a number to improve on.
- 10Big scale
How well does the app keep you up to date?
How well the app keeps the parent up to date, from 1 to 10. Results shows the average and a column per step; compare it with the period before after an app update.
- 11Text
What should the app do that it cannot do today?
Asks what the app should do that it can't do today. Each answer gets a type such as idea, so feature requests are ready to send to the app's supplier.
- 12Screenshot
Capture the screen in the app that is hard to use
Lets the parent capture the screen in the app that is hard to use. Screenshots appear in a gallery in Results. Screenshot is on every plan, 1 per survey on Free.
Tips for asking about school messages
Small choices that get honest, useful answers.
- 01
Ask on every channel
Send the survey by email and share the link in the app and the newsletter, so parents who use only one channel are heard.
- 02
Ask after a change
Run the app questions a few weeks after a new app or update, when parents have used it for more than one message.
- 03
Rewrite the confusing messages
Collect the messages parents name as confusing, rewrite those kinds first, and ask the clarity question again.
- 04
Reach every guardian
Follow up with each family that says only one guardian gets messages, and add the second contact.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about school messages
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Once or twice a year, and a few weeks after a new app or newsletter. Keep the same questions so Results compares each round with the one before.
Yes. Put the survey's link in a message from the app. Usertick sends survey emails, and for any other channel the link goes in your own message.
Yes, on every plan, with the screenshot question (1 per survey on Free). The picture arrives with the response in the inbox.
Five to seven. Start with how many messages and which ones parents read, add whether they arrive in time, and end with the confusing message.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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