Survey targeting and triggers decide the moment a website survey opens, the visitors who see it and how often one person is asked, so each question arrives when it fits what people are doing.
Open a survey on a page load, a scroll or a visitor about to leave, or on what people do on the page. Combine conditions, add a pause, and hold it back while someone is busy.
Ask at the moment a visitor seems stuck, has finished reading or is clearly engaged. Fixed rules count the signals in the visitor’s browser, and nothing is recorded. Pro and above.
Rage clicks, clicks that do nothing, page errors and forms that reject an entry add up to a frustration score. Once it reaches the sensitivity you pick, the survey opens, so you can ask what went wrong while it is still fresh.
Usertick estimates how long an article takes to read, then waits until a visitor has seen most of it and spent real time on the page before the survey opens.
Time on the site, scroll depth, pages viewed and interactions add up to an engagement score. Ask people once they are invested, at the level you choose.
Ask when a visitor returns to a page they already saw, or comes back to the tab after stepping away.
Reach visitors who hop quickly between pages, search your site again with different words or keep going back to the page before.
When it is time to ask, the survey holds back for a few seconds while the visitor is busy typing, scrolling, selecting text or playing sound.
Display rules pick the pages, devices and visitors a survey is for, and every rule you add must hold.
Include pages by an exact address, part of one, how it starts or ends, or a pattern, and exclude the rest. Exclusions always win, and in-app navigation is checked again.
Narrow a survey to desktop, tablet or mobile, to the countries you pick, or to new visitors or the ones who came back a set number of times.
Ask only signed-in customers or only anonymous visitors, and target by the details your app shares about each user, such as their plan or number of seats. Starter and above.
Reach the visitors a campaign or a referring site sent you, follow up based on what someone did with an earlier survey, or ask a steady share of your traffic. Starter and above, and 1 survey on Free.
A survey can open on a click, a form or a video, or at any moment your product signals, on 1 survey on Free and on every survey from Starter.
Ask right after someone clicks a button, hovers over a price, scrolls a section into view, sends or abandons a form, copies text or watches a video to the point you choose. Starter and above, and 1 survey on Free.
Send an event from your product, such as a finished checkout or a first export, and the survey opens on it. Narrow it to the cases you mean, and open the survey the first time it happens or a later time, such as the fifth. Starter and above, and 1 survey on Free.
Show a survey until someone answers, once, every few days or on every visit, and cap how many times one person sees it. When someone closes it, give them a break of as many days as you like. On Pro and above, the break can double after each close, and the third close ends it for good.
Schedule ahead when a survey starts taking answers and when it stops.
Ask only on the days and hours you choose, in each visitor’s local time.
Close a survey on its own once it has the number of responses you need.
Popups never pile up. Each page shows one popup and one side tab at a time, beside any embedded surveys.
When a browser won’t let Usertick remember a visitor, the survey stays hidden instead of opening on every page.
Page rules and page counts follow in-app navigation, so targeting works the same in your web app as on your website.
Show a different variant of a survey by country, device, page or user trait, or to a share of visitors. Business and above.
Dates, days and hours, devices, countries and the response limit also apply to your link and email surveys.
Every plan includes the everyday triggers and the main display rules, and Free can use the advanced triggers and rules on 1 survey. Starter adds them on every survey, and Pro adds smart triggers.
Start from a survey written for exit intent, pricing pages or cancellations, or from a single question that fits the page it opens on.
No. Smart triggers follow fixed rules. Signals such as rage clicks, scroll depth and returns to a page are counted in the visitor’s browser, and the survey opens when they reach the level you set. Nothing is recorded or sent.
Yes. Add the conditions you need, then open the survey on the first one met or wait until every one is. You can also add a pause of up to a minute before it opens.
Choose how often it repeats, such as once or every few days, cap how many times one person sees it and add a break after someone closes it. By default, a survey keeps showing on each visit until the visitor answers.
Yes, on Starter and above. Your app passes Usertick the signed-in user with details such as plan or role, and you add rules to the survey that match those details.
Yes. Usertick follows in-app navigation, checks the page rules again on each move and counts every route change as a page view.
Every plan includes page load, delay, time on site, scroll, pages viewed, idle and exit intent. The advanced triggers, from rage clicks and forms to custom events, work on 1 survey on Free and on every survey from Starter, and Pro adds the smart triggers.
Start free, see what your customers mean, and get each answer to the person who can act on it.
