Money habit questions that show how customers really manage the month
Ask customers how they track spending, where their money goes and how in control they feel. Each question below comes with when to ask it and what the answer tells you.
What spending habits survey questions tell you
Spending habits survey questions ask customers how they keep track of money, where it goes after the bills, whether they set a budget and how in control they feel. For a bank or a budgeting app, the answers show which tools customers use, which ones they ignore and where a feature such as alerts or spending categories would help.
Ask at the start of a month, when customers look back at the last one, or after they try a budgeting feature. Show the survey on your online banking site or send it by email, pick four to six questions and keep the points question for a longer research survey.
Written answers get a category, a theme, a type and a sentiment, and each response an urgency, so feature ideas reach the product team and complaints reach support. Give each response an owner in the inbox, and send ideas to Jira or Linear.
- Questions
- 13
- Best asked
- At the start of a month
- Industry
- Finance
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 everyday money habits questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How customers keep track
Ask how customers track spending, how often they check and whether they budget, so you can read every other answer by habit.
- 01Multiple choice
How do you keep track of what you spend?
How the customer tracks spending, from the bank app to not at all. The donut shows how many already use your app and how many rely on something else.
- 08Dropdown
How often do you check your balance?
How often the customer checks the balance, from several times a day to rarely. Select a band in Results to compare control scores between habits.
- 04Yes / No
Do you set a budget for the month?
Whether the customer sets a monthly budget. Select No in Results to read how in control those customers feel.
- 13This or that
For everyday money you would rather
Two pairs: checking daily or weekly, and setting a budget or watching as you go. The split bars help you set alert and summary defaults.
Where the money goes
Learn where money goes after the bills and whether subscriptions are being cut, before you design spending categories or alerts.
- 03Multiple choice
Where does most of your money go after the bills? Pick up to three.
Where money goes after the bills, with up to three picks. The bars show which categories customers name most, a guide for the spending views in your app.
- 05Points allocation
Split 100 points across your monthly spending
Customers split 100 points across housing, food, transport, bills, fun and savings. Results shows the average points per item, a rough picture of a typical month.
- 09Yes / No
Have you cancelled a subscription in the last six months?
Whether the customer canceled a subscription recently. A large share of Yes answers tells you subscription tracking would be welcome.
How the month feels
Measure the feeling and the sense of control, then let customers name a habit to change and one they are proud of.
- 02Emoji
How did this month's spending go?
How the month went, on a row of faces. It can be answered inside an email Usertick sends, so it works as the opening question of a monthly check-in.
- 07Big scale
How much control do you have over your monthly spending?
How much control the customer has over spending, on a 1 to 10 scale. Compare it with the period before after you launch a budgeting feature.
- 06Text
Which spending habit would you like to change?
The habit the customer would like to change. Answers arrive with a sentiment and a theme, which tells you what a nudge or a feature could help with.
- 11Text
What money habit are you proud of?
A habit the customer is proud of. These answers end the survey on a positive note and give you real examples for tips and help pages.
Your budgeting tools
Rate each budgeting feature and the spending insights, so you know which tool to improve first.
- 10Matrix
Rate each budgeting feature in the app
Spending categories, budgets, alerts and reports in one grid. The heat map shows which budgeting feature customers rate lowest, with an average for each row.
- 12Stars
How useful are the spending insights in the app?
Stars for the spending insights in the app. Results shows the average and the share who rated 4 or higher; ask again after you change them.
Tips for asking about everyday money habits
Small choices that get honest, useful answers.
- 01
Ask at the start of the month
Send the survey in the first days of a month, when customers have just looked back at the last one.
- 02
End on the proud habit
Put the question on a habit the customer is proud of last, so they finish on something they did well.
- 03
Keep the wording neutral
Word questions without judgment, so the survey reads as a way to improve the app and never as a test.
- 04
Ask again after a new feature
Repeat the control and insights questions after you launch a budgeting feature. Results compares each card with the period before.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about everyday money habits
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
At the start of a month, or after a customer tries a budgeting feature. Usertick sends to a contact list now or on a date you schedule up to 30 days ahead, with no recurring sends, so schedule each round.
Four to six. Start with how they track spending and how the month went, ask where money goes, and end with the open question.
On your online banking website, yes, as a popup, a side button or inside the page. Usertick doesn't run inside a phone app, but your app can open the survey's link.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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