Login questions that show when unlocking the app lets users down
Ask users how they unlock the app, how reliable face and fingerprint checks are and how safe they feel. Each question below comes with when to ask it and what the answer tells you.
What biometric login survey questions tell you
Biometric login survey questions ask users how they unlock your app with a face or fingerprint: how easy it was to switch on, how reliable it is, how safe it feels and what happens when it fails. A failed unlock leaves users locked out of their own account, and few report it unless they lose access.
Ask a few weeks after you add or change biometric unlock, and after users report trouble signing in. Usertick doesn't run inside phone apps, so send the survey's link by email or open it from the app's security settings. Pick four to six questions and use the first to route users who don't use it.
Each written answer about a failed unlock gets a type, a theme and a sentiment, with an urgency for the response. The inbox gives each response an owner and a status, so a user who couldn't get in gets a reply.
- Questions
- 14
- Best asked
- A few weeks after biometric unlock ships
- Industry
- Mobile apps
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 face and fingerprint login questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How users unlock the app today
Start with whether and how users unlock, and why some don't, before you rate anything.
- 01Yes / No
Do you unlock the app with your face or fingerprint?
A yes or no on unlocking with face or fingerprint. Use it to split the survey, so users who answer No go to the reason question and the rest rate reliability.
- 02Dropdown
Which method do you use?
Which method the user relies on, from face recognition to staying unlocked. Results shows each share, and selecting one filters the page to that group's answers.
- 04Multiple choice
Why do you not use it, if you do not?
The reason a user doesn't use biometric unlock, with an answer for users who do. A high share who didn't know it was there asks for a better prompt during setup.
- 03Customer effort
How easy was it to turn on biometric unlock?
A customer effort score for switching biometric unlock on, on a 7 point scale. A low score points to a setting users can't find or a prompt that comes at a bad moment.
Reliability and failed unlocks
These questions find the conditions that make the check fail and the users who got locked out.
- 05Stars
How reliable is the face or fingerprint check?
Rates how reliably the face or fingerprint check works, on five stars. Read low ratings beside the open questions about failures to find the conditions behind them.
- 08Text
When did the unlock last fail you?
The last failed unlock, in the user's own words, such as gloves, a mask or bright light. AI reading files each answer under a theme, so repeated conditions group together.
- 12Text
What happened the last time you could not get into the app?
What happened when the user couldn't get in, in their own words. These answers carry the most urgency, so give each one an owner in the inbox and reply.
Security and convenience
Ask how safe unlocking feels and how often users want to be checked, before you change session length.
- 07Big scale
How safe does biometric unlock feel to you?
How safe biometric unlock feels, from 1 to 10. Results shows the average and a column per step, and low scores help explain users who choose a password instead.
- 14This or that
For signing in you would rather have
Fewer checks or more protection. Results shows the split, which tells you how far users will trade convenience for security.
- 06Yes / No
Does the app ask you to unlock too often?
A yes or no on unlock prompts. A high share of Yes, read beside the question on how long the app should stay unlocked, tells you how long a session should last.
- 09Dropdown
How long should the app stay unlocked?
How long the app should stay unlocked, from closing it to signing out. Results shows each share, a default to set in your session settings.
- 10Multiple choice
Which actions should need a second check?
Lets users tick which actions should need a second check, from paying to deleting the account. Results shows a bar with the share for each, a guide to where extra protection is welcome.
Sign-in methods compared
Compare every way of signing in, and test interest in passkeys before you build them.
- 13Matrix
Rate each way of signing in
Rates four ways of signing in, from face or fingerprint to a one-time code, in one grid. The heat map and row averages show which way users like least.
- 11Yes / No
Would you use a passkey instead of a password?
A yes or no on passkeys. A high share of Yes makes a case for adding them, and the password row of the sign-in grid shows how much users would gain.
Tips for asking about face and fingerprint login
Small choices that get honest, useful answers.
- 01
Never ask for credentials
Ask how unlocking feels and works, and never ask for a password, code or account details in the survey.
- 02
Route by the first answer
Add logic to the first question so users who don't use biometric unlock see the reason question and skip the reliability ones.
- 03
Reply to lockouts
Give every answer about losing access an owner in the inbox, and reply from your support team the same day.
- 04
Ask before you change session length
Run the stay unlocked and second check questions before you change how long sessions last, so the new default matches what users asked for.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about face and fingerprint login
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A few weeks after you add or change it, and after a rise in sign-in complaints. Send the survey's link by email, now or on a scheduled date, or open it from the app's security settings.
Four to six. Start with whether users unlock this way, add the reliability rating and the reason question, and end with the open question about the last failure.
Passwords, codes or account details. Keep the questions to how unlocking feels and works, and handle account problems through your support team.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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