Wi-Fi questions that show what stands between guests and a good connection
Ask guests how they got online, whether the connection held and how easy the room controls were. Each question below comes with when to ask it and what the answer tells you.
What hotel Wi-Fi and room tech survey questions tell you
Hotel Wi-Fi and room tech survey questions ask guests about the technology they expect to just work: getting online, the speed for video calls, how often the connection dropped, the TV and the room controls. Business travelers plan their day around a stable connection, and a guest who can't join a call from the room may book elsewhere next time.
Ask on the first evening, once the guest has tried to get online, with a QR code on the Wi-Fi card in the room, and add two or three of these to the survey after checkout. Pick three or four: how easy it was to get online, the speed rating, whether it held for calls and the open question for gadgets.
Each written answer gets a category, a theme, a sentiment and an urgency, so a guest whose connection keeps dropping reaches IT while still in the room. On every plan, workflows can post to the IT team's channel in Slack or Microsoft Teams or call a webhook, and the screenshot question shows exactly which page failed.
- Questions
- 14
- Best asked
- The first evening of the stay
- Industry
- Hospitality
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 wi-fi and room tech questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Getting online
Start with how hard it was to connect and how the connection held, so IT knows whether the login or the network is the problem.
- 07Customer effort
How easy was it to get online?
A customer effort score for getting online, on a 7-point scale. Results shows the average and the share who found it easy; a low score can come from a login page that asks for too much.
- 02Multiple choice
How did you get onto the Wi-Fi?
One pick for how the guest got onto the Wi-Fi, from it just worked to never getting on. Results shows a donut with each share; every guest who never got on deserves a call from the desk.
- 06Stars
How would you rate the Wi-Fi speed?
A star rating for Wi-Fi speed. Results shows the average and the share who rated 4 or higher; add a tag for the floor to the QR code's link to compare floors in Google Sheets.
- 01Yes / No
Did the Wi-Fi hold up for video calls?
A yes or no on whether the Wi-Fi held up for video calls, the hardest test for a hotel connection. Select No in Results to see the speed ratings and drops those guests reported.
- 11Ruler
How many times did the connection drop?
How many times the connection dropped, on a ruler from 0 to 10. Results shows the median and the middle half; anything above zero during a call is worth checking with IT.
- 10Number
How many devices did you connect?
How many devices the guest connected, from 1 to 20. Results shows the median and the middle half; a rising number tells you whether a device limit per room still fits.
When the Wi-Fi fails
A screenshot and a date give IT what it needs to find the fault.
- 12Screenshot
Capture the Wi-Fi page that would not load
A screenshot of the Wi-Fi page that wouldn't load, attached to the answer. It shows IT the exact error and the step where it appeared. Screenshot is on every plan, 1 per survey on Free.
- 13Date
When did the problem happen?
Lets the guest pick the day of the problem on a calendar. Results shows a calendar of picked dates, so a cluster on one day points to an outage.
Controls and gadgets in the room
These show which controls confuse guests and which gadgets need replacing, from the TV to the shower.
- 08Big scale
How simple were the room controls to use?
How simple the room controls were to use, from 1 to 10. Read it with what guests struggled with, so you know whether the lights, the air conditioning or the shower is to blame.
- 03Multiple choice
What did you struggle with in the room?
Lists what the guest struggled with in the room, with several picks allowed and Nothing as an option. Results shows a bar per item, which tells you which controls need a clearer card or a fix.
- 09Text
Which gadget in the room needs replacing?
An open question for the gadget that needs replacing. Each answer gets a theme, so the same broken remote or dead charger shows up across rooms.
- 04Dropdown
What did you watch on the TV?
What the guest watched on the TV. Results shows each share and count; a large share for their own streaming account tells you whether a smart TV login is worth adding.
What guests want added
Ask what guests want in the room, then offer a faster connection to the guests who need it.
- 05Multiple choice
What would you like added to the room?
Lets guests pick what they want added, from outlets by the bed to a fan. Results shows a bar per item, a ready list when you refit the rooms.
- 14Call to action
Need a faster connection?
A closing card that offers a faster connection. Link it to your upgrade page, and add logic so it shows only to guests who rated the speed low.
Tips for asking about wi-fi and room tech
Small choices that get honest, useful answers.
- 01
Ask on the first evening
The guest has tried to get online by then. A QR code on the Wi-Fi card in the room catches problems while there is time to fix them.
- 02
Test with video calls
Ask whether the connection held for calls, since a weak signal that is fine for browsing can still fail a meeting.
- 03
Route connection problems to IT
Give every guest who never got on, or whose connection kept dropping, an owner in the inbox the same evening.
- 04
Offer the upgrade with care
Show the faster connection card only to guests who rated the speed low, and make sure the upgrade fixes what they reported.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about wi-fi and room tech
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
On the first evening of the stay, with a QR code on the Wi-Fi card in the room, and again in the survey after checkout.
Yes. The QR code opens the survey's hosted page on the guest's phone over mobile data, so a broken connection doesn't stop the answer.
Yes, on every plan. Add the screenshot question (1 per survey on Free), and the image arrives with the answer in the inbox.
Three or four: how easy it was to get online, the speed rating, whether it held for calls and one open question.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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